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  • Page 1 USER’S GUIDE MFC-230C MFC-265C...
  • Page 2: Compilation And Publication Notice

    FITTED WITH THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country.
  • Page 3: Table Of Contents

    Viewing Documentation................... 2 Control panel overview ..................4 Loading documents and paper Loading documents ....................6 Using the ADF (MFC-265C only)..............6 Using the scanner glass .................. 7 Scannable area ....................7 Acceptable paper and other media................ 8 Recommended media ..................8 Handling and using media ................
  • Page 4 Turning the TX Lock on/off ................22 Section II Fax Sending a fax Entering Fax mode ....................24 Faxing from the ADF (MFC-265C only) ............24 Faxing from the scanner glass ..............24 Faxing Letter size documents from the scanner glass ........25 Colour fax transmission .................25 Cancelling a fax in progress ................25...
  • Page 5 Telephone and External devices Voice Operations ....................35 Tone or pulse....................35 Fax/Tel mode ....................35 Fax/Tel mode in Power Save mode .............. 35 Telephone Service....................36 Caller ID (Caller IDentification) (not available in certain area)....... 36 Advantages of Caller ID................. 36 Setup Method ....................
  • Page 6 Changing copy speed and quality ..............52 Enlarging or reducing the image copied ............52 Making N in 1 copies or a poster ..............53 Sorting copies using the ADF (Monochrome only) (MFC-265C only)....54 Adjusting Brightness, Contrast and Colour............55 Paper options ....................56 Section IV Direct Photo Printing...
  • Page 7 If you are having difficulty with your machine ..........82 Error messages ....................88 Transferring your faxes or Fax Journal report ..........91 Document jam (MFC-265C only) ..............92 Printer jam or paper jam ................92 Dial Tone detection..................94 Telephone line interference ................
  • Page 8 Copy ........................121 PhotoCapture Center™ ..................122 PictBridge ......................123 Scanner ......................124 Printer ........................125 Interfaces ......................126 Computer requirements ..................127 Consumable items .....................128 Glossary Index...
  • Page 9 Section I General General Information Loading documents and paper General setup Security features...
  • Page 10: General Information

    Using the Accessing the documentation Software User’s Guide Thank you for buying a Brother machine! This User’s Guide does not contain all the Reading the documentation will help you information about the machine such as how make the most of your machine.
  • Page 11 Explorer to run the start.exe Turn on your Macintosh . Insert the program from the root directory of the Brother CD-ROM into your CD-ROM Brother CD-ROM. drive. The following window will appear. Click Documentation. Click the documentation you want to read.
  • Page 12: Control Panel Overview

    Chapter 1 Control panel overview Note Most of the illustrations in this User’s Guide show the MFC-265C. 1 Fax keys 3 Mode keys: Redial/Pause Redials the last number called. It also Lets you access Fax mode. inserts a pause when programming quick dial numbers.
  • Page 13 General Information 6 Start keys: Volume keys Colour Start In Fax mode, you can press these keys to Lets you start sending faxes or making adjust the ring volume. copies in full colour. Also lets you start a scanning operation (in colour or mono, depending on the scanning setting in the Press to scroll backward to a menu ControlCenter software).
  • Page 14: Loading Documents And Paper

    Using the ADF DO NOT use paper that is curled, wrinkled, (MFC-265C only) folded, ripped, stapled, paper clipped, pasted or taped. The ADF can hold up to 10 pages and feeds each sheet individually. Use standard DO NOT use cardboard, newspaper or fabric.
  • Page 15: Using The Scanner Glass

    Loading documents and paper Using the scanner glass CAUTION You can use the scanner glass to fax, copy or If you are scanning a book or thick scan pages of a book or one page at a time. document, DO NOT slam the cover or press on it.
  • Page 16: Acceptable Paper And Other Media

    To get the best print quality, we suggest using Brother paper. (See table below.) The print quality can be affected by the type If Brother paper is not available in your of paper you are using in the machine. country, we recommend testing various To get the best print quality for the settings papers before purchasing large quantities.
  • Page 17: Handling And Using Media

    Loading documents and paper Handling and using media Paper capacity of the output paper tray Store paper in its original packaging, and Up to 50 sheets of 80 g/m A4 or 20 lb Letter keep it sealed. Keep the paper flat and away paper.
  • Page 18: Choosing The Right Media

    Chapter 2 Choosing the right media Paper type and size for each operation Paper Type Paper Size Usage Copy Photo Printer Capture 216 × 279 mm (8 1/2 × 11 in.) Cut Sheet Letter 210 × 297 mm (8.3 × 11.7 in.) 216 ×...
  • Page 19 Loading documents and paper Paper weight, thickness and capacity No. of sheets Paper Type Weight Thickness Plain Paper 0.08 to 0.15 mm (0.003 to 0.006 in.) 100 64 to 120 g/m (17 to 32 lb) Sheet Inkjet Paper 0.08 to 0.25 mm (0.003 to 0.01 in.) 20 64 to 200 g/m (17 to 53 lb) Glossy Paper Up to 220 g/m...
  • Page 20: Loading Paper And Other Media

