HP 355 G2 Maintenance And Service Manual
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HP 355 G2 Maintenance And Service Manual

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HP 355 G2 Notebook PC and
HP 350 G1 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP 355 G2

  • Page 1 HP 355 G2 Notebook PC and HP 350 G1 Notebook PC Maintenance and Service Guide...
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 Product Name ......................... 1 Processor ..........................1 Chipset ........................... 2 Panel ............................2 Graphics ..........................3 Memory ..........................4 Flash cache ..........................4 Primary storage ........................5 Optical drive ........................... 5 Audio and video ........................6 Ethernet ..........................
  • Page 6 3 Illustrated parts catalog ....................20 Locating the serial number, product number, and model number ..........20 Computer major components ....................21 Display assembly components ....................31 Plastics Kit ..........................32 Mass storage devices ......................33 Miscellaneous parts ........................ 34 Sequential part number listing ....................
  • Page 7 Power connector cable .................... 92 Display assembly ....................94 7 Computer Setup (BIOS) ....................103 Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ... 103 Using Computer Setup ................... 103 Starting Computer Setup ................. 103 Navigating and selecting in Computer Setup ..........
  • Page 8 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....118 Linux – Computer Setup (BIOS) and Advanced System Diagnostics ..........119 Starting Computer Setup ..................119 Using Computer Setup ................... 119 Navigating and selecting in Computer Setup ..........119 Restoring factory settings in Computer Setup ..........
  • Page 9 11 Power cord set requirements ..................144 Requirements for all countries ....................144 Requirements for specific countries and regions ............... 144 12 Recycling ........................146 Index ..........................147...

  • Page 11: Product Description

    Product description Product Name Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor HP 355 G2 Notebook PC × HP 350 G1 Notebook PC × Processor Description Computer models Computer models equipped with equipped with...

  • Page 12: Chipset

    Chipset Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Integrated soldered-on-circuit (SoC) fusion controller hub (FCH) × Intel processor controller hub (PCH), SoC × Panel Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor 15.6-in, AntiGlare (AG), high-definition HD, light-emitting diode (LED),...

  • Page 13: Graphics

    Graphics Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Switchable discrete graphics: AMD Radeon™ R5 M240; 2-GB × DDR3 with up to 2-GB of dedicated video memory (256 × 16 DDR3 @ 1-GHz, 4 pieces) or 1-GB DDR3 with up to 1-GB of dedicated video memory (128 ×...

  • Page 14: Memory

    Memory Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Two customer-accessible/upgradable memory module slots × × Support for DDR3L 1600-MHz PCL3-12800 dual channel memory Support for 16384-MB of system memory in the following configurations: 16384-MB total system memory (8192 MB ×...

  • Page 15: Primary Storage

    Primary storage Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and × × 9.5-mm (.37-in) thickness Support for mSATA Support for hard drive protection Support for the following hard drives: 1-GB, 5400-rpm, SATA, 7.0-mm hard drive ●...

  • Page 16: Audio And Video

    Computer models Computer models equipped with equipped with an AMD processor an Intel processor HP TrueVision HD webcamera (fixed/no tilt with activity light), × × 1280×720 by 30 frames per second Support for non-webcamera option Dual digital microphones Stereo speakers (2)

  • Page 17: External Expansion

    Computer models equipped with equipped with an AMD processor an Intel processor HP 2-in-1 multiformat Digital Media Reader Slot with push-push × × technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD). Ports...

  • Page 18: Power Requirements

    India and the People's Republic of China) 65-W AC adapter (non-PFC S-3P, 4.5-mm; not supported in ● India and the People's Republic of China) 65-W HP Smart adapter (non-PFC, EM, 4.5-mm; for use only in ● India and the People's Republic of China) Security...

  • Page 19: Operating System

    Operating system Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor Preinstalled: × × Microsoft Windows 8.1 Chinese Market 64-bit (only available ● with the People's Republic of China Country Loc) Microsoft Windows 8.1 Emerging Market 64-bit ●...

