Lenovo ThinkPad X1 Carbon User Manual
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Lenovo ThinkPad X1 Carbon User Manual

2nd generation
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User Guide

ThinkPad X1 (2nd Generation)

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Summary of Contents for Lenovo ThinkPad X1 Carbon

  • Page 1: User Guide

    User Guide ThinkPad X1 (2nd Generation)
  • Page 2 “Important safety information” on page iv • Appendix D “Notices” on page 117 The Safety, Warranty, and Setup Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/ThinkPadUserGuides. First Edition (August 2012) © Copyright Lenovo 2012.

  • Page 3: Table Of Contents

    Managing the battery power ..Chapter 6. Advanced configuration . . 63 Understanding the power-saving modes. . . Installing a new operating system ..© Copyright Lenovo 2012...
  • Page 4 ....Calling Lenovo ... . . Installing the driver for USB 3.0 ..

  • Page 5: Read This First

    © Copyright Lenovo 2012...

  • Page 6: Important Safety Information

    The information in this document does not alter the terms of your purchase agreement ® or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty, and Setup Guide that comes with your computer.

  • Page 7: Conditions That Require Immediate Action

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.
  • Page 8 that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.

  • Page 9: Power Cords And Power Adapters

    Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. © Copyright Lenovo 2012...

  • Page 10: Plugs And Outlets

    Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
  • Page 11 Products containing manganese dioxide lithium coin cell batteries may contain perchlorate. Perchlorate Material - special handling may apply, See www.dtsc.ca.gov/hazardouswaste/perchlorate Notice for built-in rechargeable batteries DANGER Do not attempt to replace the internal rechargeable lithium batteries. Contact Lenovo Support for factory replacement. © Copyright Lenovo 2012...

  • Page 12: Heat And Product Ventilation

    Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: •...

  • Page 13: Electrical Current Safety Information

    Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level. © Copyright Lenovo 2012...

  • Page 14: Additional Safety Information

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.

  • Page 15: Chapter 1. Product Overview

    Front view Figure 1. ThinkPad X1 (2nd Generation) front view Integrated camera Built-in microphones Power button Status indicators Black button Fingerprint reader ® TrackPoint pointing stick TrackPoint buttons Touch pad Volume control buttons © Copyright Lenovo 2012...
  • Page 16 TrackPoint pointing stick TrackPoint buttons Touch pad The keyboard contains the Lenovo unique UltraNav pointing device. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. Volume control buttons The volume control buttons enable you to quickly adjust the sound volume, mute the speakers, or mute the microphones of your computer.

  • Page 17: Right-Side View

    Right-side view Figure 2. ThinkPad X1 (2nd Generation) right-side view 4-in-1 media card reader slot Combo audio jack Mini DisplayPort connector USB 3.0 connector Security keyhole 4-in-1 media card reader slot The 4-in-1 media card reader supports the following cards: •...

  • Page 18: Left-Side View

    Your computer might come with a Mini DisplayPort to VGA adapter. Use the adapter to connect your computer to a compatible digital audio device or video monitor such as a high-definition television. USB 3.0 connector The Universal Serial Bus (USB) 3.0 connector is used for connecting devices compatible with a USB interface, such as a USB printer or a digital camera.

  • Page 19: Bottom View

    If you want to charge these devices when your computer is turned off, you need to connect the computer to an ac power supply and change the Always On USB settings in ThinkPad Setup and the Power Manager program. Wireless radio switch Use this switch to quickly turn on or turn off all wireless connections.

  • Page 20: Rear View

    Rear view Figure 5. ThinkPad X1 (2nd Generation) rear view SIM card slot SIM card slot If your computer has a wireless WAN feature, it might require a Subscriber Identification Module (SIM) card to establish wireless WAN connections. Depending on the country of delivery, the SIM card might be already installed in the SIM card slot.
  • Page 21 Microphone mute indicator When the indicator is on in red, the microphone mute mode is enabled. Wireless LAN/WAN/Bluetooth status indicator • Green: The wireless LAN, WAN, Bluetooth feature is on. • Off: Wireless network devices are disabled or the wireless radio is turned off. Device access status indicator When the indicator is on, the small form factor solid state drive is reading or writing data.

