Nortel Softphone 2050 User Manual
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Nortel Softphone 2050 User Manual

Nortel Softphone 2050 User Manual

Nortel 2050: user guide
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Nortel Communication Server 1000
IP Softphone 2050
User Guide

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Summary of Contents for Nortel Softphone 2050

  • Page 1 Nortel Communication Server 1000 IP Softphone 2050 User Guide...

  • Page 3: Revision History

    Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Softphone 2050 User Guide (NN- 10300-054). June 2006 Standard 4.00. This document is up-issued to reflect additional information about reserved keyboard keys.
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents IP Softphone 2050 overview ......9 Features ......... . 9 Components .
  • Page 6 Managing IP Softphone 2050 calls ....43 Making telephone calls ......43 Answering telephone calls .
  • Page 7 Custom Functions for Smart Functions menu ... . 55 IP Softphone 2050 macros ......58 Entering a macro .
  • Page 8 Using Password Administration ..... . . 93 IP Softphone 2050 Diagnostics ..... . 97 Overview .

  • Page 9: Ip Softphone 2050 Overview

    IP Softphone 2050 overview The IP Softphone 2050 is a business telephone application that you can use to make and take calls over your computer. Using a headset or handset connected to your PC, you control calls with a click of the mouse pointer, from your PC keyboard, or from the USB Audio Adapter.
  • Page 10 IP Softphone 2050 overview — Inbox (Message) — Shift (Outbox) — Services — Expand • Dedicated call processing keys: — Hold — Goodbye — Answer — Volume — Mute — Navigation — Message Waiting • User-selected ringer that lets the PC speakers or the headset ring for incoming calls •...

  • Page 11: Components

    “i2050.exe application” on page 12 Call Control window The IP Softphone 2050 Call Control window displays the line keys, feature buttons, and call display. Use this window to make and manage your telephone calls. You also use this window to access both your Local Directory and CS 1000 Directory features (Personal Directory, Application Server Administration, and Password Administration).
  • Page 12 For more information, see “IP Softphone 2050 Expansion Module” on page 48. i2050.exe application The i2050.exe application lets the IP Softphone 2050 communicate with the server. This process appears as long as the IP Softphone 2050 icon appears in the system tray.

  • Page 13: Ip Softphone 2050 Call Control Window

    File > Settings > 4. Select Accessibility Note: If the IP Softphone 2050 is running, you must exit and restart for the change to the Accessibility Interface to take effect. IP Softphone 2050 Call Control window Start > Programs > Nortel >...

  • Page 14: Call Control Window

    IP Softphone 2050 Call Control window Call Control window The Call Control window (see Figure 1 below and Figure 2 on page 15) includes the standard features that let you make and manage telephone calls. For information about the elements of the Call Control window, see Table 1 on page 16.

  • Page 15: Accessibility Interface

    The Accessibility Interface works with JAWS® for Windows from Freedom Scientific—screen reading software that lets visually impaired users access the full range of IP Softphone 2050 features. The Accessibility Interface has been tested on JAWS® Version 5.0. The screen is divided into four groups of controls: Display, Line and Feature, Date and Time, and Indicators.

  • Page 16: Call Control Window Elements And Functions

    IP Softphone 2050 Call Control window Call Control window elements and functions Table 1 describes the elements and functions of the Call Control window. Table 1: IP Softphone 2050 components and functions (Part 1 of 3) Element Function Primary display...
  • Page 17 Table 1: IP Softphone 2050 components and functions (Part 2 of 3) Element Function To scroll through menus and lists in the display area. Navigation arrows Use the Send/Enter key at the center of the navigation cluster to confirm menu selection (1100 series theme only).

  • Page 18: Hot Keys

    IP Softphone 2050 Call Control window Table 1: IP Softphone 2050 components and functions (Part 3 of 3) Element Function Directory To access CS 1000 Directory features. Depending on how the system administrator sets up this service, use this button to access Personal Directory or other server-based directory services.

  • Page 19: Removing A Hot Key

    Settings Settings window, see “Opening the Settings window” on page 63. 2. Select Hot Keys. IP Softphone 2050 Call Control window key, enter the key combination—“Alt + Shortcut Key Currently Used By window. For information about opening the text box.

  • Page 20: System Tray Icon And Menu

    5. Click Remove. System tray icon and menu Use the IP Softphone 2050 system tray icon menu to manage phone calls and messages without opening the Call Control window. To access the menu, right-click the IP Softphone 2050 icon in the Windows taskbar system tray.