    Chapter 2 Loading paper and Fan the stack of paper well to avoid paper jams and misfeeds. other media If the paper support flap is open, close it, and then pull the paper tray completely out of the machine. Lift the output paper tray cover (1). Note Always make sure the paper is not curled.
  • Page 21 Loading documents and paper Gently adjust the paper side guides to While holding the paper tray in place, the paper with both hands. pull out the paper support (1) until it Make sure the paper side guides touch clicks and unfold the paper support the sides of the paper.
  • Page 22: Loading Envelopes And Post Cards

    Chapter 2 Loading envelopes and post How to load envelopes and post cards cards Before loading, press the corners and sides of the envelopes or post cards to make them as flat as possible. Loading envelopes Note Use envelopes that weigh from 75 to If the envelopes or post cards are 95 g/m ‘double-feeding,’...
  • Page 23: Removing Small Printouts From The Machine

    Loading documents and paper If you have problems when printing on envelopes, try the following suggestions: Open the envelope flap. Make sure the open flap is either to the side of the envelope or to the back edge of the envelope when printing. Adjust the size and margin in your application.
  • Page 24: Printable Area

    Chapter 2 Printable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can only print in the shaded areas when the Borderless print feature is available and turned on. Cut Sheet Paper Envelopes Top (1)
  • Page 25: General Setup

    General setup Power Save mode Power Save setting You can customize the machine's When the machine is idle, you can put the Power Save key. The default mode is machine into Power Save mode by pressing Fax Receive:On. Your machine can the Power Save key.
  • Page 26: Mode Timer

    Fax mode. If you choose Off, the Press Menu, 1, 2. machine stays in the mode you used last. Press a or b to choose Plain Paper, Inkjet Paper, Brother Photo, Other Photo or Transparency. Press OK. Press Stop/Exit.
  • Page 27: Volume Settings

    General setup Volume Settings Beeper Volume When the beeper is on, the machine will beep Ring Volume when you press a key, make a mistake or after you send or receive a fax. You can choose a range of ring volume You can choose a range of volume levels, levels, from High to Off.
  • Page 28: Lcd Display

    Chapter 3 LCD display Setting the fax logic You can change the transmission process LCD Contrast when you send or receive the fax manually with an external telephone. You can adjust the LCD contrast for a sharper Easy mode: and more vivid display. If you are having difficulty reading the LCD, try changing the Call Out Receives Call...
  • Page 29: Security Features

    Press Stop/Exit. Note If you forget the TX Lock password, Changing the TX Lock password please call your Brother dealer for service. Press Menu, 2, 0, 1. Press a or b to choose Set Password. Press OK. Enter a 4-digit number for the current password.
  • Page 30: Turning The Tx Lock On/off

    Chapter 4 Turning the TX Lock on/off Turning TX Lock on Press Menu, 2, 0, 1. Press a or b to choose Set TX Lock. Press OK. Enter the registered 4-digit password. Press OK. The machine goes offline and the LCD shows TX Lock Mode.
  • Page 31 Section II Sending a fax Receiving a Fax Telephone and External devices Dialling and storing numbers Printing Reports...
  • Page 32: Sending A Fax

    Dial the fax number. Faxing from the ADF Press Mono Start or Colour Start. (MFC-265C only) If you press Mono Start, the machine starts scanning the first page. Go to step e. Make sure you are in Fax mode If you press Colour Start, the Put the document face down in the ADF.
  • Page 33: Faxing Letter Size Documents From The Scanner Glass

    Sending a fax Faxing Letter size documents Broadcasting from the scanner glass (Monochrome only) When documents are Letter size, you need to Broadcasting is when the same fax message set Scan Size to Letter. If you do not, the side is automatically sent to more than one fax portion of the faxes will be missing.
  • Page 34: Cancelling A Broadcast In Progress

    Chapter 5 Cancelling a Broadcast in Additional sending progress operations Press Menu, 2, 4. Sending faxes using multiple The LCD will show the fax number being settings dialled. XXXXXXXX When you send a fax you can choose any Press OK. combination of these settings: resolution, The LCD will show the job number: contrast, overseas mode and real time...
  • Page 35: Contrast

    Sending a fax Contrast To change the default fax resolution If your document is very light or very dark, you Make sure you are in Fax mode may want to change the contrast. For most documents the default setting Auto can be Press Menu, 2, 2, 2.
  • Page 36: Dual Access (monochrome Only)

    Chapter 5 Dual access Sending in real time for all faxes (Monochrome only) Make sure you are in Fax mode You can dial a number and start scanning the Press Menu, 2, 2, 3. fax into memory—even when the machine is sending from memory, receiving faxes or 3.Real Time TX printing PC data.
  • Page 37: Overseas Mode

