Canon MX390 series Online Manual page 90

When Change the paper A4/LTR/LGL Plain paper is displayed on the LCD, the paper settings
are incorrect.
In FAX paper settings, set Page size to A4, Letter, LTR, or Legal. Set Media type to Plain
paper.
* Some of page sizes are not available depending on the country or region of purchase.
Errors When You Send a Fax
If an error occurs when you send a fax, the error number is printed on ERROR TX REPORT (there are
some errors for which the cause is also printed).
The causes corresponding to the error numbers are as follows.
No.
Document is jammed in
#001
the ADF.
#003 Document is too long.
#005 No answer.
#012 Try again.
#017 No tone is detected.
#018 Line was busy.
#022 Number is deleted.
#037 Memory is full.
Transmission has been
#059 canceled due to a fax
information mismatch.
Try again in black & white
#085
transmission.
The Stop button was
#099 pressed during
transmission.
The fax could not be sent
#412
from the computer.
Cause
The document is jammed in the ADF.
When the error is cleared, redo the operation.
You attempted to send a document longer than 15.75 inches /
400 mm.
You cannot send a document longer than 15.75 inches / 400
mm from the ADF.
"#003" is also printed if it takes time to send a page. Divide the
document or set the image quality (Fax resolution) to a lower
setting, then resend it.
The recipient's fax machine does not respond.
Contact the recipient and have the recipient check that the
telephone line is connected correctly.
There is no paper in the recipient's fax machine.
Contact the recipient and have the recipient load paper.
The machine could not detect the dial tone.
Dial tone detect in Adv. FAX settings under Fax settings is
set to ON. Set to OFF.
Adv. FAX settings
The fax/telephone number you dialed is busy.
Try dialing again after waiting for a moment.
The fax/telephone number registered to the memory dial is
incorrect.
Check the recipient's fax/telephone number, correct the fax/
telephone number registered to the memory dial code, then
send the document again.
Changing Registered Information
The machine could not send a fax because its memory is full.
Delete contents in memory, then send a fax again.
Document Stored in Machine's Memory
Transmission has been canceled because the machine could
not detect the recipient's fax machine information or the
information did not match the dialed number. This message is
displayed when Check RX FAX info in Security control
under Fax settings is set to ON.
For details, see
(Checking the Recipient's
The recipient's fax machine is not color-compatible.
Resend the document in black & white.
The Stop button was pressed to cancel transmission of the
document. Resend it if necessary.
The fax could not be sent from the computer (Windows only).
Ensure that the machine is connected with the computer
correctly and redo operation.
Action
Sending Faxes after Checking Information
Information).