Troubleshooting - Outback GTFX2012E Installation Manual

How to Arrange for Warranty Service
During the warranty period beginning on the invoice date, OutBack Power Systems will repair or replace
products covered under this limited warranty that are returned to OutBack Power Systems' facility or to an
OutBack Power Systems authorized repair facility, or that are repaired on site by an OutBack Power Systems
authorized repair person.
For full Warranty description, see previous page.
Contacting OutBack
To request warranty service, the customer must contact OutBack Technical Support at +1.360.618.4363,
or support@outbackpower.com. To ensure warranty coverage, this contact must be within the effective
warranty period. If service is required, the OutBack Technical Support representative will issue a Return Material
Authorization (RMA) number.

Troubleshooting

In the event of a Product failure, the customer will need to work with an OutBack Technical Support
representative to perform the necessary troubleshooting. This is a required step before a return can be
performed. Internal troubleshooting requires a qualified technician to be present at the site of the Product,
with a quality voltmeter that measures both DC and AC. The OutBack representative will request voltmeter
readings, Product error messages, and other information. The vast majority of problems can be resolved on-site.
If the customer does not provide these readings (or cannot visit the site), and the Product is found to have no
problems upon return, OutBack may choose to charge additional labor and handling fees up to $180.00 USD.
Return Material Authorization (RMA)
A request for an RMA number requires all of the following information:
1. Product model and serial number;
2. Proof-of-purchase in the form of a copy of the original Product purchase invoice or receipt confirming the
Product model number and serial number;
3. Description of the problem; and
4. Shipping address for the repaired or replacement equipment.
Upon receiving this information, the OutBack representative can issue an RMA number.
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