  • Page 22: Locating Important Product Information

    Certificate of Authenticity (COA) label. Machine type and model label The machine type and model label identifies your computer. If you contact Lenovo for help, the machine type and model number will help support technicians to identify your computer and provide the highest level of service.

  • Page 23: Fcc Id And Ic Certification Number Label

    FCC ID and IC Certification number label You can find the FCC ID and IC Certification numbers for the installed transmitter cards on the bottom of your computer as shown below. Certificate of Authenticity label The Microsoft Certificate of Authenticity label for the preinstalled operating system is attached. Printed on this label are the product ID and the product key information for your computer.

  • Page 24: Features

    Features Processor • See the system properties of your computer. To view the system properties, click Start, right-click Computer; then click Properties. Memory • Double data rate 3 low voltage (DDR3L) synchronous dynamic random access memory (SDRAM) Storage device • Small form factor solid state drive Display The color display uses TFT technology.

  • Page 25: Specifications

    Specifications Size • Width: 331 mm (13.03 inches) • Depth: 226 mm (8.90 inches) • Height: 8.0 to 17.3 mm (0.31 to 0.68 inches) Heat output • 90 W (307 Btu/hr) maximum Power source (ac power adapter) • Sine-wave input at 50 to 60 Hz •...

  • Page 26: Thinkvantage Programs

    Note: If you do not find the application you need in Control Panel, open the Lenovo ThinkVantage Tools application navigation window and double-click the dimmed icon to install the application you need.

  • Page 27: Thinkvantage Programs

    System and Security Lenovo - Fingerprint Reader Hardware and Sound Lenovo - Notebook Fingerprint Reader Lenovo Solution Center System and Security Lenovo - System Health and Diagnostics Programs Message Center Plus Messages from Lenovo Mobile Broadband Connect Network and Internet...
  • Page 28 Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program helps you work more easily and securely by providing easy access to various technologies, such as: • Lenovo Solution Center •...
  • Page 29 Note: If your Windows 7 model is not preinstalled with the SimpleTap program, you can download it from http://www.lenovo.com/support. System Update The System Update program helps you keep the software on your computer up-to-date by downloading and installing software packages (ThinkVantage programs, device drivers, UEFI BIOS updates, and other third party applications).
  • Page 30 User Guide...

  • Page 31: Chapter 2. Using Your Computer

    When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

  • Page 32: Special Keys And Buttons

    55. Getting connected in different locations is a challenge? • To troubleshoot a wireless networking issue, go to http://www.lenovo.com/support/faq. • Take advantage of the networking features by use of Access Connections. • To learn more about using the wireless features of your computer, refer to “Wireless connections” on page 29.

  • Page 33: Function Key Combinations

    You also can use the black button to interrupt the startup sequence of your computer and start the Rescue and Recovery workspace, which runs independently of the Windows operating system and is hidden from it. In this situation, you might need to do the following: •...
  • Page 34 – Computer display and external monitor (extended desktop function) – External monitor only Note: The Windows+P key combination has the same functionality as Fn+F7. Enabling or disabling the wireless features • Fn+F5 Enable or disable the built-in wireless networking features. If you press Fn+F5, a list of wireless features is displayed.

  • Page 35: Volume And Mute Buttons

    Volume and mute buttons You can adjust the sound level of the built-in speakers by using the following three buttons: Speaker mute button Volume control button Microphone mute button If you mute the sound and then turn off your computer, the sound will remain muted when you turn on your computer again.

  • Page 36: Windows Key

    Windows key You can display or hide the Start menu of Windows by pressing the Windows key You also can use the Windows key together with another key to achieve other functions. For details, refer to the help information system of the Windows operating system. Using the UltraNav pointing device Your computer comes with the UltraNav pointing device.

  • Page 37: Using The Trackpoint Pointing Device

    Using the TrackPoint pointing device The TrackPoint pointing device consists of a pointing stick on the keyboard and three click buttons at the bottom of the keyboard. To move the pointer on the screen, you apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard;...

