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Lexmark W840 User Manual

Lexmark W840 User Manual

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W840
User's Guide
www.lexmark.com
March 2005
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
© 2005 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550
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  • Page 1 W840 User’s Guide www.lexmark.com March 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550...
  • Page 2 • This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

  • Page 3: Table Of Contents

    Contents Chapter 1: Learning about the printer ................6 Printer overview ............................... 6 Understanding the printer operator panel ......................9 Chapter 2: Installing drivers for local printing ............... 11 Windows ................................ 11 Macintosh ..............................15 UNIX/Linux ..............................16 Chapter 3: Installing drivers for network printing ............17 Printing a network setup page ........................
  • Page 4 Determining the status of supplies ......................... 70 Photoconductor kit end-of-life ........................71 Conserving supplies ............................71 Ordering supplies ............................71 Recycling Lexmark products .......................... 72 Chapter 8: Clearing jams ....................73 Identifying jams .............................. 73 Access doors and trays ..........................74 Understanding jam messages ........................
  • Page 5 Contents Notices ..........................112 Index ..........................117 Downloaded From ManualsPrinter.com Manuals...

  • Page 6: Chapter 1: Learning About The Printer

    Learning about the printer Conventions used in this book Note: A note identifies something that could help you. CAUTION: A caution identifies something that could cause you harm. Warning: A warning identifies something that could damage your product hardware or software. Printer overview CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or...
  • Page 7 Learning about the printer Configured model The following illustration shows a fully configured printer. Items denoted with an asterisk (*) are options. Bridge unit assembly* (used in conjunction with finisher) Exit 2* (used in conjunction with duplex unit and finisher) Duplex unit* Finisher* Multipurpose feeder...
  • Page 8 Learning about the printer A number of menus are available to make it easy for you to change printer settings. The diagram shows the menu index on the operator panel and the menus and items available under each menu. For more information about menus and menu items, see the Menus and Messages book on the publications CD.

  • Page 9: Understanding The Printer Operator Panel

    Learning about the printer Understanding the printer operator panel The operator panel consists of these items: • A 4-line, back-lit, gray-scale display that can show both graphics and text • Eight buttons: Back, Menu, Stop, Select ( , and • Indicator light •...
  • Page 10 Learning about the printer Button or operator panel item Function Indicator light A two-toned LED is used on the operator panel, one color being green and the other being red. The lights indicate whether the printer power is on, the printer is busy, idle, processing a job, or requires operator intervention.

  • Page 11: Chapter 2: Installing Drivers For Local Printing

    Use the drivers CD that shipped with the printer to install the custom printer driver and obtain enhanced printer features and functionality. Drivers are also available in downloadable software packages on the Lexmark Web site at www.lexmark.com. Using Windows Server 2003, Windows 2000, Windows XP, Windows 98 SE, Windows Me, or Windows NT Note: Install the printer software before connecting the USB cable.

  • Page 12: Windows Nt

    Installing drivers for local printing Click Install Printer and Software. Note: Some Windows operating systems require that the user has administrative access to install printer drivers on the computer. Click Agree to accept the license agreement. Select Suggested, and click Next. The Suggested option is the default installation for local and network-attached setup.

  • Page 13: Serial Printing

    Installing drivers for local printing Serial printing With serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is the preferred option when there is a great deal of distance between the printer and computer, or when a parallel interface is not available.
  • Page 14 Installing drivers for local printing Click Install Printer and Software. Click Agree to accept the Printer Software License Agreement. Select Custom, and click Next. Select Components, and click Next. Select Local, and click Next. Select the printer from the list, and click Add Printer. Expand the printer item listed below Selected Components.

  • Page 15: Macintosh

    Open Finder, click Applications, and click Utilities. Double-click Print Center or Printer Setup Utility. Note: A PPD for the printer is also available in a downloadable software package on the Lexmark Web site at www.lexmark.com. Do one of the following: •...