  • Page 20: Serviceability

    Serviceability Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor End user replaceable part: × × AC adapter ● Battery (system) ● Hard drive ● Keyboard ● Memory module ● Optical drive ● Solid-state drive ●...

  • Page 21: External Component Identification

    (select models only) conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 22: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Item Component Description Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to ●...

  • Page 23: Keys

    Item Component Description Speakers Produce sound. Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. (select models only) Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the...

  • Page 24: Lights

    Lights Item Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The ● computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving ●...

  • Page 25: Touchpad

    Item Component Description TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. ● Caps lock light On: Caps lock is on, which switches the keys to all capital letters. TouchPad Item Component Description TouchPad on/off button Turns the TouchPad on and off.

  • Page 26: Front

    Front Item Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. Chapter 2 External component identification...

  • Page 27: Left Side

    Left side Item Component Description Power connector Connects an AC adapter. AC adapter/Battery light White: The AC adapter is connected to external power and the battery is ● fully charged. Amber: The AC adapter is connected to external power and the battery ●...

  • Page 28: Right Side

    Rapid Start Technology allows your computer to resume quickly from inactivity. Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. (select ● models only) Audio-out (headphone) Produces sound when connected to optional powered stereo speakers, jack/Audio-in headphones, earbuds, a headset, or television audio.

  • Page 29: Bottom

    Bottom Item Component Description Battery cover release Releases the battery cover over the battery bay. latch and lock Battery bay Holds the battery. Memory module Provides access to the keyboard screw, memory module slots, and optical compartment cover drive screw. Vents (2) Enable airflow to cool internal components.

  • Page 30: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and...

  • Page 31: Computer Major Components

    Computer major components Computer major components...
  • Page 32 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard (includes keyboard cable): For use on all computer models: For use only in Belgium 758027-A41 For use only in Bulgaria...
  • Page 33 Item Component Spare part number Power button board (includes cable and double-sided adhesive) 758044-001 Fingerprint reader module (includes cable and double-sided adhesive) 758062-001 TouchPad button board (includes TouchPad cable, TouchPad button board cable, 758045-001 and double-sided adhesive) Speaker Kit (includes left and right speakers and cables) 758053-001 System board (includes replacement thermal material): Equipped with an AMD A8-6410 2.00-GHz (turbo boost up to 2.40-GHz) processor...
  • Page 34 Item Component Spare part number Equipped with an AMD A6-6310 1.80-GHz (turbo boost up to 2.40-GHz) processor 764691-501 (1600-MHz FSB, 2.0-MB L2 cache, quad core, 15 W), an AMD Radeon R5 M240 graphics subsystem with up to 2.0-GB of dedicated video memory (256×16 DDR3@1- GHz, 4 pieces), and the Windows 8 Standard operating system Equipped with an AMD A6-6310 1.80-GHz (turbo boost up to 2.40-GHz) processor 764691-001...
  • Page 35 Item Component Spare part number Equipped with an AMD A4-6210 1.80-GHz processor (1600-MHz FSB, 2.0-MB L2 764688-501 cache, quad core, 15 W), an AMD Radeon R5 M240 graphics subsystem with up to 1.0-GB of dedicated video memory (128×16 DDR3@1-GHz, 4 pieces), and the Windows 8 Standard operating system Equipped with an AMD A4-6210 1.80-GHz processor (1600-MHz FSB, 2.0-MB L2 764688-001...
  • Page 36 Item Component Spare part number Equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), an 758040-601 AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8 Professional operating system Equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), an 758040-501 AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8 Standard operating system...
  • Page 37 Item Component Spare part number Equipped with an Intel Pentium 3558U 1.70-GHz processor (1600-MHz FSB, 2.0-MB 758036-601 L3 cache, 15 W), an AMD Radeon HD 8670M graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Professional operating system Equipped with an Intel Pentium 3558U 1.70-GHz processor (1600-MHz FSB, 2.0-MB 758036-501 L3 cache, 15 W), an AMD Radeon HD 8670M graphics subsystem with 2.0-GB of...
  • Page 38 Item Component Spare part number Equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W), 758029-601 a graphics subsystem with UMA memory, and the Windows 8 Professional operating system Equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W), 758029-501 a graphics subsystem with UMA memory, and the Windows 8 Standard operating system...
  • Page 39 Item Component Spare part number (15) Power connector cable 758054-001 (16) Base enclosure 758047-001 Rubber Kit (not illustrated, includes base enclosure rubber feet) 758063-001 (17) Battery, 4-cell, 41-Whr, 2.80-AHr, Li-ion 752237-001 (18) Memory module (PCL3, 12800, 1600-MHz): 8 GB 693374-001 4 GB 691740-001 2 MB for use only on computer models equipped with an AMD processor...
  • Page 40 Item Component Spare part number (24) Service cover (includes one captive screw, secured by an O-ring) Optical drive bay space saver (not illustrated) Chapter 3 Illustrated parts catalog...

