Canon MG3500 series Online Manual page 95

1304
Cause
Paper is jammed when performing automatic duplex printing.
Action
If the paper is jammed when performing automatic duplex printing, remove the paper following the
procedure below.
Note
• If you need to turn off the machine to remove jammed paper during printing, press the Stop button to
cancel print jobs before turning off the machine.
1. Pull the paper out slowly from the paper output slot.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Important
• Do not pull the paper out from the front tray even though you can see the jammed paper at the
front tray. Pulling the paper out forcibly from the front tray may damage the machine.
2. Reload the paper, and press the machine's Black or Color button.
If you were not able to remove the paper out in step 1:
Follow the procedure below to remove the paper from the transport unit.
3. Turn the machine off, then unplug the power cord.
4. Stand the machine with the right side facing down.
Important
• When you stand the machine, confirm that the document cover is closed.
• Stand the machine on a wide and flat surface such as a desk.
• When you stand the machine, hold it securely and be careful not to hit it on a hard object.
5. If the protective material for the transport unit remains attached, remove it.
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