    Sending a fax Overseas Mode Sending a fax manually If you are having difficulty sending a fax Manual transmission lets you hear the overseas due to possible interference on the dialling, ringing and fax-receiving tones while telephone line, we recommend that you turn sending a fax.
  • Page 38: Receiving A Fax

    Receiving a Fax Receive modes You must choose a receive mode depending on the external devices and telephone services you have on your line. Choosing the Receive Mode By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct mode.
  • Page 39: Using Receive Modes

    Receiving a Fax Using receive modes External TAD External TAD mode lets an external Some receive modes answer automatically answering device manage your incoming (Fax Only and Fax/Tel). You may want to calls. Incoming calls will be dealt with in one change the ring delay before using these of the following ways: modes see Ring Delay on page 32.
  • Page 40: Receive Mode Settings

    Chapter 6 Receive mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay If you set the Receive Mode to Fax/Tel, you need to decide how long the machine will The Ring Delay sets the number of times the signal you with its special pseudo/double-ring machine rings before it answers in Fax Only when you have a voice call.
  • Page 41: Fax Detect

    Receiving a Fax Fax Detect Additional receiving operations If Fax Detect is On: The machine receives a fax call Printing a reduced incoming automatically, even if you answer the call. When you see Receiving on the LCD or when you hear ‘chirps’ through the handset If you choose On, the machine automatically you are using, just replace the handset.
  • Page 42: Receiving Faxes Into Memory

    Chapter 6 Receiving faxes into memory As soon as the paper tray becomes empty during fax reception, the screen will display No Paper Fed, asking you to put paper in the paper tray. (See Loading paper and other media on page 12.) If you are unable to put paper in the paper tray the following will happen: If Memory Receive is On:...
  • Page 43: Telephone And External Devices

    Telephone and External devices Voice Operations Fax/Tel mode in Power Save mode Tone or pulse When the machine is in Power Save mode you can receive faxes if the Power Save If you are using an external telephone and setting is Fax Receive:On. (See Power have a pulse dialling service, but need to Save setting on page 17.) send tone signals (for example, for telephone...
  • Page 44: Telephone Service

    DTMF mode, please switch your mode as follows. Contact your local As your telephone rings, the display shows telephone company or Brother dealer you the caller’s phone number or name. And in the case that the feature does not it will also show you the caller’s name, if the work normally.
  • Page 45: If The Caller Id Is Stored In Your Machine's Memory

    Telephone and External devices Viewing Caller ID List Note • If ID Unknown appears on the display, it Caller ID memory stores information for up to means that the call came from outside thirty calls; when the thirty-first call comes in, your caller ID service area or a public information about the first call is erased.
  • Page 46: Connecting An External Tad (telephone Answering Device)

    Chapter 7 Connecting an external Improper Setup TAD (telephone DO NOT connect a TAD elsewhere on the same answering device) telephone line. You may choose to connect an external answering device. However, when you have Connections an external TAD on the same telephone line as the machine, the TAD answers all calls The external TAD must be connected as and the machine ‘listens’...
  • Page 47: Multi-line Connections (pbx)

    Telephone and External devices External and extension Note telephones We recommend beginning your OGM with an initial 5-second silence because the machine cannot hear fax tones over a Connecting an external or resonant or loud voice. You may try omitting this pause, but if your machine extension telephone has trouble receiving, then you must re-record the OGM to include it.
  • Page 48: Operation From Extension Telephones

    Chapter 7 Operation from extension Using a cordless external telephones telephone If you answer a fax call on an extension or an Once the base unit of the cordless telephone external telephone plugged into the correct has been connected to the same telephone socket on the machine, you can make your line as the machine (see External and machine take the call by using the Remote...
  • Page 49 Telephone and External devices Changing the remote codes If you want to use Remote Activation, you have to turn on the remote codes. The preset Remote Activation Code is l 5 1. The preset Remote Deactivation Code is # 5 1. If you want to, you can replace them with your own codes.
  • Page 50: Dialling And Storing Numbers

    Dialling and storing numbers How to Dial Search You can search for names you have stored in Manual dialling the Speed-Dial memories. Press Speed Dial. Press OK and the Press all of the digits of the fax number. navigation keys to search numerically, or use the dial pad to search alphabetically.
  • Page 51: Fax Redial

    Dialling and storing numbers Fax Redial Storing numbers If you are sending a fax manually and the line You can set up your machine to do the is busy, press Redial/Pause, and then press following types of easy dialling: Speed Dial Mono Start or Colour Start to try again.
  • Page 52: Storing Speed Dial Numbers

    Chapter 8 Storing Speed Dial numbers Changing Speed Dial numbers You can store up to 40 2-digit Speed Dial locations with a name. When you dial you will If you try to store a Speed Dial number where only have to press a few keys (For example: a number has already been stored, the LCD Speed Dial, OK, #, the two-digit number, and will show the name or number that has been...
  • Page 53: Setting Up Groups For Broadcasting

