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Nortel 2050 User Manual

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Nortel Communication Server 1000
IP Softphone 2050
User Guide

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Summary of Contents for Nortel 2050

  • Page 1 Nortel Communication Server 1000 IP Softphone 2050 User Guide...

  • Page 3: Revision History

    Revision history Revision history August 2005 Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 4.5. March 2005 Standard 1.00. This is the first issue of the document after removing MVC 2050.
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents IP Softphone 2050 overview ......9 Features ......... . 9 Main parts .
  • Page 6 Custom Functions for i2050 Smart Functions menu ..43 IP Softphone 2050 macros ......45 About macros with the IP Softphone 2050 .
  • Page 7 Contents Troubleshooting the IP Softphone 2050 ....50 Application interoperability issues ..... 50 Connectivity problems .
  • Page 8 Contents...

  • Page 9: Ip Softphone 2050 Overview

    IP Softphone 2050 overview IP Softphone 2050 overview The IP Softphone 2050 turns your computer into a telephone. To make a call, you dial with your keyboard or mouse. To answer a call, you simply click a button. Instead of holding a telephone receiver to hear and speak to callers, you wear a headset.

  • Page 10: Main Parts

    “The System Tray icon and menu” on page 11 The Call Control window The IP Softphone 2050 Call Control window displays the line keys, feature buttons, and call display. Use this window to make and manage your telephone calls. You also use this window to access your Network...
  • Page 11 IP Softphone 2050 overview on the Call Control window see “IP Softphone 2050 Call Control window” on page 12. The Local Directory window This window enables you to create, manage, and use a telephone directory stored on your computer. The i2050srv application...

  • Page 12: Ip Softphone 2050 Call Control Window

    IP Softphone 2050 features. Note: The Enhanced Call Control window is the default when you start the IP Softphone 2050 for the first time. You can modify the settings so that the Standard Call Control window appears on startup instead.

  • Page 13: Standard Call Control Window

    IP Softphone 2050 Call Control window Standard Call Control window The Standard Call Control window (shown in Figure 1) includes the standard features that enable you to make and manage telephone calls. The elements of the Standard Call Control window are described in Table 1 on page 16.

  • Page 14: Enhanced Call Control Window

    IP Softphone 2050 Call Control window Enhanced Call Control window The Enhanced IP Softphone 2050 Call Control window (shown in Figure 2 on page 15) includes the enhanced features that enable you to make and manage telephone calls. The Enhanced Call Control window is also known as the Primary User Interface.
  • Page 15 IP Softphone 2050 Call Control window Figure 2: Enhanced Call Control window Message Waiting Application Light Exit Minimize Primary display Navigation keys Soft keys Volume buttons Show Lines Mute Copy button Quit Goodbye Hold Answer/ Handsfree Line keys Next Toolbar...

  • Page 16: Call Control Window Elements And Functions

    IP Softphone 2050 Call Control window Call Control window elements and functions Table 1 describes the elements and functions of both the Standard and Enhanced Call Control windows. Table 1: IP Softphone 2050 components and functions (Part 1 of 4) Element Function...
  • Page 17 IP Softphone 2050 Call Control window Table 1: IP Softphone 2050 components and functions (Part 2 of 4) Element Function Show Lines To change the tray on the Call Control window Line (show or hide the buttons). Copy To copy a network service, feature, or folder.
  • Page 18 IP Softphone 2050 Call Control window Table 1: IP Softphone 2050 components and functions (Part 3 of 4) Element Function Outbox/Shift To toggle between feature key displays. Directory To access a Network Directory. Depending on how your system administrator has set up this service, this button provides...

  • Page 19: Hot Keys

    IP Softphone 2050 Call Control window Table 1: IP Softphone 2050 components and functions (Part 4 of 4) Element Function Services To access a list of network services. Open To open a network service, feature, or folder. Next Toolbar To display the next toolbar.

  • Page 20: Local Directory

    IP Softphone 2050 interface using the Alt-V key combination.) Local Directory The IP Softphone 2050 Local Directory enables you to store a phone directory on your computer and link to external directories. It also enables you to filter directories so they are easier to use.

  • Page 21: Personal Directory, Redial List, And Callers List

    Note: The Personal Directory, Redial List, and Callers List features have a one-minute time-out control period. If the application is idle for one minute during any of the operations, the list is closed and your IP Softphone 2050 returns to the idle state. Personal Directory Personal Directory...

