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Troubleshooting
Troubleshooting Tips
Most difficulties are easy to fix. Consult the troubleshooting table for common problems and their solutions. If you continue to
experience problems or need repairs beyond these minor adjustments, please call 1-866-SNOWJOE (1-866-766-9563)
for assistance.
m
WARNING!
Always remove the battery before performing any adjustments, maintenance or repairs to your cordless
pole chain saw.
Fault
The motor does not start
when you switch it on
The motor stops
during operation
Reduced battery
power reserve
The battery charger does
not charge the battery
(green indicator light on)
The battery charger does
not charge the battery
(no red led on)
Support
If your Sun Joe
iON8PS cordless pole chain saw requires
®
service or maintenance, please call 1-866-SNOWJOE
(1-866-766-9563) for assistance.
Model and Serial Numbers
When contacting the company, reordering parts or arranging
service from an authorized dealer, you will need to provide the
model and serial numbers, which can be found on the decal
located on the housing of the unit. Copy these numbers into
the space provided below.
Possible Cause
• No battery or not
inserted correctly
• Battery exhausted
• No battery or not
inserted correctly
• Battery exhausted
• Difficult operating
conditions absorbing
more current
• Dirty contacts
• No power supply to
battery charger
• Defective battery charger
20
Remedy
• Make sure that the battery is properly inserted
• Check charge status and recharge the battery
• Make sure that the battery is properly inserted
• Check charge status and recharge the battery
• Optimize use
• Clean contacts
• Check that the plug is properly inserted and that
the socket receives power
• Replace with original spare part
Record the following numbers from the housing or handle of your
new product:
Model #:
i O N 8
Serial #:
P S
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