  • Page 21: Ip Softphone 2050 Directories

    “CS 1000 Directory” on page 22 Local Directory The IP Softphone 2050 Local Directory lets you store as many phone directories on your computer as you need. You can use the Shortcut Bar to organize your contacts into smaller groups of shortcut links.

  • Page 22: Cs 1000 Directory

    CS 1000 Directory The CS 1000 Directory maintains contact information and server- supported features in a remote, central database called the Application Server. Accessible from the IP Softphone 2050 Call Control window, the CS 1000 Directory supports the following features: •...

  • Page 23: Callers List

    In Directory View mode, the number you dialed displays. Redial List content updates when you dial out. Entries in the Redial List are sorted by Call Log time. The oldest entry appears at the beginning of the list. To IP Softphone 2050 Directories...

  • Page 24: Password Administration

    If the application rests idle for one minute during any of the operations, the directory feature closes and your IP Softphone 2050 returns to the idle state. For information about managing contacts or making calls from the CS1000 Directory, see “Managing contacts from the CS 1000 Directory”...

  • Page 25: Application Server Administration

    Using the Application Server Administration feature, your system administrator can: • Back up and restore the database • Manage user profiles For information about setting user preferences for CS 1000 Directory features, see “Setting CS1000 Directory user preferences” on page 89. IP Softphone 2050 Directories...

  • Page 26: Installing And Setting Up The Ip Softphone 2050

    800X600 or higher resolution monitor (16-bit color) • Universal Serial Bus (USB) port (version 1.1 or 2.0) Supported operating systems To use the IP Softphone 2050, you must have one of the following operating systems: • Microsoft Windows Vista •...

  • Page 27: Installing The Ip Softphone 2050

    With an Algo ATA users can, for example, use a cordless handset with their IP Softphone 2050. Note: The IP Softphone 2050 is compatible with the Algo ATA. For support, see www.algosolutions.com. Installing the IP Softphone 2050 For information about installing the IP Softphone 2050, see IP Phones Fundamentals (NN43001-368) or consult your system administrator.

  • Page 28: Managing Contacts From The Local Directory

    Edit > New Contact, or click The Properties dialog box appears. 3. Under the General name, address, telephone numbers, and other personal information. 4. Select the Details tab to enter any of the following contact details: Department, Office, or Assistant.

  • Page 29: Editing Contacts In The Local Directory

    7. Click OK. Note: For more information about entering information in the property fields, see “Using the Properties dialog box” on page 33. To add a contact to a group: 1. In the Shortcut Bar, select the group of shortcut links to which you want to add a contact.

  • Page 30: Finding Contacts In The Local Directory

    Managing contacts from the Local Directory To delete a contact from the Local Directory: 1. Open the Local Directory. For details, see “Opening a Local Directory from the Call Control window” on page 22. 2. Using your mouse pointer, select the contact you want to delete. Note: To delete a range of contacts, click the first contact in the range, and then shift-click the last contact in the range.

  • Page 31: Filtering A Local Directory

    5. To stop a search, click Stop. Filtering a Local Directory The IP Softphone 2050 lets you filter a Local Directory, making it smaller and easier to manage. This feature is useful for dealing with large directories. By filtering a directory, you can reduce the number of names through which you must search.

  • Page 32: Managing Groups In The Shortcut Bar

    Managing contacts from the Local Directory — Right-click the contact's entry, and then click the desired telephone number in the menu. — To dial the default telephone number, click toolbar. — Click the arrow beside the desired telephone number from the list.

  • Page 33: Using The Properties Dialog Box

    A cursor appears in the Group button. 4. Enter the new name you want the group to be called. 5. Press Enter. Note: To view the list of contacts within a group, click the desired group in the Shortcut Bar. Using the Properties dialog box Use the Properties dialog box to enter or change contact information.

  • Page 34: Linking To External Directories

    Use this tab to store a contact’s name, address, e-mail address, company information, and telephone numbers. To create a contact record, enter the contact’s name and at least one telephone number. All other information is optional. Note: To add a half-second delay in the dialing pattern, insert a comma in the telephone number, wherever you want the pause to occur.

  • Page 35: Linking To The Ldap Directory

    • Outlook directory • Windows Address Book directory (WAB) To access these external directories, you must create a link to the desired directory in the Shortcut Bar. After you add the directory, an icon appears in the Shortcut Bar. You can then click the icon to view or dial contacts in that directory.