  • Page 22: System Tray Icon And Menu

    The IP Softphone 2050 enables you to manage your phone calls and messages without opening the main IP Softphone 2050 window. If the IP Softphone 2050 window is minimized on the Taskbar, click either IP Softphone Taskbar System Tray icon or the icon to view it.

  • Page 23: Installing And Setting Up The Ip Softphone 2050

    800X600 resolution monitor (16-bit color) • Universal Serial Bus (USB) port • Nortel USB Audio Kit Supported operating systems To use the IP Softphone 2050 you must have one of the following operating systems: • Microsoft Windows XP • Microsoft Windows 2000 Professional •...

  • Page 24: Installing The Ip Softphone 2050

    “USB Audio Kit” on page 23. 2. Ask your system administrator to change settings, if necessary, to allow you to connect the IP Softphone 2050 to the communication server. 3. Connect the coiled lower cord to the headset cord with the Quick Disconnect connector.

  • Page 25: Managing Contacts With The Ip Softphone 2050

    Managing contacts with the IP Softphone 2050 Managing contacts with the IP Softphone 2050 The following options are available for contact management: • “Adding contacts” on page 25 • “Editing contacts” on page 27 • “Deleting contacts” on page 28 •...
  • Page 26 Note 2: If the contents of an external directory has changed, you must update the directory before you can see the changes in the IP Softphone 2050 Local Directory. To update the directory, right- click the imported directory and then click Refresh.

  • Page 27: Editing Contacts

    Managing contacts with the IP Softphone 2050 Editing contacts You can edit contacts in all of your directories. To edit contacts in the Local Directory: Call Control Application 1. On the window click, menu. Local Directory. 2. Click 3. Click one of the following: Local Directory —...

  • Page 28: Deleting Contacts

    Managing contacts with the IP Softphone 2050 3. Search for the desired entry. 4. Highlight the entry. Edit 5. Click the soft key and make the changes. Dial 6. Click the soft key to dial the edited entry. Deleting contacts You can delete contacts from any of your directories.

  • Page 29: Finding Contacts

    Managing contacts with the IP Softphone 2050 Delete 5. Click the soft key. Confirm Cancel 6. Click the key. To delete the entire Redial List or Callers List: Directory 1. Click the button. Redial List Callers List. 2. Select 3. Click the soft key.

  • Page 30: Filtering A Directory

    — Search by first name, last name, or number. Filtering a directory The IP Softphone 2050 directory enables you to filter directories. Filtering makes directories smaller and easier to manage and use. This feature is especially useful for dealing with large, cumbersome directories; by filtering a directory you can greatly reduce the number of names you have to search through.

  • Page 31: Dialing From The Personal Directory

    Managing contacts with the IP Softphone 2050 4. Locate the contact you want to call, then do one of the following: — Double-click the phone number you want to dial. — Double-click the contact's name. Call Contact — Click the toolbar button to dial the default telephone number.

  • Page 32: Dialing From The Callers List

    Managing contacts with the IP Softphone 2050 — Scroll to the desired contact. — Search for the contact by name or number. — Enter the number of the contact to find it. 3. Double-click the contact to dial the selected entry.

  • Page 33: Using The Properties Dialog Box

    Using the Properties dialog box Use the Properties dialog box to enter or change contact information. To open the Properties dialog box: 1. On the IP Softphone 2050 window, do one of the following: Application menu > Local Directory > Local Directory.
  • Page 34 Email type - Enter a label for the e-mail address. For example, “Personal e-mail account.” Note: You cannot send e-mail using the IP Softphone 2050. Properties - Notes tab Use this tab to record miscellaneous information about a contact. You can enter significant dates, recent orders, meeting locations, or any information you need to be available when you call the contact.
  • Page 35 Managing contacts with the IP Softphone 2050 Note: You can dial a contact’s non-default telephone number by right-clicking the contact and selecting any other telephone number that appears in the pop-up menu.

  • Page 36: Managing Ip Softphone 2050 Calls

    Answering telephone calls Before answering a call, ensure that you are wearing your headset. When you receive a call, you hear the IP Softphone 2050 ringer through the Ringing Speaker and you see Caller ID (if available) on the display area.

  • Page 37: Holding And Retrieving Telephone Calls

    Managing IP Softphone 2050 calls Note: To switch between callers, click the appropriate Line key. Holding and retrieving telephone calls Before using the phone, ensure that you are wearing your headset. To put a call on Hold, or retrieve a call from Hold: Line 1.

