Quick Problem-Solving Tips - Hisense H3C Series User Manual

When you experience an issue with your TV, turn it off and on again. If this does not resolve the problem, then refer to the tips below.
If the problem is still not resolved, then contact us.
ISSUES
There is no sound or picture from
the TV
I have connected an external
source to my TV and do not see a
picture and/or hear any sound
When I turn on my TV, there is a
delay for a few seconds before the
picture appears. Is this normal?
The picture is normal but there is
no sound
Sound but no picture or black and
white picture
The sound and/or picture is
distorted or appears wavy
The sound and picture is blurry or
cuts out
A horizontal or vertical stripe
appears on the picture and/or the
picture is shaking
The plastic cabinet makes a
"clicking" type of sound
The remote control does not work
NOTE
For usage in Mexico , operation of this equipment is subject to the following two conditions : 1 ) it is possible that this
device doesn't cause any detrimental interference and 2 ) this device must take any kind of interference, including that
which may cause its malfunctioning.

Quick Problem-Solving Tips

POSSIBLE SOLUTIONS
• Check to see if the power cord is plugged into a power outlet.
• Press the Power button on the remote control to activate the unit from 'Standby' mode.
• Check to see if the LED light is on or not. If it is, then the TV is receiving power.
• Check for the correct output connection on the external source and for the correct input connection on the
TV.
• Make sure you have made the correct selection for the input mode for the incoming signal.
• Yes, this is normal. The TV is initializing and searching for previous setting information.
• Check the volume settings.
• Check if 'Mute' mode is set to On.
• If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds.
• Check that the Color is set to 50 or higher.
• Try different TV channels.
• An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it farther
away from the TV.
• Insert the power plug of the TV set into another power outlet.
• If using an external antenna, check the direction, position and connection of the antenna.
•
• Check to see if there is an appliance or electric tool nearby that is causing interference.
• The 'click' sound can occur when the temperature of the television changes. This change causes the
television cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.
•
• Change the batteries in the remote control.
• Check if the batteries are correctly installed.
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