  • Page 38: Using The Touch Pad

    Note: If you replace the keyboard, a new keyboard is shipped with the default cap. If you wish, you can keep the cap from your old keyboard and use it on the new one. Using the touch pad The touch pad is a pad below the TrackPoint buttons at the bottom of the keyboard.

  • Page 39: Disabling The Ultranav Pointing Device And Using An External Mouse

    • Left click: To mimic a single left click on a mouse, tap anywhere on the touch pad once or press the left click zone once. To mimic a double click on a mouse, tap anywhere on the touch pad twice or press the left click zone twice.

  • Page 40: Power Management

    2. Select the check box for Show UltraNav icon on the system tray. 3. Click OK. You can now change the properties of the UltraNav pointing device by clicking the UltraNav icon in the Windows notification area. Note: If you are using the Windows 7 operating system, click the triangular icon on the taskbar to show hidden icons.

  • Page 41: Charging The Battery

    • Do not bind the power cord tightly around the ac power adapter transformer pack when it is connected to the transformer. • Before you charge the battery, ensure that its temperature is at least 10°C (50°F). • You can charge the battery when the ac power adapter is connected to the computer. You need to charge it in any of the following conditions: –...

  • Page 42: Understanding The Power-Saving Modes

    For instructions on accessing the Power Manager program, see “Accessing ThinkVantage programs” on page 12. For more information about the Power Manager program, refer to the help information system. Understanding the power-saving modes There are several modes that you can use at any time to conserve power. This section introduces each mode and gives tips on the effective use of the battery power.

  • Page 43: Connecting To The Network

    Ethernet connections Your computer might come with the Lenovo USB 2.0 Ethernet Adapter, which enables you to do a 10/100 Mbps connection. You can connect your computer to a network using the adapter. For example, you can establish a broadband connection, such as DSL or CATV.
  • Page 44 • If there are restrictions on the use of computers on an airplane with the wireless feature, you need to disable it before boarding. Note: You can purchase a wireless network card as an option from Lenovo at http://www.lenovo.com/accessories/services/index.html. Tips for using the wireless LAN feature •...
  • Page 45 802.1x protocols and Cisco LEAP. Note: Client Security Solution is not preinstalled on your system. To download Client Security Solution, go to http://www.lenovo.com/support. For more information on wireless security offerings, go to http://www.pc.ibm.com/us/think/thinkvantagetech/security.html...
  • Page 46 5. To install a SIM card, insert the SIM card firmly into the slot until you hear a click. 6. Close the SIM card slot cover. Using Bluetooth Your computer is equipped with the integrated Bluetooth feature, you can enable or disable the feature by pressing Fn+F5.

  • Page 47: Checking The Wireless Connection Status

    Note: If you use the wireless feature (the 802.11 standard) of your computer simultaneously with a Bluetooth option, data transmission speed can be delayed and the performance of the wireless feature can be degraded. Checking the wireless connection status You can check your computer wireless connection status and wireless signal strength through the Access Connections gauge on the taskbar, or through the Access Connections icon and wireless status icon on the taskbar.

  • Page 48: Presentations And Multimedia

    – Power to the wireless radio is on. No association. – Power to the wireless radio is on. No signal. – Power to the wireless radio is on. The signal strength of the wireless connection is excellent. – Power to the wireless radio is on. The signal strength of the wireless connection is marginal. –...
  • Page 49 Your computer supports a maximum video resolution of up to 1920x1200(with an external monitor attached to your computer through a Mini DisplayPort to VGA adapter), provided that the external monitor also supports that resolution. For details, refer to the manual provided with the external monitor. You can set any resolution for either the computer display or the external monitor.

  • Page 50: Using Dual Displays

    8. Click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 9. Click the Driver tab. 10. Click Update Driver. 11. Click Browse my computer for driver software, and then click Let me pick from a list of device drivers on my computer.