  • Page 36: Linking To Outlook

    Managing contacts from the Local Directory To add a new schema to the list: 1. From the Schema tab, click Add. A Dialog box opens. The Dialog box lists all current names and fields used by the LDAP directory. 2. In the Schema Name new LDAP schema.

  • Page 37: Linking To Windows Address Book Directory

    3. From the menu, select The Properties dialog box appears. 4. If no phone numbers appear in the input at least one valid phone number. If the telephone numbers in Phone Numbers The contact is added to the Local Directory.
  • Page 38 Managing contacts from the Local Directory Note 1: You cannot directly add contacts to an external directory from within the Local Directory. Note 2: If the contents of an external directory change, you must first update that directory for the changes to show in the Local Directory. To update, right-click the imported directory and click Refresh.

  • Page 39: Managing Contacts From The Cs 1000 Directory

    Managing contacts from the CS 1000 Directory Your server supports the following CS 1000 Directory features: Personal Directory, Redial List, and Callers List. You can use the following options to manage contacts in CS 1000 Directory features: • “Adding contacts to the Personal Directory” on page 39 •...

  • Page 40: Editing Cs 1000 Directory Contacts

    Managing contacts from the CS 1000 Directory Note 1: Unlike the Local Directory, CS 1000 Directory features (Personal Directory, Redial List, Callers List) are stored on the Application Server. Note 2: You can also add contacts to the Personal Directory by copying entries from the Corporate Directory, the Redial List, the Callers List, or other available directory applications.

  • Page 41: Deleting Cs 1000 Directory Contacts

    Deleting CS 1000 Directory contacts To delete a contact from the Personal Directory, Redial List, or Callers List: 1. On the Call Control window, click 2. Select the Personal 3. Search for the entry. 4. Highlight the entry. 5. Click Delete. 6.

  • Page 42: Dialing From The Redial List

    Managing contacts from the CS 1000 Directory 3. Find the contact using one of the following: — Scroll to the desired contact. — Search for the contact by name or number. — Enter the number of the contact to find it. 4.

  • Page 43: Managing Ip Softphone 2050 Calls

    Microsoft Outlook or an open Microsoft Word or Excel file onto the Call Control window. — Select a contact from a Microsoft application such as Outlook (if the IP Softphone 2050 has been selected as a line source in the application dialing properties). Managing IP Softphone 2050 calls Answer/Headset.

  • Page 44: Answering Telephone Calls

    Managing IP Softphone 2050 calls — Select Keys > Macros, and then choose the desired macro. — Click Directory, and then: Open a CS 1000 Directory feature: Personal Directory, Redials List, or Callers List. Scroll through the directory to find the contact you want.

  • Page 45: Holding And Retrieving Telephone Calls

    — Click Answer to answer the call. — Click Open to activate the IP Softphone 2050 Call Control window and select a call handling feature, such as forwarding the incoming call to another line or to voicemail. — Click Close to close the notification window.

  • Page 46: Support For Tapi Applications

    2. From the Call Control window, click Support for TAPI applications The IP Softphone 2050 has the ability to handle calls placed using TAPI (Telephony Application Programming Interface) compliant applications, such as Microsoft Outlook. This enables you to make calls from your...
  • Page 47 Connect using line menu, select Nortel IP Softphone 2050 Line. 4. Click OK. 5. From the New Call dialog box, select Start Call. For errors encountered when using the IP Softphone 2050 TAPI Service Provider, see “TAPI problems” on page 110.

  • Page 48: Ip Softphone 2050 Expansion Module

    Module The Expansion Module (EM) provides status information about other IP Softphone 2050 or physical IP Phone clients connected to the network, such as whether a client is on-line, off-line, and so on. The EM is similar to the Key Expansion Module (KEM) device available for hardware IP Phones.

  • Page 49: Using The Expansion Module

    Up to three EMs can be added to the IP 2050 Call Control Window, with the additional EMs cascading vertically beneath the original window. A scrollbar allows access to additional keys. Each key has a label and an icon indicating the state of the assigned client.
  • Page 50 IP Softphone 2050 Expansion Module 3. Enter a name for the new group. 4. Click OK. To remove a group: 1. Right-click on an existing group. Note: The General group is the default group and cannot be removed. 2. Select Remove Group.