    Dialling and storing numbers Setting up groups for Use the dial pad to enter a name for the Group. broadcasting Press OK. If you regularly want to send the same fax Note message to many fax numbers you can set You can easily print a list of all your up a Group.
  • Page 54: Printing Reports

    Printing Reports Fax reports Fax Journal (activity report) You can set the machine to print a journal at You need to set up the Transmission specific intervals (every 50 faxes, 6, 12 or Verification Report and Journal Period using 24 hours, 2 or 7 days). If you set the interval the Menu key.
  • Page 55: Reports

    Printing Reports Reports The following reports are available: 1.XMIT Verify Prints a Transmission Verification Report for your last transmission. 2.Help List A help list about how to quickly program your machine. 3.Quick Dial Lists names and numbers stored in the Speed Dial memory, in numerical order.
  • Page 56 Chapter 9...
  • Page 57: Section Iii Copy

    Section III Copy Making copies...
  • Page 58: Making Copies

    To sort your copies, press the Copy Options key. (See Sorting copies The LCD shows the default copy setting: using the ADF (Monochrome only) (MFC-265C only) on page 54.) Stop copying To stop copying, press Stop/Exit. 1 Copy Ratio 2 Quality...
  • Page 59: Copy Options

    Fax mode. For 198%/200%/ Custom(25-400%) more information see Mode Timer on page 18. Paper Type Plain Paper Inkjet Paper Brother Photo Other Photo Transparency Paper Size Letter Legal 10(W) x 15(H)cm Brightness - nnonn +...
  • Page 60: Changing Copy Speed And Quality

    Chapter 10 Changing copy speed and To change the default setting, follow the instruction below: quality Press Menu, 3, 1. You can choose from a range of quality 1.Quality settings. The default setting is Normal. Press a or b to choose Normal, Best or To temporarily change the quality setting, Fast quality.
  • Page 61: Making N In 1 Copies Or A Poster

    Making copies Press Copy Options and a or b to Make sure you are in Copy mode choose Enlarge/Reduce. Press OK. Load your document. Do one of the following: Use the dial pad to enter the number of Press a or b to choose the copies (up to 99).
  • Page 62: Sorting Copies Using The Adf (monochrome Only) (mfc-265c Only)

    Place your document face down in the direction shown below: (Monochrome only) 2 in 1 (P) (MFC-265C only) You can sort multiple copies. Pages will be sorted in the order 1 2 3, 1 2 3, 1 2 3, and so 2 in 1 (L)
  • Page 63: Adjusting Brightness, Contrast And Colour

    Making copies Adjusting Brightness, Colour saturation Contrast and Colour Press Menu, 3, 4. 4.Color Adjust Brightness Press a or b to choose 1.Red, 2.Green To temporarily change the brightness setting, or 3.Blue. Press OK. follow the instructions below: Press a or b to change the colour saturation.
  • Page 64: Paper Options

    Letter, Legal, A4, A5 or 10(W) x 15(H)cm. Press a or b to choose the type of paper Press OK. you are using (Plain Paper, Inkjet Paper, Brother Photo, Press Mono Start or Colour Start. Other Photo or Transparency). Press OK. Note Press Mono Start or Colour Start.
  • Page 65: Section Iv Direct Photo Printing

    Section IV Direct Photo Printing Printing photos from a memory card or USB Flash memory drive Printing photos from a camera...
  • Page 66: Printing Photos From A Memory Card Or Usb Flash Memory Drive

    USB Flash memory drive Using a memory card or USB Note Flash memory drive The MFC-230C only supports a USB Flash memory drive. Your Brother machine has media drives (slots) for use with popular digital camera ® ® PhotoCapture Center™ media: CompactFlash , Memory Stick Memory Stick Pro™, SecureDigital,...
  • Page 67: Memory Cards Or A Usb Flash Memory Drive Folder Structure

    Printing photos from a memory card or USB Flash memory drive Memory cards or a USB Flash Please be aware of the following: memory drive folder structure When printing the INDEX or IMAGE, the PhotoCapture Center™ will print all the valid images, even if one or more images Your machine is designed to be compatible have been corrupted.
  • Page 68: Getting Started

    Chapter 11 Getting started The PhotoCapture key indications Firmly put a memory card or USB Flash memory drive into the correct slot. PhotoCapture light is on, the memory card or USB Flash memory drive is 2 3 4 5 properly inserted. PhotoCapture light is off, the memory 1 USB Flash memory drive card or USB Flash memory drive is not...
  • Page 69: How To Print From A Memory Card Or Usb Flash Memory Drive

    Press Colour Start to start printing. correct slot. Press (PhotoCapture). Press a or b to choose Print Index. Press OK. Press a or b to choose the type of paper you are using, Plain Paper, Inkjet Paper, Brother Photo or Other Photo. Press OK.
  • Page 70: Printing Images

    Chapter 11 Printing Images Press a or b to choose the paper size you are using, Letter or A4. Press OK. Before you can print an individual image, you have to know the image number. Press Colour Start to print. Make sure you have put the memory card or USB Flash memory drive in the correct slot.
  • Page 71: Dpof Printing