  • Page 51: Using Audio Features

    2. Select Advanced Mode and click OK. 3. Click Multiple Display. 4. Select the desired display as the primary display. ® • If your computer has the AMD graphics card, you can designate the other display as the primary display by doing the following: 1.

  • Page 52: Using The Integrated Camera

    Table 3. Audio feature list Jack Headset with a 3.5 mm Conventional headphone Conventional microphone 4-pole plug Combo audio jack Headphone and Headphone function Not supported microphone functions supported supported To configure the microphone for optimized sound recording, click Start ➙ Control Panel ➙ Hardware and Sound ➙...

  • Page 53: Using A Flash Media Card

    Using a flash media card Your computer has a media card reader, which supports the following cards. • Secure Digital (SD) card • Secure Digital High-Capacity (SDHC) card • Secure Digital eXtended-Capacity (SDXC) card • MultiMediaCard (MMC) Notes: • Your computer does not support the CPRM feature for the SD card. •...
  • Page 54 User Guide...

  • Page 55: Copyright Lenovo

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to our accessibility information which outlines our efforts in this area.

  • Page 56: Comfort

    Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.

  • Page 57: Traveling With Your Computer

    Assistive technologies enable users to access information in the most appropriate way. Some of these technologies are already provided in your operating system. Others can be purchased through vendors, or accessed through the World Wide Web http://www.lenovo.com/healthycomputing. Assistive technologies Some accessibility technologies are available through the Accessibility Options program. Depending on your operating system, the number of accessibility options available varies.

  • Page 58: Travel Accessories

    • External storage device If you are traveling to another country, you might want to consider this item: • An ac power adapter for the country to which you are travelling To purchase travel accessories, go to http://www.lenovo.com/accessories. User Guide...

  • Page 59: Chapter 4. Security

    Refer to the instructions shipped with the mechanical lock. Note: You are responsible for evaluating, selecting, and implementing the locking devices and security features. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of locking devices and security features.

  • Page 60: Power-On Password

    9. In the Confirm New Password field, retype the password and press Enter. Note: You might want to note down your power-on password in a safe place. Otherwise, if you forget it, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.
  • Page 61 Lenovo cannot reset your passwords or recover data from the solid state drive. You must take your computer to a Lenovo reseller or a marketing representative to have the solid state drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 62: Supervisor Password

    Changing or removing a hard disk password Follow steps 1 through 7 in “Setting a hard disk password” on page 47, typing your password to get access to the ThinkPad Setup program. To change or remove the user hard disk password, do the following: •...
  • Page 63 Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 64: Solid State Drive Security

    Solid state drive security To protect passwords from unauthorized security attacks, several of the latest technologies and algorithms are integrated into UEFI BIOS and hardware design of ThinkPad notebook computers. To maximize security, do the following: 1. Set a power-on password as well as a hard disk password for your internal solid state drive. Refer to the procedures in “Power-on password”...

  • Page 65: Using A Fingerprint Reader

    Note: If your computer is a Windows 7 model, Client Security Solution is not preinstalled on your system. To configure the security chip, you need to download the latest version of Client Security Solution from the Lenovo Web site. To download Client Security Solution, go to http://www.lenovo.com/support. Then follow the instructions on the screen.
  • Page 66 Enrolling your fingerprint 1. Turn on your computer. 2. To start Lenovo Fingerprint software, refer to “Fingerprint Software” on page 13. 3. Follow the instructions on the screen to enroll your fingerprint. For details, refer to the Help for the program.
  • Page 67 2. Apply light pressure and swipe your finger across the reader in one smooth motion. Logging on to the system After you enroll your fingerprint, log on to the system as follows: 1. Set a power-on password or a hard disk password, or both. 2.
  • Page 68 If you forget your hard disk password, Lenovo cannot reset your password or recover data from the solid state drive. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the solid state drive replaced.

  • Page 69: Notice On Deleting Data From Your Solid State Drive

    But we recommend that you make use of the software (payware) or service (pay service) specifically developed for the purpose. For disposing of data on the solid state drive, Lenovo provides the Secure Data Disposal tool. To download the tool, go to: http://www.lenovo.com/support .

