HP 340 G3 Maintenance And Service Manual
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HP 340 G3 Maintenance And Service Manual

HP 340 G3 Maintenance And Service Manual

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HP 340 G3 Notebook
HP 346 G3 Notebook
HP 348 G3 Notebook
Maintenance and Service Guide

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Summary of Contents for HP 340 G3

  • Page 1 HP 340 G3 Notebook HP 346 G3 Notebook HP 348 G3 Notebook Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................5 Display ..................................5 Right ..................................6 Left ..................................7 Top ..................................9 TouchPad ............................. 9 Lights ..............................10 Button and fingerprint reader ......................11 Bottom ................................. 12 Labels ...................................
  • Page 6 6 Removal and replacement procedures for Authorized Service Provider parts ........... 29 Component replacement procedures ........................29 Display assembly sub components ....................30 Bottom cover ............................. 34 Hard drive ............................36 Solid-state drive (M.2) ........................38 WLAN module ............................ 39 Memory module ..........................
  • Page 7 Changing the computer boot order ................79 Removing the HP Recovery partition (select products only) ......... 79 11 Using HP PC Hardware Diagnostics (UEFI) ..................... 81 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............81 12 Specifications ............................83 Computer specifications ............................83 35.6-cm (14.0-in) display specifications ......................
  • Page 8 14 Power cord set requirements ........................95 Requirements for all countries ..........................95 Requirements for specific countries and regions ....................96 15 Recycling ..............................99 Index ................................101 viii...

  • Page 9: Product Description

    Product description De-featured Full featured Category Description Discrete UMA Discrete UMA Discrete Product name HP 340 G3 Notebook PC √ √ HP Notebook HP 346 G3 Notebook PC √ √ HP 348 G3 Notebook PC √ √ Processors 6th generation Intel® Core™ processor √...
  • Page 10 De-featured Full featured Category Description Discrete UMA Discrete UMA Discrete AMD Radeon™ R5 M330 (Exo PRO) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs, 1GHz) Panel 35.6-cm (14.0-in), LED backlight, slim, eDP, antiglare, √...
  • Page 11 NGFF 2230 MOW (Most of World) Support for the following WLAN formats: √ √ ● Intel Dual Band Wireless-AC 7265NV 802.11 a/c 2×2 WiFi + Bluetooth External HP Multi-Format Digital Media Reader √ √ √ √ √ √ media card...
  • Page 12 De-featured Full featured Category Description Discrete UMA Discrete UMA Discrete Keyboard/ Full-size "island style" keyboard √ √ √ √ √ √ TouchPad Spill resistant No numeric keypad TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-zoom enabled Taps enabled by default Power 65-W Smart AC adapter - EM √...

  • Page 13: External Component Identification

    Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides. To access this guide in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation. Display...

  • Page 14: Right

    Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.

  • Page 15: Left

    Left Component Description Power connector Connects an AC adapter. Battery light When AC power is connected: ● White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging. When AC power is disconnected (battery not charging): ●...
  • Page 16 Select My PC, select the Specifications tab, and then select User Guides. To access this guide in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 17: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 18: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. Chapter 2 External component identification...

  • Page 19: Button And Fingerprint Reader

    Button and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ●...

  • Page 20: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery release latch Releases the battery. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 21: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...
  • Page 22 Chapter 2 External component identification...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 24 Top cover/keyboard (includes touchpad) For use in models in the United States 850901-001 For use in HP Notebook 348 models G3 (full featured) in the United States 851536-001 For use in HP Notebook 340 models G3 (defeatured) in the United States...
  • Page 25 (11) USB board (includes cable) For use in HP 346 G3 models 813515-001 For use in HP 340 G3 and HP 348 G3 models 854104-001 Heat sink assembly (includes replacement thermal materials): (12) For use in models with UMA graphics memory...

  • Page 26: Plastics Kit

    Item Component Spare part number For use in HP Notebook 348 models (full featured) 845185-001 For use in HP Notebook 340 models (defeatured) 851535-001 (22) Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel) 818147-001 Plastics Kit Item Component Spare part number...

  • Page 27: Display Assembly Subcomponents

    Item Component Spare part number Display bezel For use in HP 340 G3 Notebook models with a webcam 845186-001 For use in HP 340 G3 Notebook models without a webcam 854119-001 For use in HP 346 G3 Notebook models with a webcam...

  • Page 28: Mass Storage Devices

    Display enclosure (includes wireless antennas) Includes two embedded antennas 845184-001 For use in HP 348 G3 Notebook models (full featured) 854102-001 For use in HP 340 G3 Notebook models (defeatured) 854103-001 Mass storage devices Component Spare part number Optical drive (DVD+/-RW Double-Layer SuperMulti;...