    Printing photos from a memory card or USB Flash memory drive DPOF printing Press a or b to choose the type of paper you are using, Plain Paper, Inkjet Paper, Brother Photo or DPOF stands for Digital Print Order Format. Other Photo. Major digital camera manufacturers (Canon Press OK.
  • Page 72: Photocapture Center™ Print Settings

    Press OK. Press Stop/Exit. Paper Options Paper Type Press Menu, 4, 2. Press a or b to choose Plain Paper, Inkjet Paper, Brother Photo or Other Photo. Press OK. Press Stop/Exit. Paper Size Press Menu, 4, 3. Press a or b to choose the paper size you are using, Letter, A4, 10x15cm or 13x18cm.
  • Page 73: Adjusting Brightness And Contrast

    Printing photos from a memory card or USB Flash memory drive Print Size Cropping This setting is available only when you If your photo is too long or wide to fit the choose Letter or A4 in the paper size setting. available space on your chosen layout, part of the image will be automatically cropped.
  • Page 74: Understanding The Error Messages

    USB Flash memory drive that is not supported has been connected to the USB direct interface. (For more information, visit us at This message will also appear if you connect a broken device to the USB direct interface.
  • Page 75: Printing Photos From A Camera

    (Default setting) Paper Type Plain Paper, Glossy Paper, Inkjet Paper, Printer Settings (Default setting) Your Brother machine supports the Layout Borderless: On, PictBridge standard, allowing you to connect Borderless: Off, to and print photos directly from any Printer Settings (Default PictBridge compatible digital camera.
  • Page 76: Printing Images

    Chapter 12 Printing Images DPOF printing DPOF stands for Digital Print Order Format. Note Major digital camera manufacturers (Canon Remove any memory cards or USB Flash Inc., Eastman Kodak Company, Fuji Photo memory drive from the machine before Film Co. Ltd., Matsushita Electric Industrial connecting a digital camera.
  • Page 77: Printing Photos Directly From A Digital Camera (without Pictbridge)

    Printing photos from a camera Printing photos Printing Images directly from a digital Note camera (without Remove any memory cards or USB Flash PictBridge) memory drive from the machine before connecting a digital camera. If your camera supports the USB Mass Make sure that your camera is turned Storage standard, you can connect your off.
  • Page 78: Understanding The Error Messages

    Chapter 12 Understanding the Error Messages Once you are familiar with the types of errors that can occur while you are printing from a camera, you can easily identify and troubleshoot any problems. Out of Memory This message will appear if you are working with images that are too large for the machine's memory.
  • Page 79: Section V Software

    Section V Software Software features...
  • Page 80: Software Features

    (For Macintosh ® Make sure your Macintosh is turned How to read the HTML User’s Guide on. Insert the Brother CD-ROM into your This is a quick reference to use the HTML CD-ROM drive. User’s Guide. Double-click the Documentation icon.
  • Page 81 Section VI Appendixes Safety and Legal Troubleshooting and Routine Maintenance Menu and Features Specifications Glossary...
  • Page 82: Safety And Legal

    • Do not connect your machine to electrical sockets on the same circuit as large appliances or other equipment that might disrupt the power supply. • Avoid interference sources, such as speakers or the base units of non-Brother cordless telephones.
  • Page 83: To Use The Machine Safely

    Safety and Legal To use the machine safely Please keep these instructions for later reference and read them before attempting any maintenance. WARNING There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the telephone line cord first and then the power cord from the electrical socket.
  • Page 84 DO NOT put your hands on the edge of the machine under the document cover or the scanner cover. Doing this may cause injury. DO NOT put your hands on the edge of the paper tray under the output paper tray cover. Doing this may cause injury.
  • Page 85 Doing this may cause a fire or electrical shock. If the machine becomes hot, releases smoke, or generates any strong smells, immediately turn off the power switch and unplug the machine from the electrical socket. Call your Brother dealer or Brother Customer Service.
  • Page 86: Important Safety Instructions

    WARNING • Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall socket. Never install telephone wiring during a lightning storm. Never install a telephone wall socket in a wet location.
  • Page 87: Important - For Your Safety

    13 Wait until pages have exited the machine before picking them up. 14 Unplug this product from the power socket and refer all servicing to Brother Authorized Service Personnel under the following conditions: When the power cord is damaged or frayed.
  • Page 88: Legal Limitations For Copying

    Legal limitations for copying It is an offence to make reproductions of certain items or documents with the intent to commit fraud. This memorandum is intended to be a guide rather than a complete list.We suggest you check with relevant legal authorities if in doubt about a particular item or document. The following are examples of documents which should not be copied: Money Bonds or other certificates of indebtedness...
  • Page 89: Trademarks

    Safety and Legal Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. © 2007 Brother Industries, Ltd. All rights reserved.
  • Page 90: Troubleshooting And Routine Maintenance