  • Page 51: Ip Softphone 2050 Usb Headset Adapter

    IP Softphone 2050 USB Headset Adapter You must install a Nortel USB Audio kit before using the IP Softphone 2050. The features of the USB Headset Adapter are described in Table 2. Table 2: USB Headset Adapter elements and functions (Part 1 of 2)
  • Page 52 Element Function Answer button To answer an incoming call, press Answer. If you have no incoming call when you press this button, the IP Softphone 2050 selects a line and you hear a dial tone. Release button Press the call.

  • Page 53: Answering Calls With The Usb Headset Adapter

    Answering calls with the USB Headset Adapter You can use the USB Headset Adapter to answer calls whenever the IP Softphone 2050 is running—even if minimized or running in the background. To answer a call using the USB Headset Adapter: 1.

  • Page 54: Muting A Call

    To mute a call using the Headset adapter, press the Using the Smart Functions menu The Smart Functions menu provides quick access to IP Softphone 2050 features. You can customize what appears on this menu using the Configuration Utility.

  • Page 55: Customizing The Smart Functions Menu

    1. Click New. 2. In the Name box, enter the name you want to appear on the Smart Functions menu. IP Softphone 2050 USB Headset Adapter window, select File > Settings > USB Functions. list, and then click Add. Move down.
  • Page 56 4. In the Arguments box, enter any arguments that are required for this function. Note: If you want the IP Softphone 2050 to prompt you for the argument when you select this special function, select arguments. 5. In the Initial directory want this function to use.
  • Page 57 IP Softphone 2050 USB Headset Adapter To remove a custom function: 1. Select the custom function you want to remove. 2. Click Delete. 3. To confirm the deletion, click Yes.

  • Page 58: Ip Softphone 2050 Macros

    IP Softphone 2050 macros IP Softphone 2050 macros Use the IP Softphone 2050 to enter macros. A macro is a sequence of keystrokes that you can use to automate repetitive actions. For example, you can program a macro that selects a particular telephone line and then dials a telephone number automatically, or a macro that ensures a certain number is always dialed out on a particular telephone line.

  • Page 59: Deleting A Macro

    Delete Macro. This clears the macro. 3. To finalize the change, press Apply. Playing a macro You can play macros to dial telephone numbers or access your voicemail. To play a macro: 1. From the Call Control 2. Select the desired...

  • Page 60: Ip Softphone 2050 Menu Commands

    IP Softphone 2050 menu commands IP Softphone 2050 menu commands The following sections describes the IP Softphone 2050 menu commands: • “Call Control window menu command” on page 60 Call Control window menu command The IP Softphone 2050 supports a Windows-style menu command system, with File, Edit, Keys,View, and Help menus available by clicking the Menu button at the top left corner of the Call Control window.

  • Page 61: Using The Edit Menu

    Send—Select to confirm menu selections and terminate input sequences. • Features—Select to view a list of available, server-supported features. IP Softphone 2050 menu commands Numeric and the IP Softphone 2050 interprets Alphabetic and the IP Softphone 2050 File > Settings > Sound...

  • Page 62: Using The Help Menu

    Contents—Select to open the contents section of the IP Softphone 2050 Help system. • Search—Select to search for a specific item in the IP Softphone 2050 Help system. • Index—Select to open the index section of the IP Softphone 2050 Help system.

  • Page 63: Ip Softphone 2050 Settings

    IP Softphone 2050 Settings Use the Settings window (shown in Figure 5) to access and configure the many IP Softphone 2050 features and functions. You can open the Settings window from the Windows Start Menu or from the IP Softphone 2050 Call Control window.

  • Page 64: Using The Settings Window

    “USB Headset” on page 81 • “About” on page 84 Features and functions are listed in the left pane of the IP Softphone 2050 Settings window (see Figure 5 on page 63). Select the desired feature to open the corresponding dialog box.

  • Page 65: Profiles

    Profiles Use profiles to configure the IP Softphone 2050. Using profiles, you can keep multiple IP Softphone 2050 configurations on the same computer. When you make changes to any feature or function, the changes affect only the current profile. Note: The name of the current profile appears at the lower right corner of all IP Softphone 2050 Settings dialog boxes, above the Apply button (see Figure 5 on page 63).

  • Page 66: Removing Profiles

    (as defined by the profile). The Main Application screen opens. If the IP Softphone 2050 is not currently running, the Settings window closes. The next time you start the IP Softphone 2050, it attempts to connect to the server (as defined by the profile).