  • Page 70: Using Firewalls

    Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

  • Page 71: Chapter 5. Recovery Overview

    Chapter 5. Recovery overview This chapter provides information about the recovery solutions provided by Lenovo. • “Creating and using recovery media” on page 57 • “Performing backup and recovery operations” on page 58 • “Using the Rescue and Recovery workspace” on page 59 •...

  • Page 72: Performing Backup And Recovery Operations

    Note: You can create recovery media using discs or external USB storage devices. To create recovery media , click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media.

  • Page 73: Using The Rescue And Recovery Workspace

    1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

  • Page 74: Creating And Using A Rescue Medium

    This section provides instructions on how to create a rescue medium on different operating systems. To create a rescue medium, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 75: Reinstalling Preinstalled Applications And Device Drivers

    1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key. 3. In the Boot Menu window, select the desired optical drive as the first boot device. Then, insert the rescue disc into the optical drive and press Enter.

  • Page 76: Solving Recovery Problems

    Attention: If you need updated device drivers, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 82. Solving recovery problems...

  • Page 77: Chapter 6. Advanced Configuration

    Otherwise, you will see an error. For the country or region code required in the installation, use one of the following: Country or region: Code China: SC Denmark: DK Finland: FI France: FR Germany: GR Italy: IT Japan: JP © Copyright Lenovo 2012...

  • Page 78: Installing The Windows 7 Operating System

    9. Install device drivers. See “Installing other drivers and software” on page 66. Installing the registry patches for Windows 7 Go to http://www.lenovo.com/support and install the following registry patches: • Registry patch enabling Wake Up on LAN from Standby for Energy Star •...

  • Page 79: Installing The Driver For The 4-In-1 Media Card Reader

    USB 3.0 driver to use the USB 3.0 by doing the following: 1. Go to http://www.lenovo.com/support. Find your model and display the driver links. 2. Select the USB 3.0 driver for the 32-bit or 64-bit operating system and extract it to your local solid state drive.

  • Page 80: Installing Other Drivers And Software

    Note: If you cannot find the Supplement files, device drivers, and application software you need on your solid state drive, or if you want to receive updates and the latest information about them, go to http://www.lenovo.com/ThinkPadDrivers. ThinkPad Setup Your computer comes with the ThinkPad Setup program to enable you to select various setup parameters.

  • Page 81: Config Menu

    • CPU Speed • Installed memory • UUID Config menu If you need to change the configuration of your computer, select Config from the ThinkPad Setup program main menu. The following table shows the contents of the Config menu. Notes: •...
  • Page 82 Table 5. Config menu items (continued) Menu item Submenu item Selection Comments USB 3.0 Mode • Disabled Set the USB 3.0 controller mode for the ports shared • Enabled between USB 2.0 and USB • Auto 3.0 controllers. If you select Auto, it enables you to connect and route appropriate USB 3.0 or USB 2.0 connectors.
  • Page 83 Table 5. Config menu items (continued) Menu item Submenu item Selection Comments Display Boot Display Device • ThinkPad LCD Select the display device that is to be active at boot • Digital on ThinkPad time. This selection is effective for boot time, password prompt, and ThinkPad Setup.
  • Page 84 Table 5. Config menu items (continued) Menu item Submenu item Selection Comments If you select Enabled, the system is powered on when the ac power adapter is attached. When the system is in hibernate state, the system resumes. If you select Disabled, the system is not powered on nor resumed when the ac power adapter is attached.
  • Page 85 Table 5. Config menu items (continued) Menu item Submenu item Selection Comments Beep and Alarm Password Beep • Disabled Enables this option to have a beep sound when • Enabled the system is waiting for a power-on, hard disk, or supervisor password. Different beeps will sound when the entered password matches or does not match...