    If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
  • Page 91 Troubleshooting and Routine Maintenance Printing (continued) Difficulty Suggestions Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide is adjusted correctly. (See Loading paper and other media on page 12.) Make sure the Jam Clear Cover is set properly.
  • Page 92: Printing Received Faxes

    Printing Received Faxes Difficulty Suggestions Condensed print and white streaks You probably had a bad connection, with static or interference on the telephone across the page or the top and line. Ask the other party to send the fax again. bottom of sentences are cut off.
  • Page 93: Handling Incoming Calls

    For example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 94 Quick Setup Guide. Also, before you start FaceFilter Studio for the first time, you must make sure your Brother machine is turned On and connected to your computer. This will allow you to access all the functions of FaceFilter Studio.
  • Page 95 Troubleshooting and Routine Maintenance PhotoCapture Center™ Difficulties Difficulty Suggestions ® Removable Disk does not work Have you installed the Windows 2000 update? If not, do the following: properly. 1) Unplug the USB cable. ® 2) Install the Windows 2000 update using one of the following methods. Install MFL-Pro Suite from the CD-ROM.
  • Page 96: Error Messages

    As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error messages are shown below. You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 97 Troubleshooting and Routine Maintenance Error Message Cause Action Init Unable XX The machine has a mechanical Open the scanner cover and remove any foreign problem. objects inside the machine. If the error message continues, see Transferring your faxes or Fax —OR—...
  • Page 98 Error Message Cause Action The machine is out of paper or Do one of the following: No Paper Fed paper is not properly loaded in the Refill the paper in the paper tray, and then paper tray. press Mono Start or Colour Start. Remove the paper and load it again and then press Mono Start or Colour Start.
  • Page 99: Transferring Your Faxes Or Fax Journal Report

    USB direct interface. (For more information, visit us at Paper is not the correct size. Load the correct size of paper (Letter, Legal or Wrong Paper A4), and then press Mono Start or Colour Start.
  • Page 100: Document Jam (mfc-265c Only)

    Document jam Document is jammed inside the ADF unit (MFC-265C only) Take out any paper from the ADF that is Documents can jam in the ADF unit if they are not jammed. not inserted or fed properly, or if they are too long.
  • Page 101 Troubleshooting and Routine Maintenance Pull out the jammed paper (1) and press CAUTION Stop/Exit. Do not place the jam clear cover face down as shown in the illustration. You may damage the cover and cause paper jams. If you cannot remove the jammed paper from the front, or the error message still appears on the LCD after you have remove the jammed...
  • Page 102: Dial Tone Detection

    Lift the scanner cover (1) from the front Push the paper tray firmly back into the side of the machine until it locks machine. While holding the paper tray in securely into the open position. place, pull out the paper support until it Make sure that there is no jammed clicks and unfold the paper support flap.
  • Page 103: Telephone Line Interference

    Troubleshooting and Routine Maintenance Telephone line interference Routine maintenance If you are having problems sending or Replacing the ink cartridges receiving a fax due to possible interference on the telephone line, we recommend that Your machine is equipped with an ink dot you adjust the Equalization for compatibility counter.
  • Page 104 Open the new ink cartridge bag for the colour shown on the LCD, and then take brother out the ink cartridge. Remove the protective yellow cap (1). Lift each lock release lever and push it until it clicks, and then close the ink cartridge cover.
  • Page 105: Cleaning The Outside Of The Machine

    Brother does not therefore recommend the use of cartridges other than WARNING genuine Brother Branded cartridges or the...
  • Page 106: Cleaning The Scanner

    Wipe the outside of the machine with a soft cloth to remove dust. (MFC-265C only) In the ADF unit, clean the white bar (1) Lift the output paper tray cover and and the glass strip (2) with a soft lint-free...
  • Page 107: Cleaning The Machine Printer Platen

    Troubleshooting and Routine Maintenance Cleaning the machine printer Cleaning the Paper Pick-up platen Roller Pull the paper tray completely out of the WARNING machine. Unplug the machine from the electrical Unplug the machine from the electrical socket before cleaning the printer socket and remove the Jam Clear platen (1).
  • Page 108: Cleaning The Print Head

    Note If you clean the print head at least five times and the print has not improved, call your Brother dealer. Put the Jam Clear Cover back on. Make sure the cover is set properly. Checking the print quality Put the paper tray firmly back in the machine.
  • Page 109 After replacing the ink cartridge, check the print quality. If the problem still exists, repeat the cleaning and test print procedures at least five times for the new ink cartridge. If ink is still missing, call your Brother dealer.
  • Page 110: Checking The Print Alignment

    Checking the print alignment Checking the ink volume You may need to adjust the print alignment You can check the ink that is left in the after transporting the machine if your printed cartridge. text becomes blurred or images become Press Ink Management.
  • Page 111: Machine Information