  • Page 16: Unix/Linux

    Local printing is supported on many UNIX and Linux platforms, such as Sun Solaris and Red Hat. The Sun Solaris and Linux packages are available on the drivers CD and on the Lexmark Web site at www.lexmark.com. The UNIX/Linux User’s Guide in each package gives detailed instructions for installing and using Lexmark printers in UNIX and Linux environments.

  • Page 17: Chapter 3: Installing Drivers For Network Printing

    Installing drivers for network printing Printing a network setup page If the printer is attached to a network, print a network setup page on the printer to verify the network connection. This page also provides important information that helps in configuring for network printing. Make sure the printer is on.

  • Page 18: Verifying The Ip Settings

    • Lexmark custom printer driver System drivers are built into Windows operating systems. Custom drivers are available on the drivers CD. Updated system and custom drivers are available on the Lexmark Web site at www.lexmark.com. Supported network printer ports •...
  • Page 19 If the printer port is not listed: Click Add Port. Select Lexmark Enhanced TCP/IP Port, and enter the information to create the port. Enter a port name. This can be any name to associate with the printer, such as Color1-lab4. After the port is created, this name appears in the list of available ports.
  • Page 20 Installing drivers for network printing Shared printing using Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003 Note: Install the printer software before connnecting the USB cable. After connecting the printer to a Windows NT 4.0, Windows 2000, Server Windows XP, or Windows Server 2003 computer (which will act as a server), Printer...
  • Page 21 Installing drivers for network printing Install the printer driver (or subset) on network clients Using the point and print method Note: This method is usually the best use of system resources. The server handles driver modifications and the print job processing. This lets network clients return to applications much faster. With this method, a subset of driver information is copied from the server to the client computer.

  • Page 22: Macintosh

    Installing drivers for network printing Macintosh Note: A PostScript Printer Description (PPD) file provides detailed information about the capabilities of a printer to UNIX or Macintosh computers. To print to a network printer, each Macintosh user must install a custom PostScript Printer Description (PPD) file, and either create a desktop printer on the computer (Mac OS 9.x) or create a print queue in Print Center (Mac OS X).

  • Page 23: Using Ip Printing

    On the Easy Install screen, click Install. All the necessary files are installed on the computer. Click Close when installation is complete. Note: A PPD for the printer is also available in a downloadable software package on the Lexmark Web site at www.lexmark.com.

  • Page 24: Unix/Linux

    Step 1: Install a custom PPD file. UNIX/Linux The printer supports many UNIX and Linux platforms, such as Sun Solaris and Red Hat. Visit the Lexmark Web site at www.lexmark.com for a complete list of supported UNIX and Linux platforms.

  • Page 25: Chapter 4: Installing Options

    Installing options CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord before continuing. You can customize the printer memory capacity and connectivity by adding optional cards. The instructions in this section help you install any of the following options: •...

  • Page 26: Accessing The Printer System Board

    Installing options Accessing the printer system board You must access the printer system board to install printer memory, flash memory, a hard disk, or an option card. CAUTION: Turn the printer off, and unplug the power cord before continuing. Loosen the screws on the access panel located on the back side of the printer. Remove the panel from the printer, and set it aside.
  • Page 27 Installing options Use the illustration to locate the connector for the option you want to install. Hard disk connector Flash memory or firmware card connectors Option card connector Printer memory card connector Accessing the printer system board Downloaded From ManualsPrinter.com Manuals...

  • Page 28: Installing A Printer Memory Card

    Installing a printer memory card Complete the following instructions to install a printer memory card. Note: Memory cards designed for other Lexmark printers may not work with your printer. Remove the system board access panel. (See Accessing the printer system board.) Push open the latches on both ends of the memory card connector.

  • Page 29: Installing A Flash Memory Or Firmware Card

    Installing options Installing a flash memory or firmware card Note: Flash memory and firmware cards designed for other Lexmark printers may not work with your printer. Remove the system board access panel. (See Accessing the printer system board.) Unpack the flash memory or firmware card.

