If An Error Occurs - Canon MG3500 series Online Manual

If an Error Occurs

When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, the Alarm lamp flashes orange and a Support Code (error number) is displayed on
the computer screen. For some errors, the ON lamp and the Alarm lamp flashes alternately. Check the
status of the lamps and the message, then take the appropriate action to resolve the error.
Support Code Corresponding to the Number of Flashes of the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashes
2 flashes The machine is out of paper, or paper does not feed.
The paper size in the print settings and the size of the loaded paper do
not match.
3 flashes The paper output tray is closed.
Paper is jammed in the paper output slot.
Paper is jammed inside the machine at the transport unit.
Paper is jammed when performing automatic duplex printing.
4 flashes The FINE cartridge is not installed properly.
5 flashes The FINE cartridge is not installed.
Appropriate FINE cartridge is not installed.
6 flashes The paper output cover is open.
7 flashes The FINE cartridge is not installed in the correct position.
8 flashes The ink absorber is almost full.
9 flashes The protective material for the FINE Cartridge holder or the tape may
remain attached to the holder.
Cause
80
Support Code
1003
2100, 2101
1250
1300
1303
1304
1687
1401
1403, 1485
1202
1486, 1487
1702, 1703, 1704,
1705, 1712, 1713,
1714, 1715
1890