  • Page 67: Exporting Profiles

    Note: Check the server dialog box in IP Softphone 2050 Settings to see which server your current profile uses. Exporting profiles To back up your personal settings or to use your profiles with other applications, export your IP Softphone 2050 profiles to your computer hard drive.

  • Page 68: Server

    IP Softphone 2050 Settings Server Use the Server dialog box to configure the connection between the IP Softphone 2050 and your communications server. You can either use the default method (DHCP) or manually specify an IP address. To open the...

  • Page 69: Restoring Defaults

    To restore the settings dialog to its default settings, click Defaults. Resetting the connection To reset the server connection while the IP Softphone 2050 is running, click Reset. License Servers Use the License Servers dialog box to add new license servers to the...

  • Page 70: Theme

    IP Softphone 2050 Settings by the IP Softphone 2050 client. The server at the top of the list is contacted first, followed by the second, and so on. To add a new License Server: 1. Enter the new server IP address (or DNS name) in the field.

  • Page 71: Features

    2. Locate and select the IP Softphone 2050 folder in your file system. 3. Click OK. Note: You can also use the theme dialog box to set the IP Softphone 2050 to the Accessibility Interface. For information about opening or using the Accessibility Interface, see “Accessibility Interface”...

  • Page 72: Audio

    Note: If your IP Softphone 2050 audio sounds choppy or broken, move the slider toward Higher Quality. Use the Ringer Attenuation slider to increase or decrease the ringer volume.

  • Page 73: Hardware Id

    The Hardware ID text box displays the current hardware address. The following sections describe the Hardware ID settings: • “MAC addresses” on page 74 • “Selecting MAC addresses” on page 74 IP Softphone 2050 Settings Restore Original...

  • Page 74: Advanced Audio

    Ethernet hardware address is not unique to the server. To return the settings to their installation defaults, click To reset the Hardware ID while the IP Softphone 2050 is running, click Reset. Note: The Firmware Version field displays the latest IP Softphone 2050 firmware version reported by the server.

  • Page 75: Echo Cancellation

    Defaults. Listener IP Note: This dialog box is intended for expert users only. Use the Listener IP dialog box to override port assignments when the IP Softphone 2050 application conflicts with another application on your computer. IP Softphone 2050 Settings...

  • Page 76: Sounds

    IP Softphone 2050 Settings Under normal operation, the IP Softphone 2050 listens for UNIStim traffic on all IP addresses and IP ports. You can set the IP Softphone 2050 to listen to only one specific IP address or port. To use a specific address: 1.

  • Page 77: Hot Keys

    Note: The IP Softphone 2050 currently supports only .wav files To test the selected sound, press the sound while playing, click the square Hot Keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options.

  • Page 78: Lamp Sounds

    The IP Softphone Call Control window supports six line/feature keys (see Figure 2 on page 15). Use the Key Type dialog box to select which keys the IP Softphone 2050 uses to place calls (line keys). The selected keys will display as available line keys when making a call.

  • Page 79: Language

    (feature keys) show as Feature Inactive or Feature Active. Language Use the Language dialog box to select the language for the IP Softphone 2050 Settings window, Local Directory, and all menus and dialogs associated with the main application. Note: Some language that you encounter in operating the IP Softphone 2050 comes from your communications server, or from your computer operating system (OS).

  • Page 80: Expansion Module

    • Restore settings back to defaults. For information on using the Expansion Module, see “IP Softphone 2050 Expansion Module” on page 48. Personal Call Recording To use Personal Call Recording, a call-recording application provided by Algo Solutions must be installed.

  • Page 81: Plantronics Usb Bluetooth Headset

    • Path displays the directory and file name where the third party application resides on your computer. To allow the IP Softphone 2050 to record calls: 1. Select Allow this application to record 2. Click or Apply.

  • Page 82: Selecting The Headset

    Setting external lamp controls Note: The external lamp is available on the desktop adapter only. The IP Softphone 2050 supports an optional external LED lamp (also known as an in-use lamp). The lamp provides visual indication of call status, headset connection, and messages waiting.
  • Page 83 To disable Headset Disconnect, select None. Active Call With Active Call enabled, the external lamp activates when the IP Softphone 2050 registers an active call. To enable Active Call, select the cadence you want from the list. To disable Active Call, select None.

