Scanner Problems - Dell Inspiron 4100 Solution Manual

2H767bk0.book Page 46 Friday, September 28, 2001 1:37 PM
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E R I FY TH AT TH E M O D E M I S C O M M UNI C A T I N G W I TH
V
Windows XP
Click the Start button.
1
Click Control Panel.
2
Click Network and Internet Connections.
3
Click Internet Options.
4
Click Network Diagnostics and perform the connectivity test.
5
Windows Me
Click the Start button, point to Settings, and then click Control Panel.
1
In the Control Panel window, double-click Modems.
2
If multiple entries appear for the same modem, or if modems are listed that
are not installed, delete the entries and restart the computer.
Click the Diagnostics tab.
3
Click the COM port for your modem.
4
Click More Info to verify that the modem is communicating with Windows.
5
If all commands receive responses, the modem is operating properly.
Windows 2000
Click the Start button, point to Settings, and then click Control Panel.
1
Double-click Phone and Modems.
2
If multiple entries for the same modem or modems are listed but not installed,
delete the entries, restart the computer, and repeat steps 1 and 2.
Click the Modems tab.
3
Click the COM port for your modem.
4
Click Properties, click the Diagnostics tab, and then click Query Modem to
5
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.

Scanner Problems

H E C K T HE P O W E R C A B LE C O NNE C TI O N
C
power cable is firmly connected to a working electrical power source and that the
scanner is turned on. If the device is plugged into a surge protector, try plugging it
directly into an electrical outlet.
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I N D O W S
W
Ensure that the scanner
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