Lenovo Customer Support Center - Lenovo ThinkPad X1 User Manual

Lenovo Customer Support Center

In most cases, you can solve your tablet problems by referring to the error message solutions, running
diagnostic apps, or consulting the Lenovo Web site. If you still encounter tablet problems after the
self-troubleshoot, contact Lenovo Customer Support Center.
If possible, be near your tablet when you make the call.
Before calling Lenovo
Before you contact Lenovo, do the following preparations for a quick service:
• Registering your tablet
Register your tablet with Lenovo so that you can get prompt support. For more information, see
"Registering your tablet" on page 13.
• Installing system updates
Installing the latest drivers or software might resolve the problems.
To download the latest drivers or software, go to:
http://www.lenovo.com/support
• Getting the proof of purchase
• Recording the machine type and serial number
• Recording the problem details
– What is the problem? Is it continuous or intermittent?
– Is there an error message? What is the error code, if any?
– What operating system are you using? Which version?
– Which software programs were running at the time of the problem?
– Can the problem be reproduced? If so, how?
Lenovo Support phone numbers
To get the Lenovo Support phone numbers for your country or region, do one of the following:
• Refer to the Safety, Warranty, and Setup Guide that comes with your tablet.
• Go to http://www.lenovo.com/support/phone.
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Chapter 7 Troubleshooting
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