Troubleshooting; Usb Devices - Rockford Fosgate punch pmx-5 Installation & Operation Manual

Symptom / Advisory
Source unit does not turn on.
Tuner fails to tune any stations
Unable to tune stations in seek mode
USB device cannot be inserted
USB device is not recognized
No sound heard with the display "No File" shown
Sound skips or is noisy
MP3 is not playing back
Check Antenna
Check Tuner
No Signal
Subscription Updated
Channel Not Available
Channel Not Subscribed
Channel Locked
Diagnosis
Basic
Blown fuse
Vehicle's ignition is off
Voltage applied to Red wire is not between 10.5 & 16 volts or
there is no voltage present
Unit is not properly grounded
Radio Tuner
No antenna or disconnected or open connection in cable
You are in a weak signal area

USB Devices

The USB device has been inserted in the wrong direction
The USB device connector is broken
The USB device is damaged
Connectors are loose
No MP3/WMA files are stored on the USB device
MP3/WMA files are not created properly
AUX
Writing error occurred. The MP3 format is not compatible.
SiriusXM
The radio has detected a fault with the SiriusXM antenna. The
antenna cable may be either disconnected or damaged.
The radio is having difficulty communicating with the SiriusXM
Connect Tuner. The tuner may be disconnected or damaged.
The SiriusXM Connect Tuner is having difficulty receiving the
SiriusXM satellite signal.
The radio has detected a change in your SiriusXM subscription
status. Press the encoder button to clear the message.
The channel that you have requested is not a valid SiriusXM chan-
nel or the channel that you were listening to is no longer available.
You may also see this message briefly when first connecting a new
SiriusXM Connect Tuner.
The channel that you have requested is not included in your
SiriusXM subscription package or the channel that you were
listening to is no longer included in your SiriusXM subscription
package.
The channel that you have requested is Locked by the radio Parental Control feature. See page 10 for more information on the Parental Control
feature and how to access locked channels.

Troubleshooting

Remedy
Check fuse of the unit, replace with correct rating.
If connected following the instructions, the unit will not operate with ignition
off.
Check battery, connections and fuses and repair or replace as necessary.
If voltage is above +16 volts, have the electrical system inspected by an
authorized service center.
Check wiring and repair as necessary.
Check all connections and repair as necessary.
Make sure the tuner LOC mode is off.
Reversing the connection direction of the USB device, try reinserting.
Replace with a new USB device.
Disconnect USB device and reconnect. If the device is still not recognized,
try replacing with a different USB device.USB does not work with Android
devices.
Store these files properly on the USB device. USB does not work with
Android devices.
Use MP3/WMA files that are encoded correctly.
Make sure MP3 has been written in a supported format
Verify that the antenna cable is connected to the SiriusXM Connect Tuner
Inspect the antenna cable for damage and kinks. Replace the antenna if the
cable is damaged.
SiriusXM products are available at your local car audio retailer or online at
www.shop.siriusxm.com
Verify that the SiriusXM Connect Tuner cable is securely connected to the
radio
Verify that your vehicle is outdoors with a clear view of the sky.
Verify that the SiriusXM magnetic mount antenna is mounted on a metal
surface on the outside of the vehicle.
Move the SiriusXM antenna away from any obstructions.
Inspect the antenna cable for damage and kinks.
Consult the SiriusXM Connect Tuner installation manual for more informa-
tion on antenna installation. Replace the antenna if the cable is damaged.
SiriusXM products are available at your local car audio retailer or online at
www.shop.siriusxm.com.
Visit www.siriusxm.com or call 866-635-2349 in the USA or 877-438-9677
in Canada if you have questions about your subscription.
Visit www.siriusxm.com for more information about the SiriusXM channel
lineup.
Visit www.siriusxm.com or call 866-635-2349 in the USA or 877-438-9677
in Canada if you have questions about your subscription package or would
like to subscribe to this channel.
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