ELECTROCOMPANIET EMC 1 Mark IV Owner's Manual page 12

ENG
If Service is needed
Your dealer will have all relevant information regarding the service centers in your area, and will
ensure that your unit is serviced with minimum delay. It is our general policy to have your unit
returned to you within five working days. This is an average time, and can vary locally, depending
on the workload at that particular service station. If, for some reason, there are no service facilities
available in your country, please ship the unit to the following address:
Electrocompaniet as,
Breivikveien 7,
N-4120 Tau,
Norway
Web: www.electrocompaniet.no
Service department: www.electrocompaniet.no/Support
The end user is responsible for all shipping charges, insurance, re-importation and duty charges.
When shipping a product to the factory for service, always include the following:
1. A sales slip or other proof of purchase if repair is claimed under warranty.
2. A proforma invoice with value of goods, stating that the EMC 1 MKIV is returned to Norway for
repair.
3. An accompanying letter describing faults, symptoms, or problems with the unit.
4. Always ship the unit in its original carton and packaging material to prevent damage in transit.
Electrocompaniet will not cover damages incurred in transit. If you require further information con-
cerning the operation of the unit, or if you have any questions related to service, please do not
hesitate to contact your dealer or your national distributor.
User Manual Updates Online
An updated version of the User Manual may be available online at the Electrocompaniet web site.
Occasional updates are needed to reflect new features added to the player since the User Manual
was printed. As future firmware updates bring in new features and functions, the online version of
the User Manual will be updated accordingly.
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