  • Page 86: Date/Time Menu

    Table 5. Config menu items (continued) Menu item Submenu item Selection Comments If you select 0, use 60 seconds as default timeout value. If you select 255, waiting time for establishing a connection is unlimited. Console Type • VT100 Select the console type for AMT.
  • Page 87 Table 6. Security menu items Menu item Submenu item Selection Comments Password Hardware Password • Disabled Managing your power-on Manager password, supervisor • Enabled password, and your hard disk passwords by the management server. • Disabled Supervisor Password See “Supervisor password” on page 48.
  • Page 88 Table 6. Security menu items (continued) Menu item Submenu item Selection Comments passwords, no one but you can change the length. • Disabled Power-On Password See “Power-on password” on page 46. • Enabled Hard Disk x Password • Disabled Refer to “Hard disk passwords”...
  • Page 89 Table 6. Security menu items (continued) Menu item Submenu item Selection Comments re-enabled in the fingerprint software. • Active If you select Active, the Security Chip Security Chip security chip is functional. • Inactive If you select Inactive, • Disabled the Security Chip option is displayed, but is not functional.
  • Page 90 Table 6. Security menu items (continued) Menu item Submenu item Selection Comments Memory Protection Execution Prevention • Disabled Some computer viruses and worms cause memory • Enabled buffers to overflow by running code where only data is allowed. If the Data Execution Prevention feature can be used with your operating system, then...

  • Page 91: Startup Menu

    Table 6. Security menu items (continued) Menu item Submenu item Selection Comments Computrace Module • Disabled Enables or disables the UEFI BIOS interface to Activation • Enabled activate the computrace • Permanently Disabled module. Computrace is an optional monitoring service from Absolute Software.

  • Page 92: Restart Menu

    The following table lists the Startup menu items. Notes: • Default values are in boldface. • In each submenu, press the Enter key to show selectable options and select a desired option by using cursor key. • Some items are displayed on the menu only if the computer supports the corresponding features. Table 7.

  • Page 93: Updating Your System Uefi Bios

    UEFI BIOS in order for the new addition to work properly. To update your UEFI BIOS, go to the following Web site and follow the instructions on the screen: http://www.lenovo.com/ThinkPadDrivers Using system management This section is intended primarily for network administrators.
  • Page 94 Asset ID EEPROM The Asset ID EEPROM contains information about the system, including its configuration and the serial numbers of key components. It also includes a number of blank fields in which you can record information about the end users in your network. User Guide...

  • Page 95: Chapter 7. Preventing Problems

    • Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.

  • Page 96: Making Sure Device Drivers Are Current

    This might eliminate the driver as the potential cause of the problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.
  • Page 97 Take care in setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board or solid state drive. Chapter 7...

  • Page 98: Cleaning The Cover Of Your Computer

    Register your computer • Register your ThinkPad computer with Lenovo at http://www.lenovo.com/register. This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

  • Page 99: Chapter 8. Troubleshooting Computer Problems

    Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.

  • Page 100: Spills On The Keyboard

    • If the computer starts with ac power but does not start when ac power is disconnected, call the Customer Support Center for support. Go to http://www.lenovo.com/support/phone for the latest list of support phone numbers for your country or region.
  • Page 101 Solution: The thermal sensor has problem. Shut down the computer immediately and have the computer serviced. Message: This system does not support batteries that are not genuine Lenovo-made or authorized. The system will continue to boot, but may not charge unauthorized batteries.

  • Page 102: Errors Without Messages

    Solution: The Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use. Errors without messages • Problem: My screen keeps blanking when I do not want it to.

  • Page 103: Beep Errors

    – The cable is installed correctly. The network cable must be securely connected both to the Lenovo USB 2.0 Ethernet Adapter and to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters.

  • Page 104: A Wireless Lan Problem

    A wireless WAN problem Problem: A message is displayed indicating that an unauthorized WAN card is installed. Solution: The WAN card is not supported on this computer. Call Lenovo Customer Service Center to have it serviced Note: Depending on your computer, some models do not have a wireless WAN card.

  • Page 105: Problems With The Keyboard And Other Pointing Devices

    Bluetooth problems • Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile. Solution: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2.

