Troubleshooting - Panasonic KX WP1050 Operating Instructions Manual

Troubleshooting

If problems occur while operating the handset and the base unit, you can refer to the check
list below. For up-to-date support information, visit http://www.panasonic.com/help.
Please refer to it along with this guide for troubleshooting.
Base Unit:
Top Menu:
Problem
I do not know the base
unit IP address.
I forget my user name
and/or password for the
Top Menu.
The Update Firmware
page is displayed.
For assistance, please visit http://www.panasonic.com/help
Cause/Solution
L Confirm the KX-WPA102 icon in My Network Places in
the Start menu when using Windows XP to enable
UPnP (page 209).
L The handset shows the IP address assigned to the
base unit (page 107).
L When the Internet connection mode is DHCP, Static or
PPPoE, confirm the base unit's IP address using
Windows command.
1
Click [Start]. i [All Programs] i
[Accessories] i [Command Prompt].
L Command Prompt window is displayed.
2
Enter "ipconfig /all".
Default Gateway stands for the base unit's IP
address.
L When the Internet connection mode is AP
(Bridge), switch the Mode selector to "HOTEL" and
restart the base unit. You can confirm the base
unit's IP address using Windows command as
above.
L Press and hold the "FACTORY DEFAULT RESET"
button on the bottom of the base unit with a pointed
object until all the Indicators go out. The settings are
reset to default (page 201).
L The base unit firmware may be defective and requires
an update firmware (page 199).
Useful Information
215