  • Page 41: Display Assembly Components

    Display assembly components Item Component Spare part number Display bezel: For use only on computer models equipped with an AMD processor: For use only on computer models equipped with a webcam 766642-001 For use only on computer models not equipped with a webcam 764696-001 For use only on computer models equipped with an Intel processor: For use only on computer models equipped with a webcam...

  • Page 42: Plastics Kit

    Item Component Spare part number For use only on computer models equipped with an Intel processor 746667-001 Display panel cable: For use only on computer models equipped with a webcam 758059-001 For use only on computer models not equipped with a webcam 758058-001 Antenna Kit,.includes: 758060-001...

  • Page 43: Mass Storage Devices

    Mass storage devices Item Component Spare part number DVD±RW Double Layer with SuperMulti Drive For use only on computer models equipped with an AMD processor 767487-001 For use only on computer models equipped with an Intel processor 763275-001 Optical Drive Hardware Kit (not illustrated, includes optical drive bezel, optical 758049-001 drive bracket, and optical drive bracket screws) 32-GB mSATA solid-state drive (for use only on computer models equipped with...

  • Page 44: Miscellaneous Parts

    AC adapter: 65-W HP Smart adapter (non-PFC S-3P, 4.5-mm) for use on all computer models 710412-001 45-W HP Smart adapter (non-PFC, RC, 4.5-mm) for use only on computer models equipped with 741727-001 an AMD processor 65-W HP Smart adapter (non-PFC, EM, 4.5-mm) for use only on computer models equipped with...
  • Page 45 Component Spare part number Power cord for use only on computer models equipped with an AMD processor (3-pin, black, 1.00-m): For use in Denmark 755530-081 For use in Europe 755530-021 For use in Israel 755530-BB1 For use in Italy 755530-061 For use in North America 755530-001 For use in South Africa...