  • Page 29: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 30: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 31: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 32 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 33: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 34: Battery

    Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001 4-cell, 40-Whr, 3.0-Ah Li-ion battery 844197-850 6-cell, 47-Whr, 2.2-Ah Li-ion battery 844198-850 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Optical Drive

    Optical drive NOTE: Optical drive spare part kits include bracket and bezel. Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive 818147-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 37: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 38: Display Assembly Sub Components

    845192-001 FHD, UWVA display 845194-001 Display bezel For use in HP 340 G3 Notebook models with a webcam 845186-001 For use in HP 340 G3 Notebook models without a webcam 854119-001 For use in HP 346 G3 Notebook models with a webcam...
  • Page 39 Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) until the bezel disengages from the display enclosure. Remove the display bezel (4). To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (1) enough to disconnect the cable.
  • Page 40 Disconnect the cable (2) from the module. To remove the display panel: Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure. Rotate the display panel off the display enclosure (1) to gain access to the display cable connection on the back of the panel.
  • Page 41 On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). Reverse this procedure to install the display assembly subcomponents. Component replacement procedures...

  • Page 42: Bottom Cover

    Description Spare part number Bottom cover for use in HP Notebook 346 G3 models 813499-001 Bottom cover for use in HP Notebook 348 G3 models (full featured) 845185-001 Bottom cover for use in HP Notebook 340 G3 models (defeatured) 851535-001 Before removing the bottom cover, follow these steps: Shut down the computer.
  • Page 43 Lift the optical drive side of the cover up, and then remove the bottom cover (2). Reverse this procedure to install the bottom cover. Component replacement procedures...

  • Page 44: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description Spare part number 1-TB, 7200-rpm, 9.5 mm 766644-001 500-GB, 7200-rpm, 7 mm 703267-001 500-GB, 5400-rpm, hybrid, 7-mm 732000-001 Hard Drive Hardware Kit (includes bracket and cable) 813510-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 45 Flex the sides of the bracket (2), and then remove the bracket from the hard drive (3). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 46: Solid-State Drive (M.2)

    Solid-state drive (M.2) Description Spare part number Solid-state drive, M.2, 256 GB 845195-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 47: Wlan Module

    WLAN module Description Spare part number Intel 7265 Dual Band Wireless-AC 802.11ac Dual Band 2x2 NGFF Wi-Fi 7265NGW abgn+ac Adapter 793840-005 Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230 797884-005 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
  • Page 48 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 49: Memory Module

    Memory module Description Spare part number 8-GB (DDR4-2133) 820570-001 4 GB (DDR3L-1600) 691740-001 4 GB (DDR4-2133) 820569-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Rtc Battery

    RTC battery Description Spare part number RTC battery 718440-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 51: Usb Board

    Spare part number USB board (includes cable) for use in HP 346 G3 models 813515-001 USB board (includes cable) for use in HP 340 G3 and HP 348 G3 models 854104-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 52: Speakers

    Speakers Description Spare part number Speakers (left and right; includes tape) 813524-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 53: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 813516-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 55: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board 845890-001 Before removing the fingerprint reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 56: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with discrete graphics memory 813508-001 Heat sink for use in models with UMA graphics memory 813507-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the...
  • Page 57 ● UMA graphics Thermal material locations: ● Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). Component replacement procedures...
  • Page 58 ● UMA graphics Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Fan

    Description Spare part number 813506-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 60 Remove the fan from the computer (5). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: System Board

    Intel Celeron 3855U processor (defeatured models) 855542-xx1 ● Intel Celeron 3215U processor 845202-xx1 For use in HP Notebook PC models with 2 GB of discrete graphics memory ● Intel Core i7-6500U processor (full featured models) 845201-xx1 ● Intel Core i7-6500U processor (defeatured models)
  • Page 62 Remove the battery (see Battery on page 26). Remove the optical drive (see Optical drive on page 27), if installed. Remove the bottom cover (see Bottom cover on page 34). Remove the hard drive (see Hard drive on page 36). NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:...
  • Page 63 Position the computer upright, and then disconnect the following cables from the system board: (1): Keyboard cable (2): Power button board cable (3): Power connector cable (4): USB board cable (5): Antennas from WLAN module (6): Touchpad button board cable (7): Fingerprint reader cable (8): Speaker cable Remove the Phillips PM2.0×3.0 screw (1) that secures the system board to the computer.
  • Page 64 Lift the system board out of the computer (3). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket) 813517-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Display Assembly

