Third-Party Applications; Getting More Help - Palm 600 User Manual

Help

Third-Party Applications

On rare occasions, third-party applications can cause conflicts that interfere with
the smooth operation of your Treo. Third-party applications that modify the
wireless features of your Treo may require extra troubleshooting.
If you recently installed an application and your Treo seems to be stuck, try the
following:
1. Perform a soft reset (see page 152).
2. If the problem persists, perform a system reset (see page 152).
3. Delete the most recently installed application from your Treo (see page 112).
4. If the problem persists, perform another system reset.
5. Delete other third-party applications one at a time until you eliminate the
problem.
6. If none of the steps above are possible, you may wish to perform a hard reset
(see page 153). Then, locate your Backup folder on your computer (Windows:
C:\Program Files\Handspring\user name; Macintosh: Mac
HD\Applications\Palm\Users\user name). If you find a .prc or .pdb file for any
applications you just removed, delete the file(s) from the Backup folder. Then,
perform a HotSync operation to restore your data and applications.
Remember, not all third-party applications were written with the Treo keyboard
and 5-way navigation in mind. You may encounter strange behavior or errors in
these applications if you use the keyboard and navigation control.

Getting More Help

Contact the author or vendor of any third-party software if you require further
assistance. Sprint does not provide technical support for applications that are not
built into your Treo.
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