    Troubleshooting and Routine Maintenance Machine Information Packing and shipping the machine Checking the serial number When you transport the machine, use the You can see the machine’s serial number on packing materials that came with your the LCD. machine. If you do not pack the machine properly, you could void your warranty.
  • Page 112 Install the yellow protective part, lift each Lift the scanner cover (1) to release the lock release lever and push it until it lock. Gently push the scanner cover clicks, and then close the ink cartridge support down (2) and close the scanner cover.
  • Page 113 Troubleshooting and Routine Maintenance Wrap the machine in the bag and put it Pack the printed materials in the original in the original carton with the original carton as shown below. Do not pack the packing material. used ink cartridges in the carton. Close the carton and tape it shut.
  • Page 114: Menu And Features

    Menu and Features On-screen Menu keys programming Your machine is designed to be easy to use with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Access the menu.
  • Page 115 Menu and Features Press OK when that option appears on the LCD. The LCD will then show the next menu level. Press a or b to scroll to your next menu selection. Press OK. When you finish setting an option, the LCD shows Accepted.
  • Page 116: Menu Table

    2 Mins* 5 Mins — Sets the type of paper in 2.Paper Type Plain Paper* the paper tray. Inkjet Paper Brother Photo Other Photo Transparency — Sets the size of the paper 3.Paper Size Letter in the paper tray. Legal 10x15cm The factory settings are shown in Bold with an asterisk.
  • Page 117 Menu and Features Main Menu Submenu Menu Selections Options Descriptions Page 1.General Setup Adjusts the ring volume. 4.Volume 1.Ring (Continued) Med* High Adjusts the volume level 2.Beeper of the beeper. Low* High Adjusts the speaker 3.Speaker volume. Med* High 5.P.Save Setting — Customizes the Fax Receive:On* Power Save key not to...
  • Page 118 Main Menu Submenu Menu Selections Options Descriptions Page 1.Setup Receive On* (l51, #51) Allows you to answer all 2.Fax 4.Remote Codes calls at an extension or (Continued) (In Fax mode external telephone and only) use codes to turn the (Continued) machine on or off.
  • Page 119 Menu and Features Main Menu Submenu Menu Selections Options Descriptions Page 0.Miscellaneous 1.TX Lock — Stops unauthorized users 2.Fax from changing the (Continued) machine’s current settings. Adjusts the equalization 2.Compatibility Normal* for transmission Basic problems. You can switch the mode 3.Caller ID Type FSK* if Caller ID cannot be...
  • Page 120 Choose the print quality. Normal Photo* — Choose the paper and 2.Paper Type Plain Paper print size. Inkjet Paper Brother Photo Other Photo* — Choose the paper size. 3.Paper Size Letter 10x15cm* 13x18cm The factory settings are shown in Bold with an asterisk.
  • Page 121 Menu and Features Main Menu Submenu Menu Selections Options Descriptions Page 4.PhotoCapture — Choose the print size. 4.Print Size 10 x 8cm (Appears when A4 or (Continued) 13 x 9cm Letter is chosen in the Paper Size menu.) 15 x 10cm* 18 x 13cm 20 x 15cm —...
  • Page 122 Main Menu Submenu Menu Selections Options Descriptions Page 0.Initial Setup 1.Receive Mode — Choose the receive mode Fax Only* that best suits your needs. Fax/Tel External TAD Manual — — Puts the date and time on 2.Date&Time the LCD and in headings Quick of faxes you send.
  • Page 123: Entering Text

    Menu and Features Entering Text Press l (space) ! " # $ % & ' ( ) l + , - . / When you are setting certain menu Press # : ; < = > ? @ [ ] ^ _ selections, such as the Station ID, you may need to enter text into the machine.
  • Page 124: D Specifications

    Specifications General Memory Capacity 16 MB ADF (automatic document Up to 10 pages (MFC-265C only) feeder) Recommended Environment for Best Results: Temperature: 20° C - 30° C Humidity: 50% - 70% Paper: [80 g/m ] A4 or Letter size Paper Tray...
  • Page 125 443 mm (MFC-265C) 370 mm 180 mm 398 mm 351 mm 443 mm Weight 7.3 kg (MFC-230C) 8.0 kg (MFC-265C) Noise Operating: 50 dB or less Temperature Operating: 10 to 35° C Best Print Quality: 20 to 33° C Humidity...
  • Page 126: Print Media

    Print media Paper Input Paper Tray Paper type: Plain paper, inkjet paper (coated paper), glossy paper transparencies and envelopes Paper size: Letter, Legal, Executive, A4, A5, A6, JIS_B5, envelopes (commercial No.10, DL, C5, Monarch, JE4), Photo card, Index card and Post card Width: 89 mm (3.5 in) - 216 mm (8.5 in) Height: 127 mm (5.0 in) - 356 mm (14.0 in) For more details, see Paper weight, thickness and...
  • Page 127: Fax