  • Page 46: Sequential Part Number Listing

    Intel processor (does not include hard drive bracket, hard drive connector adapter, or screws) NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 746650-001. 679921-001 HP top load essential carrying case Chapter 3 Illustrated parts catalog...
  • Page 47 HP ultraslim keyed cable lock 710412-001 65-W HP Smart adapter (non-PFC S-3P, 4.5-mm) 714657-001 65-W HP Smart adapter for use only on computer models equipped with an Intel processor (non- PFC, EM, 4.5-mm) 718440-001 RTC battery (includes cable and double-sided adhesive)
  • Page 48 Spare part number Description 755530-061 Power cord for use only on computer models equipped with an AMD processor in Italy (3-pin, black, 1.00-m) 755530-081 Power cord for use only on computer models equipped with an AMD processor in Denmark (3-pin, black, 1.00-m) 755530-111 Power cord for use only on computer models equipped with an AMD processor in Switzerland (3-...
  • Page 49 Spare part number Description 758027-FL1 Keyboard for use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia (includes keyboard cable) 758027-FP1 Keyboard for use only on computer models equipped with an Intel processor in Northwest Africa (includes keyboard cable) 758028-001 System board equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W),...
  • Page 50 Spare part number Description 758032-501 System board equipped with an Intel Celeron 2957U 1.40-GHz processor (1600-MHz FSB, 2.0- MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes replacement thermal material) 758032-601 System board equipped with an Intel Celeron 2957U 1.40-GHz processor (1600-MHz FSB, 2.0- MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional...
  • Page 51 Spare part number Description 758037-001 System board equipped with an Intel Celeron 2957U 1.40-GHz processor (1600-MHz FSB, 2.0- MB L3 cache, 15 W), an AMD Radeon HD 8670M graphics subsystem with 2.0-GB of discrete memory, and a non-Windows 8 operating system (includes replacement thermal material) 758037-501 System board equipped with an Intel Celeron 2957U 1.40-GHz processor (1600-MHz FSB, 2.0- MB L3 cache, 15 W), an AMD Radeon HD 8670M graphics subsystem with 2.0-GB of...
  • Page 52 Spare part number Description 758041-601 System board equipped with an Intel Pentium 3558U 1.70-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, 15 W), an AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8 Professional operating system (includes replacement thermal material) 758042-001 System board equipped with an Intel Celeron 2957U 1.40-GHz processor (1600-MHz FSB, 2.0- MB L3 cache, 15 W), an AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete...
  • Page 53 Spare part number Description 758063-001 Rubber Kit 758064-001 Optical drive cable 760284-001 Screw Kit 761784-001 15.6-in, HD, SVA display panel 763275-001 DVD±RW Double Layer with SuperMulti Drive for use only on computer models equipped with an Intel processor 764684-001 System board equipped with an AMD A4-6210 1.80-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, quad core, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system (includes replacement thermal material) 764684-501...
  • Page 54 Spare part number Description 764688-001 System board equipped with an AMD A4-6210 1.80-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, quad core, 15 W), an AMD Radeon R5 M240 graphics subsystem with up to 1.0-GB of dedicated video memory (128×16 DDR3@1-GHz, 4 pieces), and a non-Windows 8 operating system (includes replacement thermal material) 764688-501 System board equipped with an AMD A4-6210 1.80-GHz processor (1600-MHz FSB, 2.0-MB L2...
  • Page 55 Spare part number Description 764696-001 Display bezel for use only on computer models equipped with an AMD processor but without a webcam 766238-001 Webcam/microphone module for use only on computer models equipped with an AMD processor 766642-001 Display bezel for use only on computer models equipped with an AMD processor and a webcam 767487-001 DVD±RW Double Layer with SuperMulti Drive for use only on computer models equipped with an AMD processor...

  • Page 56: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 57: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 58: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 59: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 60: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 61: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 62: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 63: Service Cover

    Service cover NOTE: The service cover is included in the Plastics Kit, spare part number 758052-001. Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector adapter. The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 758048-001. See Mass storage devices on page 33 for more information on the Hard Drive Hardware Kit.
  • Page 65 Remove the hard drive (3) from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the hard drive connector adapter toward you. Release the left and right sides of the hard drive bracket (1) from the hard drive. Remove the hard drive bracket (2) from the hard drive.
  • Page 66 Remove the hard drive connector adapter (3) from the hard drive. The hard drive bracket and hard drive connector adapter are available in the Hard Drive Hardware Kit, spare part number 746650-001. Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 67: Wlan Module

    WLAN module Description Spare part number Atheros AR9485 802.11bgn WiFi Adapter for use on all computer models 675794-001 Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter 730668-001 for use on all computer models Realtek RTL8723BE 802.11bgn 1×1 + BT 4 LE Combo Adaptery for use only on computer models 753077-001 equipped with an AMD processor Ralink RT3290LE 802.11bgn 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use only on...
  • Page 68 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 69: Solid-State Drive