  • Page 30: Installing An Option Card

    Installing options Installing an option card Warning: Option cards are easily damaged by static electricity. Touch something metal such as the printer frame before you touch a memory card. Note: You need a small Phillips screwdriver to attach the option card to the system board. Remove the system board access panel.
  • Page 31 Installing options Align the connection points on the card with the connector on the system board, and push the card firmly into the system board connector. Insert the screws saved from the cover plate (or the extra screws shipped with the card). Tighten the screws to secure the card.

  • Page 32: Installing A Hard Disk

    Installing options Installing a hard disk Note: You need a small Phillips screwdriver to attach the hard disk to the mounting plate. Remove the system board access panel. (See Accessing the printer system board.) Remove the mounting plate, hard disk, ribbon cable, and attachment screws from the package. Align the ribbon cable connector with the connector pins on the hard disk.
  • Page 33 Installing options Press the ribbon cable connector into the connector on the system board. Press the three posts on the mounting plate into the holes on the system board. The hard disk snaps into place. Installing a hard disk Downloaded From ManualsPrinter.com Manuals...

  • Page 34: Replacing The Access Panel

    Installing options Replacing the access panel After you have installed options on the printer system board, follow these steps to reattach the access panel. Align the tabs on the right side of the access panel with the slots on the printer. Slide the panel to the right and towards the printer.

  • Page 35: Chapter 5: Understanding Paper And Specialty Media Guidelines

    For more details about the types of paper and specialty media your printer supports, see the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com. We recommend that you try a limited sample of any paper or specialty media you are considering using with the printer before purchasing large quantities.
  • Page 36 Understanding paper and specialty media guidelines Print media sizes — indicates support Print media size Dimensions 297 x 420 mm (11.7 x 16.5 in.) 210 x 297 mm (8.27 x 11.7 in.) 148 x 210 mm (5.83 x 8.27 in.) JIS B4 257 x 364 mm (10.1 x 14.3 in.) JIS B5...
  • Page 37 Understanding paper and specialty media guidelines Media sizes supported in the finisher Bin 1 Bin 2 Size Standard Offset Staple Punch Standard Offset Staple Punch JIS B4 JIS B5 Letter Legal Executive Folio Statement Tabloid Universal 7 ¾ Envelope 10 Envelope DL Envelope C5 Envelope Other Envelope...
  • Page 38 Understanding paper and specialty media guidelines Feed characteristics by print media size Print media size Feed orientation Print media orientation Size supports duplex Portrait Short-edge Portrait or Landscape Short-edge or Long-edge Portrait Short-edge JIS B4 Portrait Short-edge JIS B5 Landscape Long-edge Letter Portrait or Landscape...
  • Page 39 Understanding paper and specialty media guidelines Print media types Finisher Print media Paper Card stock Transparencies Paper labels Bond Envelope Letterhead Preprinted Colored paper Supported print media Downloaded From ManualsPrinter.com Manuals...
  • Page 40 Understanding paper and specialty media guidelines Print media weights Print media weight Print media Type Paper Xerographic or • Tray 1: 64 to 105 g/m 64 to 216 g/m grain 64 to 105 g/m grain long business paper grain long (17 to 28 lb long (17 to 58 lb (17 to 28 lb bond) bond)
  • Page 41 Understanding paper and specialty media guidelines Media weights supported in the finisher Finisher media weight Bin 2 Print media Type Bin 1 Offset Staple Hole Punch Paper Xerographic or 64 to 105 g/m grain 64 to 216 g/m • 40 sheets of 64 to 216 g/m business paper long (17 to 28 lb...

  • Page 42: Selecting Print Media

    (24 lb) xerographic, grain long paper. Business papers designed for general business use may also provide acceptable print quality. We recommend Lexmark part number 12A5950 letter size glossy paper and Lexmark part number 12A5951 for A4 size glossy paper. Always print several samples before buying large quantities of any type of media. When choosing any media, consider the weight, fiber content, and color.

  • Page 43: Unacceptable Paper

    Understanding paper and specialty media guidelines Smoothness The degree of smoothness of paper directly affects print quality. If the paper is too rough, the toner does not fuse to the paper properly, resulting in poor print quality. If the paper is too smooth, it can cause paper feeding or print quality issues. Smoothness needs to be between 100 and 300 Sheffield points;...

