SATO M10e Operation Manual
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SATO M10e Operation Manual

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M10e Printer
Operation Manual

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  • Page 1 M10e Printer Operation Manual...
  • Page 2 All rights reserved. This document, nor any part of it, may be reproduced or issued to third parties in any form without the express permission of SATO Europe. The material in this document is provided for general information only and is subject to change without notice.
  • Page 3 Should you have any doubts regarding the setting, operating or any safety aspects of this printer/product, please contact your SATO supplier. SATO Europe NV makes no guarantee that all the features described in this manual are available in all models, and, due to SATO’s policy of continuous development and improve- ment, specifications are liable to change, without notice.
  • Page 4 SATO Europe NV shall not be liable for errors contained herein or for any incidental conse- quential damages in connection with the furnishing, performance, or use of this material.

  • Page 5: Table Of Contents

    Print Quality Problems ................5-1 Error Signals....................5-4 Section 6. Interface Specifications Introduction ....................6-1 IEEE1284 Parallel Interface ................6-1 RS232 Serial Interface................6-3 Universal Serial Bus (USB) Interface ............6-5 Local Area Network (LAN) Optional Interface ..........6-6 Section 7. Appendix A Appendix A....................A-1 SATO M10e...

  • Page 6: Section 1. Printer Overview

    The M10e is available in two versions. The M10eDT is a direct thermal only version and must use thermally sensitive paper to print. The M10eTT is a thermal transfer model and has provi- sions for using a thermal transfer ribbon.

  • Page 7: Specifications

    Fixed, 0.2 in. (5 mm) from left label edge Continuous Form Not Used RIBBON Widths 6.5 in. (165 mm), 8.7 in. (220 mm), 10.7 in.(273 mm) Length (max) 984 ft. (300 m) Thickness 4.5 micron, Wound Face-In Page 1-2 SATO M10e...
  • Page 8 802.11b PROCESSING 32 Bit RISC Flash ROM 4 MB SDRAM 16 MB Receive Buffer 2.95 MB Memory Expansion See Options and Accessories (1) Only one interface module can be installed in a printer at a time. SATO M10e Page 1-3...
  • Page 9 CG Trimvirate®, 8 pt to 72 pt DOWNLOADABLE FONTS Bit Mapped TrueType® Fonts with Utility Program CHARACTER CONTROL Expansion to 12X in either X or Y coordinates Character Pitch control Line Space control Journal Print facility 0°, 90°, 180° and 270° Rotation Page 1-4 SATO M10e...
  • Page 10 Sequential Numbering Sequential numbering of both numerics and bar codes Custom Characters RAM storage for custom designed characters Graphics Dot addressable, SATO Hex/Binary, BMP or PCX formats Forms Overlay Overlay of predesigned forms in image buffer SATO M10e Page 1-5...
  • Page 11 41° to 104°F (5° to 40°C) Storage Temperature (-5° to 60°C) Storage Humidity 30 to 90% RH Non-Condensing Operating Humidity 30 to 80% RH Non-Condensing Electrostatic Discharge REGULATORY APPROVALS Safety UL, CSA, TUV RFI/EMI FCC Class B Page 1-6 SATO M10e...
  • Page 12 IEEE1284 Bi-Directional Plug-In Interface Module SERIAL INTERFACE High Speed RS232 Plug-In Interface Module USB INTERFACE Universal Serial Bus Plug-In Interface Module 10/100 BaseT Plug-In Interface Module WIRELESS LAN 802.11b All specifications subject to change without notice. SATO M10e Page 1-7...

  • Page 13: Section 2. Installation

    INSTALLATION INTRODUCTION This section of the manual has been written to help you install the SATO M10e printers and to get started as quickly as possible. It is recommend to read each chapter in this manual before the installation or the use of the print modules.

  • Page 14: Dimensions

    Section 2. Installation Operation Manual DIMENSIONS Width: 18.7 inches 475 mm Depth: 12.3 inches 313.4 mm Height:, M10eTT: 12.6 inches 319.2 mm Height, M10eDT 10.8 inches 274.2 mm Page 2-2 SATO M10e...

  • Page 15: Components

    COMPONENTS Top Cover Operator Panel Power Switch LCD Panel Paper Exit Left Ribbon Spring Loaded Supply Spindle Ribbon Supply Left Ribbon Spindle Take Up Spindle Spring Loaded RibbonTake Up Spindle Empty Ribbon Core Head Release Lever SATO M10e Page 2-3...
  • Page 16 To input 115V/240V 50 / 60 Hz. Use the power cable provided. Interface Slot Slot for installation of Plug-In Interface Module. EXT Connector This is an external signal connector external control of print cycle. PCMCIA Card Slot Connector for Optional PCMCIA Memory Card. Page 2-4 SATO M10e...

