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Bent speaker frame, broken speaker connectors, hole(s) in speaker
cone, hole(s) in surround &/ dust cap, and burnt speaker voice coil.
Fading and/or deterioration of speaker components & finish due to
improper exposure to elements.
Bent amplifier casing, damaged finish on the casing due to abuse,
misuse or improper use of cleaning material.
Burnt tracers on PCB.
Product/part damaged due to poor packaging or abusive shipping
conditions.
Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly
filled & returned to Earthquake with a copy of the sales receipt.
(E) Service Request:
To receive product service, contact Earthquake Service Department at
(510) 732-1000 and request an RMA number (Return Material
Authorization). Items shipped without a valid RMA number will be refused.
Make sure you provide us with your complete/correct shipping address, a
valid phone number, and a brief description of the problem you are
experiencing with the product. In most cases, our technicians might be able
to resolve the problem over the phone, thus eliminating the need to ship the
product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize
transport damage and prevent repackaging cost (at the ongoing rates).
Shipper claims regarding items damaged in transit must be presented to
carrier. Earthquake Sound Corporation reserves the right to refuse
improperly packed product. A copy of the original sales receipt must
accompany product returned to service. We encourage you to include with
the package a written description of the problem. Ship product to:
You are responsible for the cost of shipping the product to Earthquake
Sound Corporation.
(G) Disputes Resolution:
All disputes between clients and Earthquake Sound Corporation resulting
from the five (5) year limited warranty policy must be resolved according to
the laws & registration of the county of Alameda, California.
Specifications are subject to change without notice
Earthquake Sound Corp.
2727 McCone Avenue, Hayward, CA 94545
Tel: (510) 732-1000
XJ-300ST Manual 19
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