    Coding System MH/MR/MMR/JPEG Modem Speed Automatic Fallback 14,400 bps Document Size ADF Width: (MFC-265C) 148 mm to 216 mm ADF Height: (MFC-265C) 148 mm to 355.6 mm Scanner Glass Width: Max. 216 mm Scanner Glass Height: Max. 297 mm Scanning Width...
  • Page 128 Black & White only ‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications...
  • Page 129: Copy

    Resolution (Monochrome) Scans up to 600×1200 dpi Prints up to 1200×1200 dpi (Colour) Scans up to 600×1200 dpi Prints up to 600×1200 dpi Based on Brother standard pattern (Fast mode/Stack Copy). Copy speeds vary with the complexity of the document.
  • Page 130: Photocapture Center

    PhotoCapture Center™ Note The MFC-230C only supports a USB Flash memory drive. ® Available Media CompactFlash (Type I only) (Microdrive™ is not compatible) (Compact I/O card such as Compact LAN card and Compact Modem card are not supported.) ® Memory Stick Memory Stick Pro™...
  • Page 131: Pictbridge

    Specifications PictBridge Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001 Visit for more information Interface PictBridge (USB) Port...
  • Page 132: Scanner

    XP Professional, and Windows XP Professional x64 Edition. ® Maximum 1200 × 1200 dpi scanning when using the WIA Driver for Windows XP and Windows Vista™ (resolution up to 19200 × 19200 dpi can be chosen by using the Brother scanner utility)
  • Page 133: Printer

    2000 Professional/XP/XP Professional x64 Edition/Windows Vista™/Windows Vista™ x64 Edition driver supporting Brother Native Compression mode ® Mac OS X 10.2.4 or greater: Brother Ink Driver Up to 1200 × 6000 dpi Resolution 1200 × 2400 dpi 1200 × 1200 dpi 600 ×...
  • Page 134: Interfaces

    Interfaces A USB 2.0 interface cable that is no longer than 2.0 m. Your machine has a full-speed USB 2.0 interface. This interface is compatible with Hi-Speed USB 2.0; however, the maximum data transfer rate will be 12 Mbits/s. The machine can also be connected to a computer that has a USB 1.1 interface.
  • Page 135: Computer Requirements

    PowerPC G3 Removable 350MHz Disk Conditions: ® For the latest driver updates, visit Microsoft Internet Explorer 5.5 or greater. All trademarks, brand and product names are Third party USB ports are not supported. property of their respective companies. Removable disk is a function of PhotoCapture Center™.
  • Page 136: Consumable Items

    Consumables <Magenta>LC960M What is Innobella™? Innobella™ is a range of genuine consumables offered by Brother. The name "Innobella™" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative" technology providing you with "beautiful“and “long lasting”...
  • Page 137: E Glossary

    Glossary ADF (automatic document feeder) Coding method The document can be placed in the ADF Method of coding the information and scanned one page at a time contained in the document. All fax automatically. machines must use a minimum standard of Modified Huffman (MH).
  • Page 138 F/T Ring Time Journal Period The length of time that the Brother The pre-programmed time period machine rings (when the Receive Mode between automatically printed Fax setting is Fax/Tel) to notify you to pick up Journal Reports. You can print the Fax a voice call that it answered.
  • Page 139 Glossary PhotoCapture Center™ Search Allows you to print digital photos from your An electronic, numerical or alphabetical digital camera at high resolution for photo listing of stored Speed Dial and Group quality printing. numbers. PictBridge Speed Dial Allows you to print photos directly from A pre-programmed number for easy your digital camera at high resolution for dialing.
  • Page 140: Index

    Index Copy Options key (copying) paper size ..........56 paper type ..........56 ADF (automatic document feeder) ..6 Cordless telephone ......... 40 Answering machine (TAD) .......38 Custom telephone features connecting ..........38 ® ® on a single line ........85 Apple Macintosh See Software User's Guide on the...
  • Page 141 Broadcasting ........25 Cancelling from memory ....29 contrast ..........27 enter Fax mode ........24 ® Macintosh from ADF(MFC-265C only) ....24 from memory (Dual Access) ....28 See Software User's Guide on the CD-ROM..........from scanner glass ......24 Maintenance, routine ....... 95 manual ..........29 replacing ink cartridges ......
  • Page 142 PhotoCapture Center™ ® CompactFlash ........58 DPOF printing ........63 Receive Mode ......... 30 from PC External TAD ........30 See Software User's Guide on the Fax Only ..........30 CD-ROM..........Fax/Tel ..........30 Memory Stick Pro™ ......58 Manual ..........30 ®...
  • Page 143 connections ...........38 difficulties ..........84 interference ...........95 multi-line (PBX) ........39 Temporary copy settings ......51 Text, entering .........115 special characters .......115 Transparencies .......8 Troubleshooting ........82 checking ink volume ......102 document jam ........92 error messages on LCD ......88 if you are having difficulty copying ..........86 incoming calls ........85 PhotoCapture Center™...
  • Page 144 Visit us on the World Wide Web This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchsed in their own countries. CHN-ENG...

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