  • Page 84: About

    Message Waiting Using the backlight The USB Headset Adapter uses a backlight to illuminate the buttons, letting you know when the IP Softphone 2050 is running. To enable the backlight, select Configuring Smart Functions The Smart Functions button on the desktop USB Headset Adapter provides quick access to IP Softphone 2050 features.

  • Page 85: Accessibility Interface

    1. Select File > Settings > 2. Select Accessibility Note: You must exit and restart the IP Softphone 2050 for the change to Accessibility Interface to take effect. Control groups The Accessibility Interface lets you move through the following four groups of controls: •...

  • Page 86: Accessibility Interface Menu

    Callers List). Line and Feature Choose from six available Line and Feature group keys to place or receive calls, or to access a range of server-supported IP Softphone 2050 features. Note: Only your system administrator can assign Line keys. Contact your system administrator for more information about the available features that your server provides.

  • Page 87: Navigating Menu Commands

    This section describes the following: • “Navigating Control groups” on page 87 • “Navigating Menu Commands” on page 87 Navigating Control groups Use the following keystrokes to move through the four Control Group fields: • To move to the next field, press Tab. •...

  • Page 88: Using Hot Keys

    You can assign keyboard hot keys to access the full range of Call Control window functions and menu options—necessary for using all of the IP Softphone 2050 features from the Accessibility Interface. For information about available hot keys, and for adding or removing hot...

  • Page 89: Setting Cs1000 Directory User Preferences

    Directory features. To change the language used by the Call Control window, see “Language” on page 79. Setting CS1000 Directory user preferences Directory on the Call Control window. Telephone Options > list, select the language that you want to use (for Language.

  • Page 90: Setting The Date And Time

    Call Control window. 4. Select the desired format. Enabling the Call Timer With the Call Timer telephone option enabled, the IP Softphone 2050 automatically measures and displays the length of each call. To enable Call Timer: 1.

  • Page 91: New Call Indication

    The default setting for Log Mode is: Log All Calls. New call indication With the new call indication option enabled, the IP Softphone 2050 displays an indication message when it receives new incoming calls. To enable or disable new call indication: 1.

  • Page 92: Preferred Name Match

    Use area code setup to organize the display of incoming telephone numbers. When an incoming call arrives with an area code that matches one of the three stored area codes, the IP Softphone 2050 reorders the incoming call number to display the telephone number followed by the area code (as opposed to the area code followed by the telephone number).

  • Page 93: Using Password Administration

    5. Enter the area code you want to use, or edit the existing area code. The default for area code setup is: no area code specified. Name display format You can set the IP Softphone 2050 to display the name of the incoming calling party in either of the following formats: •...

  • Page 94: Enabling Password Protection

    “Enabling Password Protection” on page 94 • “Changing your personal password” on page 95 With password protection enabled, the IP Softphone 2050 requires authentication before allowing you to access the Personal Directory, Redial List, or Callers List. When you attempt to access any of these password-protected features, a prompt asking you to enter your password appears.

  • Page 95: Changing Your Personal Password

    If you make three consecutive incorrect password attempts within an hour, the application locks you out of all password-protected features for one hour. “Locked access” displays on your telephone. The application also locks you out of Virtual Office (if enabled). If you fail to access Virtual Office due to incorrect password attempts, then the application also locks your access to other password-protected features.
  • Page 96 Setting CS1000 Directory user preferences If you forget your password or the system locks you out, then your system administrator can reset and unlock your access at any time.

  • Page 97: Ip Softphone 2050 Diagnostics

    IP Softphone 2050 Diagnostics Overview IP Softphone 2050 diagnostics are accessible from the Help menu and provide information about specific IP Softphone 2050 software, hardware, and networking components. This information is useful to advanced users or support personnel when investigating problems with the application.
  • Page 98 The default is 15 seconds. You can set the interval from a minimum of 1 second to a maximum of 600 seconds. • System Information—Select to view system information. For more information about diagnostics for the IP Softphone 2050, see IP Phones Fundamentals (NN43001-368).

  • Page 99: Troubleshooting The Ip Softphone 2050

    • “Service denied” on page 103 Communication server is unreachable Symptom: One of the following messages appears: • Connecting... • Server unreachable. Reconnecting in xx seconds. • 802.1 QoS is not supported on your network. Troubleshooting the IP Softphone 2050...