    Solid-state drive NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number 32-GB mSATA solid-state drive 753909-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 70: Memory Module

    Reverse this procedure to install the solid-state drive. Memory module Description Spare part number 8 GB 693374-001 4 GB 691740-001 2 MB for use only on computer models equipped with an AMD processor 652972-001 2 GB for use only on computer models equipped with an Intel processor 691739-001 Before removing the memory module, follow these steps: Turn off the computer.
  • Page 71 Remove the memory module compartment cover (3). The memory module compartment cover is included in the Plastics Kit, spare part number 746655-001. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Component replacement procedures...

  • Page 72: Optical Drive

    Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Optical drive Description Spare part number DVD±RW Double Layer with SuperMulti Drive 763275-001 Optical Drive Hardware Kit (includes optical drive bezel, optical drive bracket, and optical drive 758049-001 bracket screws) Before removing the optical drive, follow these steps:...
  • Page 73 Use a thin plastic tool to press on the optical drive tab (2) and release the optical drive from the computer. Remove the optical drive (3). Reverse this procedure to install the optical drive. Component replacement procedures...

  • Page 74: Keyboard

    Keyboard Description Spare part number Description Spare part number For use only in Belgium 758027-A41 For use only in Northwest Africa 758027-FP1 For use only in Bulgaria 758027-261 For use only in Portugal 758027-131 For use only in Canada 758027-DB1 For use only in Romania 758027-271 For use only in the Czech...
  • Page 75 Remove the keyboard: Remove the two Phillips PM2.5×6.5 screws that secure the keyboard to the computer. Partially open the computer. Rest and secure the computer on its left side. Insert a thin, plastic tool into the keyboard retention screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 76 Lift the rear edge of the keyboard (2) until it rests at an angle. Swing the keyboard (1) up and forward until it rests upside down on the palm rest. Release the ZIF connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board.

  • Page 77: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 78 Disconnect all external devices from the computer. Remove the Battery (see Battery on page 52), and then remove the following components: Service cover (see Service cover on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page NOTE:...
  • Page 79 Remove the ten Phillips PM2.5×6.5 screws (2) that secure the top cover to the base enclosure. Remove the two Phillips PM2.0×2.0 broad head screws (1) in the optical drive bay that secure the top cover to the base enclosure. Remove the four Phillips PM2.0×2.0 broad head screws (2) in the hard drive bay that secure the top cover to the base enclosure.
  • Page 80 Turn the computer right side up with the front toward you. Open the computer as far as it will open. Disconnect the following cables from the system board: (1) Power button board ZIF connector and ribbon cable (2) Card reader board ZIF connector and ribbon cable (3) TouchPad button board ZIF connector and ribbon cable (4) Fingerprint reader module ZIF connector and ribbon cable Separate the rear edge of the top cover (1) from the base enclosure.

  • Page 81: Fingerprint Reader Module

    Fingerprint reader module Description Spare part number Fingerprint reader module (includes cable and double-sided adhesive) 758062-001 Before removing the fingerprint reader module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 82: Touchpad Button Board

    Remove the fingerprint reader module (3) and cable. Reverse this procedure to install the fingerprint reader module. TouchPad button board Description Spare part number TouchPad button board (includes TouchPad cable, TouchPad button board cable, and double- 758045-001 sided adhesive) Before removing the TouchPad button board, follow these steps: Turn off the computer.
  • Page 83 Remove the TouchPad button board: Turn the top cover upside down with the front toward you. Release the ZIF connector (1) to which the TouchPad cable is attached, and then disconnect the TouchPad cable (2) from the TouchPad board. Remove the two Phillips PM2.0×3.0 screws (2) that secure the TouchPad button board to the top cover.

