Symbol MC9000-G Product Reference Manual page 342

11-6 MC9000-G with Windows
Table 11-1. Troubleshooting the Mobile Computer (Continued)
Problem
The mobile computer does not
accept scan input.
®
Mobile 2003 Software for Pocket PCs PRG
Cause
Scanning application is not
loaded.
Unreadable bar code.
Distance between exit
window and bar code is
incorrect.
Mobile computer is not
programmed for the bar code.
Mobile computer is not
programmed to generate a
beep.
Battery is low.
Solution
Verify that the unit is loaded with a scanning
application. See the System Administrator.
Ensure the symbol is not defaced.
Ensure mobile computer is within proper scanning
range.
Ensure the mobile computer is programmed to accept
the type of bar code being scanned.
If a beep on a good decode is expected and a beep is
not heard, check that the application is set to
generate a beep on good decode.
If the scanner stops emitting a laser beam when the
trigger is pressed, check the battery level. When the
battery is low, the scanner shuts off before the mobile
computer low battery condition notification.
Note: If the scanner is still not reading symbols,
contact the distributor or Symbol Technologies.