  • Page 38: Ip Softphone 2050 Usb Headset Adapter

    IP Softphone 2050 USB Headset Adapter You must install a Nortel USB Audio kit before using the IP Softphone 2050. See “Installing the USB Headset Kit” on page 24. Overview The features of the USB Headset Adapter are described in Table 2.
  • Page 39 If you have an incoming call, press the button to answer the call. If you have no incoming call when you press this button, the IP Softphone 2050 selects a line and you hear a dial tone. Release Release button...

  • Page 40: Answering Calls With The Usb Headset Adapter

    Adapter You can answer a call using the USB Headset Adapter even if the IP Softphone 2050 is minimized or in the background. To answer a call using the USB Headset Adapter: 1. Ensure that you are wearing your headset.

  • Page 41: Muting A Call

    Using the i2050 Smart Functions menu The i2050 Smart Functions menu provides quick access to IP Softphone 2050 features. You can customize what appears on this menu using the i2050 Configuration Utility. To access the i2050 Smart Functions menu: i2050 Smart Functions 1.

  • Page 42: Customizing The I2050 Smart Functions Menu

    IP Softphone 2050 USB Headset Adapter Customizing the i2050 Smart Functions menu You can customize the features that appear on the i2050 Smart Functions menu using the i2050 Configuration Utility. To customize the i2050 Smart Functions menu: Start 1. Click the button.

  • Page 43: Custom Functions For I2050 Smart Functions Menu

    Arguments 4. In the box, enter any arguments that are required for this function. Note: If you want the IP Softphone 2050 to prompt you for the Prompt argument when you select this special function, select the for arguments check box.
  • Page 44 IP Softphone 2050 USB Headset Adapter Initial directory 5. In the box, enter the pathname of the directory you want this function to use. Note: If you do not know the pathname of the directory, click the Browse button beside the Initial directory box. You can then navigate to the correct directory, select it, and click the button.

  • Page 45: Ip Softphone 2050 Macros

    IP Softphone 2050 macros About macros with the IP Softphone 2050 The IP Softphone 2050 enables you to record macros. A macro is a recorded sequence of steps that can be used to automate repetitive actions. For example, you can program a macro that selects a particular...

  • Page 46: Deleting A Macro

    IP Softphone 2050 macros Note: If you wish to cancel recording a macro, click the Abort button at the bottom of the Call Control window. Deleting a macro You can delete a macro by recording a new macro over the existing one.

  • Page 47: Ip Softphone 2050 Menu Commands

    - Displays the Line keys and the dialpad. Configure Audio • – Specifies the sound device you want to use with the IP Softphone 2050. A sound device such as the USB Audio Kit enables your computer to send and receive audio (sound) signals. Select Skin •...

  • Page 48: Standard Call Control Window Menu

    Configure Audio • – Specifies the sound device you want to use with the IP Softphone 2050. A sound device such as the USB Audio Kit enables your computer to send and receive audio (sound) signals. Select Skin •...

  • Page 49: Macro Menu

    IP Softphone 2050 menu commands System Tray • – Shows or hides the IP Softphone 2050 task tray icon. Right-click this icon to make or manage telephone calls. Macro menu The Macro menu contains the following items. Macro [Name] •...

  • Page 50: Troubleshooting The Ip Softphone 2050

    IP Softphone 2050 and other applications. For example, installing Timbuktu version 2.0 for Windows 2000 overwrites a .dll file that is also used by the IP Softphone 2050. The IP Softphone 2050 requires the newer version of the .dll and installs this newer version if necessary.

  • Page 51: Connection Is Reinitializing

    Troubleshooting the IP Softphone 2050 If the communication server is running and reachable, and the IP Softphone 2050 is pointed to the correct IP address, the “Connecting...” message appears briefly (or not at all). The “Server unreachable” message indicates that there is a problem contacting the communication server.

  • Page 52: Authorization Failed

    Troubleshooting the IP Softphone 2050 different sub-components, causing this message to appear two or three times in rapid succession during a normal startup. Potential causes: • If the message appears briefly, this is part of a normal startup. • If the message persists, a programming error in the communication server is indicated.

  • Page 53: Service Denied

    Symptom: • Cannot connect properly to the communication server. • Messages written to the IP Softphone 2050 appear very slowly. • Floppy drive is active. Potential causes: The Trace utility is turned on and writing signaling information to a slow...