  • Page 84: Card Reader Board

    Card reader board Description Spare part number Card reader board (includes cable and double-sided adhesive) 758043-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 85: Power Button Board

    Remove the card reader board (3) and cable. Reverse this procedure to install the card reader board. Power button board Description Spare part number Power button board (includes cable and double-sided adhesive) 758044-001 Before removing the power button board, follow these steps: Turn off the computer.

  • Page 86: Speakers

    Remove the power button board: Turn the top cover upside down with the front toward you. Detach the power button board cable (1) from the top cover. (The power button board cable is attached to the top cover with double-sided adhesive.) Remove the Philllips PM2.0×3.0 screw (2) that secures the power button board to the top cover.
  • Page 87 Optical drive (see Optical drive on page Keyboard (see Keyboard on page Top cover (see Top cover on page Remove the speakers: Disconnect the speaker cable (1) from the system board. Detach the speaker cable (2) from the system board. (The speaker cable is attached to the system board with tape.) Remove the speakers (3).

  • Page 88: Audio/Usb Board

    Audio/USB board Description Spare part number Audio/USB board (includes audio jack, USB port, and cable) 758046-001 Before removing the audio/USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 89: System Board

    Remove the audio/USB board (3) and cable. Reverse this procedure to install the audio/USB board. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with an AMD A8-6410 2.00-GHz (turbo boost up to 2.40-GHz) processor (1600-MHz 777342-601 FSB, 2.0-MB L2 cache, quad core, 15 W), an AMD Radeon R5 M240 graphics subsystem with up to 2.0-GB of dedicated video memory (256×16 DDR3@1- GHz, 4 pieces), and the Windows 8...
  • Page 90 Description Spare part number Equipped with an AMD A8-6410 2.00-GHz (turbo boost up to 2.40-GHz) processor (1600-MHz 777341-001 FSB, 2.0-MB L2 cache, quad core, 15 W), an AMD Radeon R5 M240 graphics subsystem with up to 1.0-GB of dedicated video memory (128×16 DDR3@1- GHz, 4 pieces), and a non-Windows 8 operating system Equipped with an AMD A8-6410 2.00-GHz (turbo boost up to 2.40-GHz) processor (1600-MHz 777340-601...
  • Page 91 Description Spare part number Equipped with an AMD A4-6210 1.80-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, quad 764690-601 core, 15 W), an AMD Radeon R5 M240 graphics subsystem with up to 2.0-GB of dedicated video memory (256×16 DDR3@1-GHz, 4 pieces), and the Windows 8 Professional operating system Equipped with an AMD A4-6210 1.80-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, quad 764690-501...
  • Page 92 Description Spare part number Equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), an AMD Radeon 758035-601 HD 8670M graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Professional operating system Equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), an AMD Radeon 758035-501 HD 8670M graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Standard operating system...
  • Page 93 Description Spare part number Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon 758038-601 HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8 Professional operating system Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon 758038-501 HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8 Standard operating system...
  • Page 94 Description Spare part number Equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), a graphics 758030-601 subsystem with UMA memory, and the Windows 8 Professional operating system Equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), a graphics 758030-501 subsystem with UMA memory, and the Windows 8 Standard operating system Equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), a graphics...
  • Page 95 Disconnect all external devices from the computer. Remove the Battery (see Battery on page 52), and then remove the following components: Service cover (see Service cover on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page Top cover (see...
  • Page 96 Release the ZIF connector (3) to which the audio/USB board cable is attached, and then disconnect the audio/USB board cable from the system board. Remove the fan cowling material (1) that forms a seal between the base enclosure and the fan. Remove the two Philllips PM2.0×5.5 screws (2) that secure the system board to the base enclosure.