  • Page 17: Media Loading

    Carefully pull the leader free and pull about 18 inches of leader from the new ribbon. The ribbon should come off the top of the roll, ink side (dull side) down. SATO M10e Page 2-5...
  • Page 18 “PUSH” until the Print Head latches firmly in place. Loading the Label Stock The M10e has an automatic media loading feature, making it extremely easy to load. 1. Select the proper media sensing method using the DIP switches on the Configuration Panel.
  • Page 19 8. Close the Top Cover. 9. Place the printer Online by pressing the LINE key. 10. The printer will automatically feed the media into the printer until it is correctly positioned for printing. Media Loaded LED SATO M10e Page 2-7...

  • Page 20: Label Sensing

    Operation Manual LABEL SENSING The M10e can position labels using either a label gap (transmissive) or an Eye-Mark (reflective) sensor. The sensor used is selected by DSW2-2. The sensor position are fixed and cannot be adjusted. In addition, the signals from the sensors can be adjusted using the LCD panel to compensate for different liner opacities and/or Eye- Mark reflectance values.

  • Page 21: Operation Panel

    Also used as a DOWN cursor control. RIGHT CURSOR >> To move the cursor to the right. LEFT CURSOR << To move the cursor to the left ENTER Selects setting SATO M10e Page 2-9...

  • Page 22: Dip Switch Panel

    DIP SWITCH PANEL The DIP Switch panel is located inside the cover and contains two 8-position DIP switches and three adjustment potentiometers. Adjustment procedures for these are listed in Section 3: Configuration. Print Offset Pitch Display DSW3 DSW2 Page 2-10 SATO M10e...

  • Page 23: Section 3. Configuration

    DSW1 DSW1-1 SETTING 8 Data Bits 7 Data Bits Parity Selection (DSW1-2, DSW1-3). These switches select the type of parity used for error detection. DSW1 DSW1-1 DSW1-3 SETTING No Parity Even Not Used SATO M10e Page3-1...
  • Page 24 Rdy/Bsy Xon/Xoff Bi-Com 3 Bi-Com 4 PRINTER SET UP Print Mode Selection (DSW2-1). . Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon. DSW2 DSW2-1 SETTING Therm Xfr Direct Therm Page3-2 SATO M10e...
  • Page 25 Receive Buffer Selection(DSW2-5). . Selects the operating mode of the receive buffer. See Section 6.Interface Specifications for more information. DSW2 DSW2-5 SETTING Single Job Multi Job If a 10/100BaseT LAN card is installed, DS2-5 has the following definitions: DSW2-5 SETTING ENQ Response Periodic Response SATO M10e Page3-3...
  • Page 26 This operation can be performed immediately after a label is printed and used, or immediately prior to the printing of the next label. DSW3 DSW3-1 SETTING Continuous Tear-Off Cutter* Not Used * Defaults to Continuous if cutter not installed Page3-4 SATO M10e...
  • Page 27 EXT Print Start Signal Selection (DSW3-5). Allows an external device to initiate a label print for synchronization with the applicator. When DSW3-5 is On, the unit is in the Continuous print mode, Backfeed is disabled and External Signals are ignored. DSW3 DSW3-5 SETTING Enabled Disabled SATO M10e Page3-5...
  • Page 28 (level or pulse) of the external print synchronizing signal can be selected. DSW1 DSW3-6 DSW3-7 SETTING Type 4 Type 3 Type 2 Type 1 Repeat Print via External Signal (DSW3-8). . Allows the applicator to reprint the current label in the print buffer. DSW3 DSW3-8 SETTING Enabled Disabled Page3-6 SATO M10e...

  • Page 29: Default Settings

    LCD panel. The printer should be powered off while this message is being displayed (or after the beep is heard. This saves the default settings in the non-volatile memory where they will be automatically loaded the next time the printer is powered on. DEFAULT COMPLETED SATO M10e Page3-7...

  • Page 30: Potentiometer Adjustments

    +3.75 mm, and -3.75 mm when turned all the way counterclockwise. 1. Turn the printer on. 2. Press the LINE key to place the printer in the Off Line status. 3. Press the FEED key to feed out a blank label. Page3-8 SATO M10e...
  • Page 31 NOTE: The PRINT potentiometer adjustment will affect the darkness in all of the command code speed and darkness ranges. SATO M10e Page3-9...

  • Page 32: Lcd Panel Printer Configuration

    The current setting is indicated by the cursor. 1. Use the Cursor keys to step the cursor to the desired setting. 2. Once the correct setting is selected, press the ENTER key to accept the selection and step the display to the next adjustment. Page3-10 SATO M10e...
  • Page 33 Once it is correct, pressing the ENTER key will step to the next adjustment. 5. You may wish to print a test label after completing the adjustments to ensure they are correct. SATO M10e Page3-11...
  • Page 34 3 seconds and then return to the initial ONLINE Normal Mode. 4. If you wish to change any of the settings, you must enter the User Settings mode again by taking the printer OFFLINE and pressing the LINE and FEED keys. Page3-12 SATO M10e...

