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Appendix
Troubleshooting
This chapter covers some common problems that may be encountered while using the
Gigaset WLAN Camera and some possible solutions to them. If you follow the suggested
steps and the Gigaset WLAN Camera still does not function properly, contact your dealer
for further advice.
Problem
I can't install the Gigaset
WLAN Camera.
I can't connect to the
Gigaset WLAN Camera
with my web browser to
configure it.
The Windows utility
doesn't list any Gigaset
WLAN Cameras.
Solution
For installation in the Windows 2000 and Windows XP oper-
ation systems, you need administrator rights. Please contact
your system administrator.
It is possible that your PC's IP address is not compatible with
the IP address of the Gigaset WLAN Camera.
Use the Windows utility to configure the Gigaset WLAN Cam-
era with a valid IP address.
Check the following:
u
The Gigaset WLAN Camera is installed, LAN connections
are OK, it is powered ON and startup is complete.
u
Ensure that your PC and the Gigaset WLAN Camera are
on the same network segment. (If you don't have a
router, this must be the case.)
u
Ensure that your PC has the TCP/IP network protocol
loaded. In Windows e.g. XP, this is done by using Control
Panel > Network. If an entry for TCP/IP > Network card
is not listed, use Add > Protocol > Microsoft > TCP/IP to
add it.
You then need to select the new entry (TCP/IP > Network
card), click Properties, and configure the IP Address
tab.
– If your LAN has a DHCP server, you can select Obtain
an IP Address automatically.
– Otherwise, you must select Specify an IP Address,
and enter values for IP Address, Subnet Mask, and
Gateway. All devices on your LAN must use compati-
ble values. Remember that each device needs a
unique IP address and the same subnet mask.
Appendix
69
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