  • Page 97: Heat Sink

    Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 746658-001 For use only on computer models equipped with a graphics subsystem with UMA memory...
  • Page 98 Speakers (see Speakers on page System board (see System board on page Remove the heat sink: Turn the system board upside down with the front toward you. Disconnect the fan cable (1) from the system board. Following the 1 through 6 sequence stamped into the heat sink, loosen the six Phillips captive screws (2) and (3) that secure the heat sink to the system board.
  • Page 99 A thermal pad is used on the graphics subsystem component (3) and the heat sink section (4) that ● services it. The heat sink and system board used on computer models equipped with a graphics subsystem with UMA memory will not have this component. Reverse this procedure to install the heat sink.

  • Page 100: Fan

    Description Spare part number Fan (includes cable) 746657-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 101: Rtc Battery

    Remove the fan (2). Reverse this procedure to install the fan. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 718440-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 102: Power Connector Cable

    Remove the RTC battery: Turn the system board upside down with the front toward you. Use a plastic flat-bladed tool (1) to release the RTC battery (2) from the socket on the system board. Reverse this procedure to install the RTC battery. When installing the RTC battery in the system board socket, make sure the “+”...
  • Page 103 Keyboard (see Keyboard on page Top cover (see Top cover on page Speakers (see Speakers on page System board (see System board on page Remove the power connector cable: Release the display panel cable (1) from the routing channel built into the base enclosure. Release the power connector cable (2) from the routing channel built into the base enclosure.

  • Page 104: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 105 Release the wireless antenna cables from the routing clips (2) and channel built into the base enclosure. Remove the three Phillips PM2.5×4.5 screws (1) that secure the display assembly left hinge to the base enclosure. Remove the four Phillips PM2.5×3.25 broad head screws (2) that secure the display assembly right hinge to the base enclosure.
  • Page 106 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two display bezel screw covers (1). Remove the two Phillips PM2.0×3.75 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 107 If it is necessary to replace the webcamera/microphone module: Detach the webcamera/microphone module (1) from the display enclosure. (The webcamera/microphone module is attached to the display enclosure with double- sided adhesive.) Disconnect the webcamera/microphone module cable (2) from the webcamera/ microphone module.
  • Page 108 If it is necessary to replace the display panel: Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
  • Page 109 Disconnect the display panel cable (3) from the display panel. Remove the display panel. The display panel is available using spare part number 761784-001. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the the display enclosure.
  • Page 110 Remove the display panel cable (2). The display panel cable is available using spare part numbers 758059-001 (for use only on computer models equipped with a webcamera) and 758058-001 (for use only on computer models not equipped with a webcamera). If it is necessary to replace the display hinges: Remove the four Phillips PM2.5×3.25 broad head screws (1) that secure the display hinges to the display enclosure.
  • Page 111 Remove the display hinges (2). The display hinges are included in the Display Hinge Kit, spare part number 758061-001. If it is necessary to replace the WLAN antenna cables and transceivers: Detach the WLAN antenna transceivers (1) from the display enclosure. (The WLAN antenna transceivers are attached to the display enclosure with double-sided adhesive.) Release the WLAN antenna cables from the clips (2) and routing channel built into the top edge and right side of the display enclosure.
  • Page 112 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 758060-001. Reverse this procedure to reassemble install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 113: Computer Setup (Bios)

    Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup. Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 114: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

  • Page 115: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 116: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support assistant, and then select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now.

  • Page 117: Using Multiboot

    To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device ● each time the computer is turned on or restarted. Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 118: Setting A New Boot Order In Computer Setup

    Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 119: Setting A Multiboot Express Prompt

    The computer will not start until you select a boot device and press enter. To allow the computer to start according to the current MultiBoot settings, wait for the allotted time ● to expire. Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 120: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 121: Windows 7 - Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    To close open dialog boxes and return to the main Computer Setup screen, press esc, and ● then follow the on-screen instructions. Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 122: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – key and the arrow keys to select File >...