  • Page 35: Section 4. Cleaning

    4. Remove the ribbon (M10eTT only) 5. Apply SATO Thermal Print Head Cleaner to a cotton swab. 6. The Print Head faces downward along the front edge of the assembly. Pass the end of the dampened swab along the epoxy ridge that runs the entire width of the Print Head.

  • Page 36: Cleaning The Label Edge And Paper End Sensors

    Lift Label Plate at arrows to give releases. access to the label roller 5. Apply SATO Thermal Print Head Cleaner to one of the cotton swabs. 6. The Platen is the rubber roller directly below the Print Head. It should be cleaned of any ribbon or label residue.
  • Page 37 Width Guides are adjusted. Thumbscrew 6. Remove the thumbscrew holding Sensor Assembly the Sensor Housing. 7. Apply SATO Thermal Print Head Cleaner to one of the cotton swabs. 8. Use the cotton swab to clean any foreign matter from the exposed Sensor Cleaning surface of the sensors.

  • Page 38: Cleaning The Auto Load Sensor

    3. Release the Print Head by pulling forward on the Head Release Latch 4. Remove the ribbon (M10eTT only) Label Cover Plate 5. Apply SATO Thermal Print Head Cleaner to one of the cotton swabs. 6. The sensor is located in the Print Head Assembly.

  • Page 39: Section 5. Troubleshooting

    SECTION 5. TROUBLESHOOTING INTRODUCTION The design of the SATO CL-608e/612e printer is based upon proven technology and reliable components. When a problem occurs, the solution can be easily traced using the troubleshooting tables in this section. This table list symptoms, probable causes, and suggested corrective actions.
  • Page 40 PROBABLE CAUSE SUGGESTED CORRECTIVE ACTION Use thermal transfer compatible stock ☺ Light Images Poor quality labels Use genuine SATO ribbons ☺ Poor quality ribbons Adjust darkness control ☺ Low print head energy/darkness Low print head pressure Use correct head pressure position Select better suited carbon Ribbon ☺...
  • Page 41 Clear error condition ☺ ON LINE LED not on LABEL, RIBBON, ERROR LED (s) Cycle POWER switch off and back on ☺ Illegal printer memory state No Label Drive Timing Belt bad/loose Replace/tighten timing belts SATO M10e Page 5-3...

  • Page 42: Error Signals

    Mem Full Error 3. Download file too large. CopyCard/Format 3 Short Card Copy or 1. R/W error during copying. R/W Error Format Error 2. Card not installed properly. No Card Error 3. File too large. Mem Full Error Page 5-4 SATO M10e...

  • Page 43: Section 6. Interface Specifications

    SECTION 6. INTERFACE SPECIFICATIONS INTRODUCTION The M10e printer utilize a Plug-In Interface Module for maximum printer configuration flexibility. This section presents the interface specifications for the M10e printer. These specifications include detailed information on how to properly interface your printer with your host system.
  • Page 44 Cable IEEE1284 Parallel, 10 ft. (3 m) or less Signal Level High = +2.4V to +5.0V Low = 0V to -0.4V DATA STREAMS <ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z Page 6-2 SATO M10e...

  • Page 45: Rs232 Serial Interface

    ELECTRICAL SPECIFICATIONS Connector DB-25S (Female) Cable DB-25P (Male), 50 ft. maximum length. For cable configuration, refer to Cable Requirements appropriate to the RS232C protocol chosen. Signal Levels High = +5V to +12V Low = -5V to -12V SATO M10e Page 6-3...
  • Page 46 Section 6. Troubleshooting Operation Manual PIN ASSIGNMENTS Page 6-4 SATO M10e...

  • Page 47: Universal Serial Bus (Usb) Interface

    USB port using powered hubs. GENERAL SPECIFICATIONS Connector: USB Type B Plug Cable: 10 ft (3 m) max Host: Windows 98 or above with USB Port ELECTRICAL SPECIFICATIONS Power Supply: BUS Power through cable Power Consumption: +5V@80ma SATO M10e Page 6-5...

  • Page 48: Local Area Network (Lan) Optional Interface

    Details for loading the LAN driver are contained in the LAN Interface Manual that is shipped with each printer with a LAN Optional interface installed. GENERAL SPECIFICATIONS Cable: 10/100BaseT Category 5 Connector: RJ-45 Receptical ELECTRICAL SPECIFICATIONS Power Supply: Powered from printer Page 6-6 SATO M10e...

  • Page 49: Appendix A

    Operation Manual Appendix A APPENDIX A SATO M10e...
  • Page 50 Appendix A Operation Manual SATO M10e...
  • Page 51 Operation Manual Appendix A SATO M10e...

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