  • Page 44: Selecting Preprinted Forms And Letterhead

    Understanding paper and specialty media guidelines • Do not use paper that has been cut or trimmed by hand. • Do not mix media sizes, weights, or types in the same source; mixing results in jams. • Do not use coated papers unless they are specifically designed for electrophotographic printing. •...

  • Page 45: Selecting Transparencies

    The printer can print directly on transparencies designed for use in laser printers. Print quality and durability depend on the transparency used. Always print samples on the transparencies being considered for use before buying large quantities. We recommend Lexmark part number 70X7240 letter size transparency and Lexmark part number 12A5010 for A4 size transparency.
  • Page 46 For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. After printing approximately 10,000 pages of labels (or each time you replace the toner cartridge), complete the following steps to maintain printer feeding reliability: Print five sheets of paper.

  • Page 47: Storing Print Media

    Understanding paper and specialty media guidelines Card stock Card stock is single ply, and has a large array of properties, such as the moisture content, thickness, and texture, that can significantly affect print quality. See Supported print media on page 35 for information on the preferred weight and for the grain direction of print media.
  • Page 48 Understanding paper and specialty media guidelines The following hints can help you avoid jams: • Use only recommended print media. • Do not overload the print media sources. Make sure the stack height does not exceed the maximum height indicated by the stack line on the labels in the sources. •...

  • Page 49: Chapter 6: Printing

    Printing This chapter covers information about loading print media, linking output bins, sending a job to print, printing confidential jobs, canceling a print job, printing a menu settings page, a font list, and a directory list. For tips on paper jam prevention and print media storage, see Avoiding jams on page 47 or Storing print media on page 47.
  • Page 50 Printing Squeeze the side guide tab, and slide the guide to outside of the tray. Squeeze the front guide tab and slide the guide to the correct position for the size media you are loading. Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface.
  • Page 51 Printing Squeeze the side guide tab, and slide the guide until it lightly rests against the edge of the media. Insert the tray. Loading standard or optional 500-sheet trays Downloaded From ManualsPrinter.com Manuals...

  • Page 52: Loading The Multipurpose Feeder

    Printing Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, postcards, note cards, and envelopes. It can be used for single-page or manual printing or as an additional tray. The multipurpose feeder can hold approximately: •...
  • Page 53 Printing Pull the tray extension out. Note: Do not place objects on the multipurpose feeder. Also, avoid pressing down or applying excessive force on it. Slide the width guides to the outside of the feeder. Flex the sheets or envelopes back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface.
  • Page 54 Printing Slide the width guides until they lightly rest against the edge of the media. Set the Paper Size and Paper Type for the multipurpose feeder (MP Feeder Size and MP Feeder Type) to the correct value for the print media you loaded. Press on the operator panel.

  • Page 55: Loading The 2000-Sheet Dual Input Trays

    Printing Loading the 2000-sheet dual input trays The 2000-sheet dual input drawer includes two trays: an 850-sheet tray and an 1150-sheet tray. Although the trays are different in appearance, they both load the same way. Pull out the tray. Squeeze the front guide tab, and slide the guide to the correct position for the size media you are loading. Loading the 2000-sheet dual input trays Downloaded From ManualsPrinter.com Manuals...

  • Page 56: Loading The 2000-Sheet High Capacity Feeder

    Printing Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface. Load print media in the tray with the print side up. Note: Make sure the print media is below the max fill line on the rear guide. Overloading may cause jams. Insert the tray into the printer.
  • Page 57 Printing If loading print media with a different width or length, adjust the width and length guides. Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface. Load print media in the tray with the print side down.

  • Page 58: Loading Letter Or A4 Size Print Media In The Short-Edge Feed Orientation

    Printing Loading Letter or A4 size print media in the short-edge feed orientation In order for the printer to recognize letter or A4 size print media loaded in the short-edge feed orientation, Short-edge Printing must be enabled. Make sure the printer is off. Press and hold the buttons while you turn the printer on.

