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PROBLEM
The printout differs from the screen display.
Printout of completely
different characters or
symbols.
Too high or too low TOF
(where printing starts).
Too large or small left
and/or right margins.
When continuous forms
are used, the content of
a single form is printed
on two forms.
CAUSE
Incorrect print setup for
the user application.
The application control
codes for the previous
print operation are still
enabled.
The input application
control signal is not
correct.
The interface cable is
not properly connected.
The TOF is not correctly
selected.
The left or right margin
is not correctly
selected.
The paper length
selected in the
application does not
match the physical
paper length.
Troubleshooting > 50
ACTION
Reselect print setup for
the applications
according to priority.
Initialise the printer.
Print in hex dump mode
and verify the data
content. Make
corrections in the
application.
Reconnect the cable
correctly.
Initialise the printer.
Select correct TOF for
cut sheet and
continuous forms.
Select the first-line print
position and adjust the
paper top position.
Reselect the margin
correctly in the
application.
Incorrect positions of
the Paper Guide or Pin
Tractors. Select and
adjust the position
again depending on the
paper type.
Reselect the left and
right margins correctly
in the application.
Match the paper length
selected in the
application with the
physical paper length in
use.
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