  • Page 54: Audio Problems

    Check that Network Address Translation (NAT) device is used in the system. If so, check the NAT configuration. One-way audio occurs if the NAT configuration causes the IP Softphone 2050 to attempt to connect to the wrong IP address. Broken or choppy speech The Audio Quality slider adjusts the number of buffers between the computer audio device and the IP Softphone 2050 application.

  • Page 55: Control Panel

    (PCMCIA) inserted. In the specific case of this PC card, the problem relates to a version of the Xircom driver. This driver takes CPU cycles even when it is not active and this, in turn, causes IP Softphone 2050 audio to become choppy.
  • Page 56 Headset Adapter for this purpose.) Advanced audio settings Use Communication Server values. When you Select the option choose this option, the IP Softphone 2050 uses the jitter buffer parameters sent from the communication server.

  • Page 57: Reset Conditions

    IP Softphone 2050 skin • firewall applications intercept or delay packets causing the IP Softphone 2050 to reset due to the expiration of the Watchdog timer Note: Use care when using firewall applications on the same computer as the IP Softphone 2050.

  • Page 58: Cannot Hear Audio Through Headset

    All of the features on the USB Headset Adapter tab in the i2050 Configuration Utility are grayed out. Description: The adapter is not recognized as a Nortel USB Headset Adapter or the version of the USB Headset Adapter is earlier than 2.0. Potential causes: 1.

  • Page 59: Directory Problems

    Troubleshooting the IP Softphone 2050 Sound still comes out of my computer speakers Description: The IP Softphone 2050 is not configured to direct all call audio to the headset. Action: Configure the USB Headset by doing the following: 1. Go to the IP Softphone 2050 Call Control Window.

  • Page 60: Personal Directory, Redial List, And Callers List

    If the application is idle for one minute during any of the operations, the application is closed and your IP Softphone 2050 goes back to the idle state. The Personal Directory, Redial List, and Callers List features support: •...

  • Page 61: Call Log Options

    Personal Directory, Redial List, and Callers List • system administrator restoration of profiles for single, multiple, or all users User preferences for Personal Directory, Redial List, and Callers List You can change the following: • language • date/time display format •...
  • Page 62 Personal Directory, Redial List, and Callers List • Preferred name match • Area code set-up • Name display format Table 3 describes the Call Log Options. Table 3: Call Log Options (Part 1 of 2) Call Log Option Description Default value Log all/unanswered Callers List logs all of Log all calls...

  • Page 63: Incoming Calls

    Personal Directory, Redial List, and Callers List Table 3: Call Log Options (Part 2 of 2) Call Log Option Description Default value Name display format You can define the First name/last format of the name name displayed for incoming calls. The options are: first name/last name or last name/first name To set Call Log Options:...
  • Page 64 Personal Directory, Redial List, and Callers List • DN at home (up to 31 characters • cell phone (up to 31 characters) • pager (up to 31 characters) To add a contact to Personal Directory: Directory 1. Tap the icon. Personal Directory.
  • Page 65 Personal Directory, Redial List, and Callers List Personal Directory. 3. Tap 4. Find the contact by one of the following: — Scroll to the desired contact. — Search for the contact by name or number. — Enter the number of the contact to find it. 5.
  • Page 66 Personal Directory, Redial List, and Callers List Dialing from the Callers List To dial from the Callers List: 1. Do one of the following to open Callers List: Callers List — Tap the icon on the Toolbar Directory — Tap the icon and tap Callers List.
  • Page 67 Personal Directory, Redial List, and Callers List 2. Find the contact by one doing of the following: — Scroll to the desired contact. — Search for the contact by name or number. — Enter the number of the contact to find it. 3.

  • Page 68: Password Administration

    The Station Control Password (SCPW) protects your private directory information. You can perform Password Administration from your MVC 2050 once your SCPW is defined by your system administrator on the Call Server. This includes turning password protection on or off and changing your password.
  • Page 69 Personal Directory, Redial List, and Callers List 4. If you tapped Ent, select one of the following: — Enable Pwd Protection Disable Pwd Protection — 5. Tap one of the following: — to accept your selection — to return to the Directory list 6.
  • Page 70 Personal Directory, Redial List, and Callers List If you make three consecutive incorrect password attempts within an hour, you are locked out of the password-protected features for an hour. “Locked access” displays on your telephone. If Virtual Office is enabled, it is also locked out. If you fail to access Virtual Office with incorrect password attempts, your access to other password- protected features is also locked out.

  • Page 72: User Guide

    Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

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