  • Page 59: Linking Trays

    Printing To define a custom name using the Embedded Web Server: Open the printer Embedded Web Server by typing its IP address in the address bar of a browser. For example: http://192.168.0.11 Click Configuration. Click PAPER MENU. Click CUSTOM NAMES. Define one or more custom names.

  • Page 60: Identifying And Linking Output Bins

    Printing Identifying and linking output bins There is one standard output bin on all printer models. If you need additional output capacity, the optional finisher provides up to 3500 sheets of additional output capacity. The following table provides information on output bin capacities. Output bin Each bin accommodates Illustration of output bin...

  • Page 61: Sending A Job To Print

    To support all the printer features, use the Lexmark custom printer drivers supplied with your printer. Updated drivers, as well as a complete description of the driver packages and Lexmark driver support, are available from the Lexmark Web site. You can also use the system drivers built into your operating system.

  • Page 62: Printing From A Usb Flash Memory Device

    Printing a document from a USB flash memory device is similar to printing a held job. For information regarding tested and approved USB flash memory devices, see our Lexmark Web site at http:// support.lexmark.com and click on KnowledgeBase to search for Direct USB printing.

  • Page 63: Canceling A Print Job

    Printing Press until the appears next to the document you want to print, and then press A screen asking the number of copies to be printed will appear. USB drive Copies My_document_01 My_document_02 To print only one copy, press , or manually input the number of copies with the number pad, then press Note: Do not remove the USB flash memory device from the USB Direct interface until the document has finished printing.

  • Page 64: Printing The Menu Settings Page

    Printing Press the Delete key on the keyboard. Canceling a job from the desktop Minimize all programs to reveal the desktop. Double-click the My Computer icon. Double-click the Printers icon. A list of available printers appears. Double-click the printer you selected when you sent the job. A list of print jobs appears in the printer window.

  • Page 65: Printing A Network Setup Page

    Printing Printing a network setup page You can print a network settings page to review the default printer settings and to verify printer options are installed correctly. Go to Printing a network setup page on page 17. Printing a font sample list To print samples of the fonts currently available for your printer: Make sure the printer is on and the Ready message appears.

  • Page 66: At The Printer

    Printing Windows From a word processor, spreadsheet, browser, or other application, select File Print. Click Properties. (If there is no Properties button, click Setup, and then click Properties.) Depending on the operating system, you may have to click the Other Options tab, and then click Print and Hold. Note: If you have difficulty finding Print and Hold Confidential Print, click Help and see the topic Confidential Print or Print and Hold, and then follow the driver instructions.

  • Page 67: Enter Pin

    Printing Entering a personal identification number (PIN) When you select Confidential Job from the Held job menu, the following prompt appears on the display after you select your user name: Enter PIN Use the numeric pad to enter the four-digit PIN associated with your confidential job. Note: As you enter the PIN, asterisks appear on the display to ensure confidentiality.
  • Page 68 Printing Depending on the operating system, you may have to click the Other Options tab, and then click Print and Hold. Note: If you have difficulty finding Print and Hold Held Jobs, click Help, and see the topic Held Jobs or Print and Hold, then follow the driver instructions.

  • Page 69: Printing A5/Statement Or Jis-B5/Executive Sizes

    Printing Printing A5/Statement or JIS-B5/Executive sizes When Auto Size Sensing is set to On, the printer cannot distinguish between Statement and A5 or Executive and JIS-B5. Follow these directions to change the Size Sensing setting. Note: This is not necessary when printing from the multipurpose feeder. Make sure the printer is off.

  • Page 70: Chapter 7: Maintaining The Printer

    Refer printing problems and maintenance tasks to this key operator. In the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.

  • Page 71: Photoconductor Kit End-Of-Life

    To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.

  • Page 72: Recycling Lexmark Products

    Do not remove this sheet. Install a new staple cartridge to properly feed the partial sheet of staples. Recycling Lexmark products To return Lexmark products to Lexmark for recycling: Visit our Web site: www.lexmark.com/recycle Follow the instructions on the computer screen.

  • Page 73: Chapter 8: Clearing Jams

    Clearing jams By carefully selecting print media and loading it properly, you should be able to avoid most paper jams. For more information on avoiding paper jams, see Avoiding jams on page 47. If jams do occur, follow the steps outlined in this section.