  • Page 106: Problems With The Display And Multimedia Devices

    3. Select the Hardware tab. In the Device Properties pane, ensure that you see this message: Device Status: This device is working properly. If keys on the keyboard still do not work, have the computer serviced. • Problem: All or some keys on the external numeric keypad do not work. Solution: Ensure that the external numeric keypad is correctly connected to the computer.

  • Page 107: External Monitor Problems

    Solution: Press and hold the power button for four seconds or more to turn off your computer; then turn it on again. • Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology.

  • Page 108: Audio Problems

    1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and click Screen resolution. 4. Click the Monitor-2 icon. 5.
  • Page 109 2. Click Hardware and Sound. 3. Click Sound. 4. Click the Recording tab in the Sound window. 5. Select Microphone, and click the Properties button. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7. Click OK. Note: For details about controlling volume, refer to your Windows online help.

  • Page 110: Fingerprint Reader Problems

    2. Connect the ac power adapter to the computer and let it charge. If a quick charger is available, use it to charge the over-discharged battery pack. If the battery pack cannot be fully charged in 24 hours, call Lenovo Customer Service Center to have it serviced.

  • Page 111: Power Problems

    If your computer does not run on battery power, do the following: 1. If the battery runs out of power, attach ac power adapter to recharge the battery. 2. If the battery is charged but the computer does not run, call Lenovo Customer Service Center to have it serviced.

  • Page 112: Solid State Drive Problems

    – The battery is charged. – The operating temperature is within the acceptable range. Refer to “Operating environment” on page If the battery is charged and the temperature is within range, have the computer serviced. • Problem: A critical low-battery error occurs, and the computer immediately turns off. Solution: The battery power is getting low.

  • Page 113: Software Problems

    Software problems Problem: An application does not run correctly. Solution: Ensure that the problem is not being caused by the application. Check that your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. Check the following: •...
  • Page 114 User Guide...

  • Page 115: Chapter 9. Getting Support

    Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information © Copyright Lenovo 2012...

  • Page 116: Using Diagnostic Programs

    Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer.

  • Page 117: Finding Thinkpad Options

    Options include power adapters, printers, scanners, keyboards, mic, and more. You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.

  • Page 118: Purchasing Additional Services

    Purchasing additional services During and after the warranty period, you can purchase additional services, such as support for Lenovo and non-Lenovo hardware, operating systems, and application programs; network setup and configuration services; upgraded or extended hardware repair services; and custom installations services. Service availability and service name might vary by country.

  • Page 119: Appendix A. Regulatory Information

    • Phone Book Access Profile (PBAP) • Service Discovery Protocol (SDP) • Synchronization Profile (SYNC) • Video Distribution Profile (VDP) • Generic Attribute Profile (GATT) • Proximity Profile • Find Me Profile • Immediate Alert Profile © Copyright Lenovo 2012...

  • Page 120: Location Of The Ultraconnect™ Wireless Antennas

    Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 121: Locating Wireless Regulatory Notices

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 122: European Union - Compliance To The Electromagnetic Compatibility Directive

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 123: Korea Class B Compliance Statement

    Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Appendix A. Regulatory information...
  • Page 124 User Guide...

  • Page 125: Appendix B. Weee And Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 126: Recycling Information For Brazil

    If you want to replace it with a new one, ask for a repair service provided by Lenovo. If you use a Lenovo computer at home and need to dispose of a lithium battery, you must comply with local ordinances and regulations.

  • Page 127: Battery Recycling Information For The European Union

    For proper collection and treatment, go to: http://www.lenovo.com/recycling Battery recycling information for the United States and Canada Appendix B. WEEE and recycling statements...
  • Page 128 User Guide...

  • Page 129: Appendix C. Energy Star Model Information

    Windows Help and Support information on your computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while your computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 130 5. Click the Power Management tab. 6. Clear the Allow this device to wake the computer check box. 7. Click OK. User Guide...

  • Page 131: Appendix D. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 132: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Rescue and Recovery ThinkPad ThinkVantage TrackPoint UltraConnect UltraNav Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
  • Page 134 Part Number: Printed in China (1P) P/N:...

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