    Spare part number Display cable 845189-001 Display enclosure (includes wireless antennas) Includes two embedded antennas 845184-001 For use in HP 348 G3 Notebook models (full featured) 854102-001 For use in HP 340 G3 Notebook models (defeatured) 854103-001 Hinges (left and right) 813511-001 Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 67 Lift the display from the computer (4). If it is necessary to replace any of the display assembly subcomponents: To remove the display bezel: Remove the two screw covers (1) and two Phillips PM2.5×4.0 screws (2) that secure the display bezel to the enclosure.
  • Page 68 Remove the display bezel (4). NOTE: The following image shows the display panel connected to the computer. It will not be connected in this procedure. To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (1) enough to disconnect the cable.
  • Page 69 NOTE: The following image shows the display panel connected to the computer. It will not be connected in this procedure. Rotate the display panel off the display enclosure (1) to gain access to the display cable connection on the back of the panel. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3).
  • Page 70 Remove the tape that secures the hinges to the display enclosure (1). Remove the two Phillips PM2.0×3.0 screws (2) from the top half of the left and right hinges. Remove the six Phillips PM2.0×3.0 screws (3) from the bottom of the hinges. Remove the top hinge (4) and the left and right hinges (5).
  • Page 71 To remove the display/webcam cable, remove the cable from the clips built into the display enclosure, and then remove the cable from the display enclosure. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.

  • Page 72: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 813505-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 73: Using Setup Utility (Bios) In Windows 7

    Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 74 Select Start, type hp support assistant, and then select the HP Support Assistant program. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. At the download area, follow these steps: Identify the BIOS update that is later than the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier.

  • Page 75: Using Setup Utility (Bios) In Windows 10

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 76: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 77: Backup And Recovery In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 78: Creating System Restore Points

    To recover, see Recovering the original system using HP Recovery Manager on page Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A restore point contains information such as registry settings that Windows uses. Restoring to a previous restore point allows you to reverse changes that have been made to the system since the restore point was created.

  • Page 79: What You Need To Know

    To create a screen shot: Display the screen you want to save. Copy the screen image: To copy only the active window, press alt+prt To copy the entire screen, press Open a word-processing document or graphics editing program, and then select Edit > Paste. The screen image is added to the document.

  • Page 80: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 81: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. The Minimized Image Recovery option is recommended for advanced users only. All hardware-related ● drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 82 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Chapter 9 Backup and recovery in Windows 7...

  • Page 83: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 84: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 85: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 86: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 87: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 88 Chapter 10 Backing up, restoring, and recovering in Windows 10...

  • Page 89: Using Hp Pc Hardware Diagnostics (Uefi)

    11 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 90 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 91: 12 Specifications

    12 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 244 mm 9.61 in Width 345 mm 13.58 in Height 25.3 mm 1.00 in Weight (with 3 cell battery) 1910 g 4.21 lb Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A –...

  • Page 92: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Brightness 220 nits (non-touch) Non-touch 200 nits (touch) Touch on Panel (TOP) Resolution 1366 × 768 Viewing angle Backlight WLED Graphics adapter...

  • Page 93: Hard Drive Specifications

    Hard drive specifications 1-TB* 500-GB* Dimensions Height 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 107.0 g 92.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security...

  • Page 94: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 95: 13 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 96 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 97 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
  • Page 98 NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Turn on or restart the computer, and then press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

  • Page 99: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 100 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 13 Statement of memory volatility...

  • Page 101: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 102: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 103: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 104: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 105 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
  • Page 106 Chapter 14 Power cord set requirements...

  • Page 107: 15 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 108 100 Chapter 15 Recycling...

  • Page 109: Index

    19 chipset, product description 1 Ethernet, product description 3 removing 32, 60, 61 components external media cards 3 HP PC Hardware Diagnostics (UEFI) bottom 12 external monitor port 7 using 81 display 5 HP Recovery Manager 72 left side 7...
  • Page 110 72 webcam 5 power button board recovery 72 illustrated 16 discs 76, 78 removing 45 HP Recovery Manager 72, 77 mass storage devices power button, identifying 11 media 78 precautions 22 power connector cable starting 78...
  • Page 111 USB flash drive 78 specifications webcam/microphone cable using HP Recovery media 76 computer 83 illustrated 20 recovery discs 69 display 84 removing 32, 60, 61 recovery media 69 DVD±RW SuperMulti DL Drive 86 webcam/microphone module creating 75 hard drive 85...
  • Page 112 104 Index...

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