  • Page 100: Unable To Obtain Valid License

    Troubleshooting the IP Softphone 2050 Description: These messages indicate that the connection with the communication server cannot be established. The IP Softphone 2050 sets a random retry time, after which it attempts to reconnect. This process repeats until the IP Softphone 2050 successfully connects.

  • Page 101: Connection Is Reinitializing

    An error message appears that the license cannot be obtained, is invalid or has expired. Description: When the IP 2050 Softphone is launched, an error message appears in the display area indicating that the license server is unreachable or that the existing license code is invalid or has expired.

  • Page 102: Authorization Failed

    If the message continues, check for correct communication server programming. Authorization failed Symptom: The following message appears: “Authorization failed”. Description: The IP Softphone 2050 has no authorization to use the communication server. Potential causes: • Your system administrator has not authorized the IP Softphone 2050. •...

  • Page 103: Service Denied

    • Invalid HardwareID in the Hardware ID dialog box (see “Hardware ID” on page 73) • Invalid communication server configuration Action: • Ensure that your communication server programming is correct. • Contact your system administrator. Troubleshooting the IP Softphone 2050...

  • Page 104: Audio Problems

    NAT configuration. One-way only audio problems can occur when incorrect NAT configuration causes the IP Softphone 2050 to attempt to connect to the wrong IP address. Broken or choppy speech Broken or choppy speech can occur due to any of the following: •...
  • Page 105 Audio buffering Use the Audio dialog box to adjust the level of buffering between your audio hardware and the IP Softphone 2050. For details, see “Audio” on page 72. Use the audio Quality slider to increase or decrease the amount of delay.

  • Page 106: Windows Sound Plays From The Headset

    Troubleshooting the IP Softphone 2050 even when it is not active and this, in turn, causes IP Softphone 2050 audio to become choppy. Solutions for this example are: • Upgrade your Xircom driver. • Remove the PC card when the notebook is docked.

  • Page 107: Reset Conditions

    Advanced audio problems due to network performance If network performance causes audio problems, use the Advanced Audio dialog box in the IP Softphone 2050 Settings window to override your communication server audio values. For more information about Advanced Audio, see “Advanced Audio” on page 74.

  • Page 108: Headset Not Functioning

    Troubleshooting the IP Softphone 2050 Headset not functioning If you experience any headset problems, try the following actions in the order presented: 1. Verify that you are using a supported operating system. For a list of supported operating systems, see “System requirements” on page 26.

  • Page 109: Usb Headset Adapter Features Appear Dimmed

    Softphone. USB Headset Adapter features appear dimmed Symptom: In the USB Headset dialog box of the IP Softphone 2050 Settings window, all the features appear dimmed. Description: Either the IP Softphone 2050 does not recognize the adapter as a supported Nortel adapter, or the adapter is earlier than 2.0.

  • Page 110: Tapi Problems

    Check all jacks and plugs for a loose connection. Sound still comes out of my computer speakers Description: The IP Softphone 2050 configuration does not direct all call audio to the headset. Action: To direct all call audio to your headset, select headset microphone and headset speaker in the box (see “Sound Devices”...
  • Page 111 Make sure the IP Softphone 2050 is active before using the feature. If it is running, close the application and restart it. Try your call again. If the error is still not resolved, contact your administrator. TAPI service provider is missing...
  • Page 112 Troubleshooting the IP Softphone 2050...

  • Page 113: Index

    Index Accessibility Interface, 85 Active Call, 83 Answer button, 52 Answer, 17 Application Server Administration, Backlight, 52, 84 Call Control Window 1140 skin, 14 compact skin, 15 Caller ID, 53 Callers List, 23 Copy, 16 CS 1000 Directory 22, 39 area code setup, 92 call log, 90 call timer 90...
  • Page 114 Menu command, 60 Message Waiting light, 51 Message Waiting, 83 Mute button, 52 Mute light, 52 Navigation arrows, 17 Nortel USB Audio Kit, 26 Nortel USB Audio kit, 51 Outbox/Shift, 18 Outlook directory, 35 Password Administration, 93 Personal Directory, 22, 41...
  • Page 115 Index USB Headset Adapter, 53 View menu, 62 Voice over IP (VoIP), 9 Volume button, 52 Volume, 17 Wide Area Network (WAN), 9 Windows Address Book directory,...
  • Page 116 Index...

  • Page 118: User Guide

    LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing, NORTEL PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

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