HP StorageWorks Modular Smart Array 500 Overview page 9

QuickSpecs
HP Care Pack Service and Support
Software Product Services Software Product Services Software Product Services Software Product Services
Hardware Product Services Hardware Product Services Hardware Product Services Hardware Product Services
Warranty Upgrade Warranty Upgrade Warranty Upgrade Warranty Upgrade
Options Options Options Options
HP Care Pack Description 9x5, 4-Hour Response, On-Site Coverage, 3 years HP Care Pack Description
HP Care Pack Description HP Care Pack Description
Stand-alone telephone support
Rights to new license version
Media and documentation updates
Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
RAID setup and performance consulting via statement of work
For additional hardware installation and maintenance information, please refer to the URLs listed below:
English: English: English: English: http://www.compaq.ca/English/service/cusserv/carepaq/carepaq.htm
French: French: French: French: http://www.compaq.ca/Francais/service/ccs/carepaqf/carepaqf.htm
Response – Upgrade on-site response from next business day to same day 4-hours
Coverage – Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
Duration – Three-year, on-site Limited Warranty for Modular Smart Array 500, expandable to five years
HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of
coverage.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but the commencement
date will be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be
required.
HP Care Pack services are prepaid.
For additional HP Care Pack (hardware & software) information, as well as orderable part numbers, please refer to the URL
listed below:
English: English: English: English: http://www.compaq.ca/English/productinfo/storage/storageworks.htm
French: French: French: French: http://www.compaq.ca/Francais/Produits/stockage/Storageworksf.htm
24x7, 4-Hour Response, On-Site Coverage, 3 years
Hardware Installation (on site)
DA - 11050
HP StorageWorks Modular Smart Array 500 HP StorageWorks Modular Smart Array 500 HP StorageWorks Modular Smart Array 500 HP StorageWorks Modular Smart Array 500
Canada — Version 13 — July 19, 2004
FP-FC4HR-36
FP-FC724-36
FP-FCINS-IN
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