  • Page 123: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 124: Downloading A Bios Update For Windows 7

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 125: Using Multiboot

    To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device ● each time the computer is turned on or restarted. Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 126: Setting A New Boot Order In Computer Setup

    Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 127: Setting A Multiboot Express Prompt

    The computer will not start until you select a boot device and press enter. To allow the computer to start according to the current MultiBoot settings, wait for the allotted time ● to expire. Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 128: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 129: Linux - Computer Setup (Bios) And Advanced System Diagnostics

    Linux – Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 130: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left ● corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...

  • Page 131: Updating The Bios

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 132: Using Advanced System Diagnostics

    Click your specific product from the models listed. Click the appropriate operating system. Go to the BIOS section and download the BIOS software package. Follow the installation instructions as provided with the downloaded BIOS software package. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 133: Specifications

    Specifications Metric U.S. Dimensions 38.40 cm Width 15.12 in 26.10 cm Depth 10.28 in Height 2.31 cm 0.91 in 2.30 kg Weight 5.07 lb Operating voltage and current 19.5 V dc @ 4.62 A– 90W 19.5 V dc @ 3.33 A – 65 W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.

  • Page 134: Backup And Recovery

    NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 135: Performing A System Recovery

    Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: Windows recovery tools: You can use Windows Backup and Restore to recover information you ● have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly.

  • Page 136: Using The Windows Recovery Tools

    NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Chapter 9 Backup and recovery...

  • Page 137: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type pc, and then select This PC. NOTE:...

  • Page 138: Using Windows Refresh Or Windows Reset

    HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 139: Windows 7

    ● NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 140: Creating Recovery Media With Hp Recovery Disc Creator

    DVD, you may need to plug in an external optical drive. HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 141: Performing A System Recovery

    When backing up to discs, use any of the following types of discs (purchased separately): CD-R, ● CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. NOTE: Your computer may not come equipped with an internal optical drive.

  • Page 142: Using The Windows Recovery Tools

    HP Recovery partition are not listed. For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page 134. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads. Select Startup Repair.

  • Page 143: Using F11 Recovery Tools

    All files you have created and any software installed on the computer are permanently removed. recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 144: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 145: Linux

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 146: Performing A System Recovery

    Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image, using an installed or an external DVD±RW optical drive.

  • Page 147: Remove Everything And Reinstall Sled

    Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system.

  • Page 148: 10 Statement Of Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 149 Press to accept or to reject. If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing when prompted. Select System Configuration, then AMT Options. Then select Un-configure AMT on next boot.

  • Page 150: Non-Volatile Memory Usage

    & updated when this memory battery the system BIOS and is available management). is updated. on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial 256 Bytes per...
  • Page 151 Code is and is available updated when on the HP the system BIOS website. is updated. Writing data to Configuration this ROM in an data and inappropriate settings are...
  • Page 152 Fingerprint 512 KBytes Stores By enrolling in Only a digitally reader flash fingerprint HP ProtectTools signed templates. Security application can Manager. make the call to write to the flash. Chapter 10 Statement of Volatility...

  • Page 153: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to default settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 154: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 155 Country/region Accredited agency Applicable note number France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 156: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 12 Recycling...

  • Page 157: Index

    Index caps lock light 15 removal 98 AC adapter light 17 card reader board spare part number 31, 43, 99 AC adapter, spare part numbers removal 74 display panel cable 34, 37 spare part number 22, 42, 74 removal 99 antenna carrying case, spare part spare part numbers 32, 42,...
  • Page 158 keyboard graphics, product description 3 product description 7 network jack 17 grounding guidelines 48 removal 64 guidelines spare part numbers 22, 38, operating system, product equipment 50 39, 64 description 9 grounding 48 keys optical drive packaging 49 esc 13 location 18 transporting 49 fn 13...
  • Page 159 power requirements, product service cover description 8 illustrated 32 webcam/microphone module processor, product description 1 location 19 spare part numbers 31, 37, product description removal 53 audio 6 spare part number 53 webcamera 11 chipset 2 serviceability, product description webcamera light 11 display panel 2 webcamera/microphone module Ethernet 6...

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