Support Services - HP Integrity BL890c i2 Quickspecs

QuickSpecs
HP Integrity BL890c i2 Server Blade

Support Services

HP Technology Services for Integrity Servers
HP Technology Services delivers confidence, reduces risk and helps customers realize agility and stability. Connect to HP to help
prevent problems and solve issues faster. Our support technology lets you to tap into the knowledge of millions of devices and
thousands of experts to stay informed and in control, anywhere, any time.
Protect your business beyond warranty with HP Care Pack Services
HP Care Pack Services enable you to order the right service level, length of coverage and response time as you purchase your new
server, giving you full entitlement for the term you select.
Recommended HP Care Pack Services for optimal satisfaction Integrity Servers:
Optimized Care
HP Proactive Care Advanced - 24x7 coverage, three year Care Pack Service
Achieve a higher return on your product investment with the personal attention from a locally assigned Account Support Manager
who delivers recommendations designed to improve availability and performance. Leverage your system's ability to connect to
HP for automated problem detection and rapid critical event management to increase stability and reduce unplanned downtime.
This recommendation provides 24x7 coverage with four-hour response for hardware and two-hour callback for supported
software. Collaborative call management comes with Proactive Care Advanced or you may choose full support from HP where we
own all cases through to resolution. HP is a leading provider of support services for most operating systems used on HP
BladeSystem with long, successful partnerships with vendors such as Microsoft, Red Hat, VMware, SUSE and others. Purchasing
software support from HP simplifies troubleshooting and shortens time to resolution with one call for hardware or software
questions.
http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA5-3259ENW&cc=us&lc=en
Basic Care
HP Proactive Care with 24x7 coverage, three year Care Pack Service
HP Proactive Care helps prevent problems and stabilize IT by utilizing secure, real-time, predictive analytics and proactive
consultations when your products are connected to HP. This Care Pack Service combines three years' proactive reporting and
advice with our 24x7 coverage and enhanced escalation management, four hour hardware response time and two hour call back
for software questions on leading industry standard software running on your HP ProLiant server.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf
Related Services
HP Datacenter Care service
HP Datacenter Care helps you improve IT stability and security, increase the value of IT, and enable agility and innovation. It is a
structured framework of repeatable, tested, and globally available services "building blocks." You can deploy, operate, and evolve
your datacenter wherever you are on your IT journey. With HP Datacenter Care, you benefit from a personalized relationship with
HP via a single point of accountability for HP and others' products. For more information, visit
www.hp.com/services/datacentercare
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking options to assist you in
bringing your new hardware into operation in a timely and professional manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
Factory Express for Servers and storage
HP Factory Express offers configuration, customization, integration and deployment services for HP servers and storage products.
Customers can choose how their factory solutions are built, tested, integrated, shipped and deployed. For more information on
Factory Express services for your specific server model please contact your sales representative or go to:
http://www.hp.com/go/factory-express.
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