Panasonic KX-TG5240AL Operating Instructions Manual page 90

TG5240AL.fm Page 90 Friday, June 11, 2004 5:22 PM
Troubleshooting
Problem
The handset does not display
the caller's phone number.
The handset and/or base unit
does not announce the
displayed caller's name.
The handset and/or base unit
does not announce the
displayed caller's name
properly.
The handset display exits the
Caller List or phone book.
The Ringer/Message Alert
indicator flashes slowly when
the handset is not ringing or in
use.
90
Cause & Remedy
• You need to subscribe to Caller ID.
• Other telephone equipment may be interfering
with your phone. Disconnect it and try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller
ID.
• The caller requested not to send his/her
Caller ID information (p. 34).
• If a call is being transferred to you, the Caller
ID information will not be displayed.
• If a (separate) Caller ID box is connected
between the base unit and the telephone wall
jack, disconnect the Caller ID box or plug the
unit directly into the wall jack.
• Some of PBX units may not support Caller ID.
Please consult with your PBX supplier.
• The calling party does not subscribe to Caller
ID services.
• Your unit is connected to a telephone line with
ADSL service. We recommend connecting a
noise filter (contact your ADSL service
provider) to the telephone line between the
base unit and the telephone line jack.
• The handset and/or base unit ringer volumes
are turned off. Set to high, medium, or low
(p. 18, 19).
• The Talking Caller ID feature is turned off.
Turn it on (p. 35).
• Name pronunciation may vary.
• The handset and/or base unit will announce
each letter of abbreviations, such as "Co." and
"Inc.".
• Caller ID supports names of up to 15 letters. If
the caller's name has more than 15 letters,
the name will not be announced correctly.
• Do not pause for over 60 seconds while
searching.
• The Message Alert is turned on and new
messages have been recorded. Turn the
Message Alert off (p. 28) or listen to the new
messages (p. 67, 68, 73).