  • Page 74: Access Doors And Trays

    Clearing jams Access doors and trays The following illustrations show the areas where jams may occur. Trays 1–4 Access doors and trays Downloaded From ManualsPrinter.com Manuals...

  • Page 75: Understanding Jam Messages

    Clearing jams Understanding jam messages The following table lists the jam messages that can occur and the action necessary to clear the message. The jam message indicates the area where the jam occurred. However, it is best to clear the entire paper path to ensure you have cleared all possible jams.
  • Page 76 Clearing jams 24x Paper Jam Check Tray <x> Paper jams in these areas can occur on the incline surface of a tray or across more than one tray. To clear these areas: Open the tray. If necessary, remove the tray from the printer. Remove the media from the printer tray slot.
  • Page 77 Clearing jams Clearing the 2000-sheet high capacity feeder (Tray 5) If necessary, close the multipurpose feeder. Slide the high capacity feeder away from the printer. Raise the top door, and lift the jam access cover. Clearing printer jams Downloaded From ManualsPrinter.com Manuals...
  • Page 78 Clearing jams Remove the jammed paper. Close the jam access cover and top door. Clearing printer jams Downloaded From ManualsPrinter.com Manuals...
  • Page 79 Clearing jams Slide the feeder firmly against the printer. Press 200, 201, and 202 Paper Jam Check Door A Open Door A by pushing the release latch and lowering the door. CAUTION: The inside of the printer might be hot. Clearing printer jams Downloaded From ManualsPrinter.com Manuals...
  • Page 80 Clearing jams Pull the print media up and toward you. Warning: If the print media does not move immediately when you pull, stop pulling. Push down and pull the green lever to make it easier to remove the media. Make sure all paper fragments are removed. Close Door A.
  • Page 81 Clearing jams Open Door E by pushing the release latch and lowering the door. Pull the print media up. Close Door E. Close Door A. Press Clearing printer jams Downloaded From ManualsPrinter.com Manuals...
  • Page 82 Clearing jams 230 Paper Jam Check Door <A, E, D> Open Door D by the duplex rear door. Remove the jammed media. Close Door D. Open Door A by pushing the release latch and lowering the door. CAUTION: The inside of the printer might be hot. Clearing printer jams Downloaded From ManualsPrinter.com Manuals...
  • Page 83 Clearing jams Open Door E by pushing the release latch and lowering the door. Pull the print media up. Close Door E. Close Door A. Press Clearing printer jams Downloaded From ManualsPrinter.com Manuals...
  • Page 84 Clearing jams 231 Paper Jam Check <A, D> Open Door D by the duplex rear door. Remove the jammed media. Close Door D. Open Door A by pushing the release latch and lowering the door. CAUTION: The inside of the printer might be hot. Clearing printer jams Downloaded From ManualsPrinter.com Manuals...

  • Page 85: Clearing Area B

    Clearing jams Pull the print media up. Warning: If the print media does not move immediately when you pull, stop pulling. Pull the green lever to make it easier to remove the media. Make sure all paper fragments are removed. Close Door A.
  • Page 86 Clearing jams Open Door B. Remove the jammed media. Close Door B. Clearing printer jams Downloaded From ManualsPrinter.com Manuals...
  • Page 87 Clearing jams Slide the feeder firmly against the printer. Press Clearing printer jams Downloaded From ManualsPrinter.com Manuals...

  • Page 88: Clearing Area C

    Clearing jams Clearing Area C If the printer is configured with a 2000-sheet high capacity feeder, slide the feeder away from the printer. Open Door C. Clearing printer jams Downloaded From ManualsPrinter.com Manuals...
  • Page 89 Clearing jams Remove the jammed media. Close Door C. Slide the feeder firmly against the printer. Press Clearing printer jams Downloaded From ManualsPrinter.com Manuals...

