Digisol SKYROS Series Quick Installation Manual page 11

FAQ
Following are the solutions to problems that may occur during the
installation and operation of the Digisol IP Camera.
1. Cannot access the IP camera.
 Please make sure the IP camera is correctly powered. (the 'Power' LED
should be on).
 Please confirm the Mobile phone/ Tablet is connected to internet &
internet connectivity should be stable to view the IP camera.
 Please make sure the Wi-Fi details entered in app are appropriate.
 In case, the IP camera is not accessible, reset it to factory default value
by pressing 'reset' button/ hole on an IP camera.
 If you're trying to connect to IP camera from Internet, please make sure
the port that IP camera uses is not blocked by firewall or other software
/ hardware.
 Contact DIGISOL helpdesk, if above solutions do not work.
2. Image refreshes very slowly.
 Try a lower resolution.
 If you're connecting this camera from Internet, it could be caused by a
slow Internet connection, and it's not a problem caused by camera.
However, when the network connection is slow, you should use lower
frame rate / resolution.
 Contact DIGISOL helpdesk, if above solutions do not work.
This product comes with Two Year warranty. For further details
about warranty policy and Product Registration, please visit
support section of www.digisol.com
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