HotSpring 2009 Envoy Installation Instruction page 2

Cover Buddy
If you are having a Cover Buddy fitted to your spa please allow a 9" gap for this to operate. On the Envoy the
Cover Buddy operates front to back only.
Sinking Of Spas
If you intend to sink your spa at all please ensure adequate drainage and access, please refer to sinking
instructions or call our installation department, inattention to this could invalidate your warranty.
Spa Building or Gazebo
If you are having a lip mounted or free standing building with your spa please refer to the separate installation
instructions as the addition of a building may change the required size of your base and could influence where
you site your spa. If you have not been given these instructions please call our installation department or your
sales person and they will send a copy to you.
Access/Delivery
Access should be clear for our technicians to push your spa on a wheeled dolly (trolley) from the delivery
vehicle to the site for the spa, please measure any alleyways or tight spots bearing in mind obstructions such
as steps, low roof overhangs, drainpipes, window seals, tight turns or anything that could obstruct the delivery
route. Your Envoy Spa, when in the trolley, will need a minimum access width of 40" and a minimum access
height of 95". Spas are very heavy and even an 8" step requires thought.
As the Envoy spa is very heavy it is unsafe for our team of two technicians to lower the spa to the ground
unaided. We have three choices of delivery method. Method 1: We will for 5 minutes during your delivery need
2 healthy, strong people to help lower the spa on to it's base. Method 2: If the site for the spa is within five
metres of a wide drive or road we have a vehicle-mounted hiab* we can use to lower the spa to the correct
position. Method 3: We have a pneumatic lowering device to lower the spa from vertical to the ground. Please
call your regional installation department to agree on which delivery method would be most suitable.
*During installation, when using a delivery vehicle fitted with a vehicle mounted hiab, we will endeavour to
protect ground surface areas as necessary. However, we will be unable to accept responsibility in the unlikely
event of damage that may occur to surfaces or underground services.
If your delivery does require the use of a commercial crane (other than our vehicle mounted Hiab) we must
point out that this will be at your cost and your responsibility to arrange unless written agreement is given to
the contrary. We recommend that you investigate the addition of insurance when booking the crane.
Payment of Balance
Payment of balance is due prior to or on the day of delivery, payment can be made by :
• bankers draft or building society cheque - made payable to 'Hot Tub Barn Limited'
• bank transfer (4 days before delivery) – please call 01245 265036 and choose option 4 for
details
Unfortunately we are no longer able to accept personal or company cheques unless full
payment is made prior to delivery and is fully cleared (to ensure cleared funds please post
your cheque to Head Office 10 days before delivery).
We only accept credit card payments of the balance by prior agreement and there is a 2.5%
commission charged for this service.
If payment is not been made on or before the day of delivery we reserve the right to remove the
goods until payment is received. All goods remain the property of Hot Tub Barn Limited until full
payment is received.
If you have any queries or require further information regarding the delivery of your spa please contact your
Sales Person or the Installation Department.
We look forward to having you in "Hot Water" very soon.
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Revised 1 June 2009