  • Page 90: X Paper Jam Check Finisher

    Clearing jams 28x Paper Jam Check Finisher There are three areas associated with the finisher. Follow the appropriate instructions to clear a jam in the finisher. Clearing Area F Lift the bridge unit assembly door. Remove the jammed media. Close the door. Press Clearing printer jams Downloaded From ManualsPrinter.com Manuals...
  • Page 91 Clearing jams Clearing Area G Open the finisher door. Remove the jammed media, as indicated on the operator panel. Close the door. Press Clearing Area H Lift Door H. Remove the jammed media. Close the door. Press Clearing printer jams Downloaded From ManualsPrinter.com Manuals...

  • Page 92: Clearing Staple Jams

    Clearing jams Clearing staple jams A Staples Empty or Misfed message indicates staples are jammed in the stapler. This requires removing the staple cartridge holder from the printer. Check that the machine stops operations, and open Door G (front door) of the finisher. Hold the lever on the staple cartridge holder, and move the holder to the right (towards you).
  • Page 93 Clearing jams Use the metal tab to lift the staple guard, and then pull out the sheet of staples. Discard the entire sheet. Remove any loose staples from the staple guard. Look through the clear covering on the bottom of the cartridge holder to make sure no staples are jammed in the entry throat.

  • Page 94: Chapter 9: Troubleshooting

    The serial number is also listed on the menu settings page. See Printing the menu settings page on page 64 for more information. For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). See our Lexmark Web site at www.lexmark.com for the numbers for other countries/regions.

  • Page 95: Printing Multiple-Language Pdfs

    Verify that you have properly configured the printer for network is not set up properly or printing. is not connected See the drivers CD or the Lexmark Web site for information. properly. You are using the wrong Make sure you are using a recommended interface cable.
  • Page 96 You are using an If you are using a parallel interface, make sure you are using an print. incompatible parallel IEEE 1284-compliant parallel cable. We recommend Lexmark part cable. number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port.

  • Page 97: Solving Option Problems

    Troubleshooting Solving option problems If an option does not operate correctly after it is installed or if it quits working: • Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer, and check the connection between the option and printer.
  • Page 98 Troubleshooting Solving 2000-sheet drawer problems Problem Solution The elevator tray does not raise when the Check the following: loading door is closed, or the elevator tray • The printer is properly attached to the 2000-sheet drawer. does not lower when the door is opened and •...

  • Page 99: Solving Paper Feed Problems

    Use recommended paper and other specialty media. meet the printer specifications. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. See Avoiding jams on page 47 for information that can help prevent jams from occurring.

  • Page 100: Solving Print Quality Problems

    • Verify the print media is within the printer specifications. See Understanding paper and specialty media guidelines on page 35 for more details. If the problem continues, contact the Lexmark Customer Support Center at http://support.lexmark.com. Toner appears on the back of Toner is on the transfer roll.
  • Page 101 Troubleshooting Problem Action Entire page is white. • Make sure the packaging material is removed from the photoconductor kit. • Check the photoconductor kit to be sure it is installed correctly. • Replace the photoconductor kit. Streaks appear on the page. •...
  • Page 102 Troubleshooting Problem Action Part or all of the page is Check the photoconductor kit to see if it is installed correctly. printed in black. The job prints, but the top and • Make sure the Paper Size setting in the Paper menu is correct. side margins are incorrect.
  • Page 103 Troubleshooting The Quality menu operator panel options can be adjusted to help improve print quality. Menu selection Purpose Values Print Resolution To select printed output resolution 600 dpi 1200 dpi 2400 Image Quality* Toner Darkness Lightens or darkens printed output and 1–10 8* is the default setting.

  • Page 104: Chapter 10: Administrative Support

    Administrative support Adjusting operator panel brightness and contrast The LCD operator panel contrast and brightness can be adjusted through the Utilities menu. For more information, see the Menus and Messages Guide. The LCD Brightness and LCD Contrast settings are adjusted separately. To change the LCD Brightness or LCD Contrast settings: Make sure your printer is on.

  • Page 105: Enabling Operator Panel Menus

    Administrative support Enabling operator panel menus Turn the printer off. Press and hold while turning the printer on. Release both buttons when Performing Self Test appears on the display. The printer performs its power-on sequence, and then Config Menu appears on the first line of the display. Press until Panel Menus appears, and then press...

  • Page 106: Adjusting Power Saver

    Press Submitting Selection appears. Note: You can also adjust the Power Saver setting by issuing a Printer Job Language (PJL) command. For more information, see the Technical Reference available on our Lexmark Web site at www.lexmark.com. Disabling Power Saver Disabling Power Saver is a two step process. First, you must turn the variable on, and then select the variable. To disable Power Saver: Turn the printer off.

  • Page 107: Encrypting The Disk

    Administrative support Encrypting the disk Warning: All resources on the hard disk will be deleted. (Resources residing in flash memory or in RAM remain unaffected.) Note: This setting is only available when a hard disk is installed. Turn the printer off. Press and hold while turning the printer on.

  • Page 108: Setting Security Using The Embedded Web Server (Ews)

    Administrative support Setting security using the Embedded Web Server (EWS) You can enhance the security of network communications and device configuration by using the advanced security options. These features are available through the Web page of the device. Setting the system password Setting the system password protects configuration of the Embedded Web Server.

  • Page 109: Administrative Support

    Administrative support Supporting IPSec (Internet Protocol Security) IP Security protocol provides authentication and encryption of communications at the network layer allowing all application and network communications over the IP protocol to be secure. IPSec can be set up between the printer and up to five hosts, using both IPv4 and IPv6.

  • Page 110: Locking The Operator Panel Menus

    Administrative support Using 802.1x Authenticating 802.1x port authentication allows the printer to join networks that require authentication before allowing access. 802.1x port authentication can be used with the WPA (Wi-Fi Protected Access) feature of an optional internal wireless print server to provide WPA-Enterprise security support.

  • Page 111: Printing Lockout

    Administrative support Printing Lockout Printing Lockout lets you lock or unlock a printer using an assigned PIN. When locked, every job the printer receives will buffer to the hard disk. A user can print jobs only by entering the correct PIN on the operator panel. You can assign a PIN through the Web page of the device.

  • Page 112: Notices

    • India emissions notice it under the terms of the licenses referenced above. These licenses do not provide you any rights to the Lexmark copyrighted software • Statement of Limited Warranty for in this printer.

  • Page 113: The United Kingdom Telecommunications Act 1984

    This feature will cut the Radio interference notice energy used by up to 50 percent. Lexmark is proud to be a participant in this program. Warning: This is a Class A product. In a domestic environment, As an ENERGY STAR Partner, Lexmark International, Inc.

  • Page 114: Laser Notice

    A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical LUOKAN 1 LASERLAITE Support, Lexmark International, S. A., Boigny, France. This product satisfies the limits of EN 55022 (Class A); safety VAROITUS! Laitteen käyttäminen muulla kuin tässä...
  • Page 115 This limited warranty applies to this product only if it was originally Käesolevaga kinnitab Lexmark International Inc. purchased for your use, and not for resale, from Lexmark or a seadme Short Range Device vastavust direktiivi Lexmark Remarketer, referred to in this statement as "Remarketer."...
  • Page 116 Lexmark or a Remarketer of the possibility of such damages. warranty service, damaged beyond repair, or if the product is not Lexmark is not liable for any claim by you based on a third party free of all legal obligations, restrictions, liens, and encumbrances.

  • Page 117: Index

    44 Duplex unit 7 guidelines 44 page orientation 44 printing 44 electrical emission statement 112 Lexmark Authorized Supplies Dealers 70 Embedded Web Server 108 linking 59 emission statement 112 trays 59 enabling operator panel menus 105 Linux 16, 24...
  • Page 118 Index staple cartridge 72 job prints 96 maximum stack height 50, 53, 56 from wrong tray 96 media on wrong paper or specialty media 96 guidelines large jobs do not collate 96 letterhead 44 operator panel 95 letterhead, printing 44 blank 95 letterhead displays black diamonds 95...
  • Page 119 Index verify print 67 Windows 18 Downloaded From ManualsPrinter.com Manuals...

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