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HP 17-P series Maintenance And Service Manual

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HP 17 Notebook
AMD models 17-p000 –17-p199
Maintenance and Service Guide

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Summary of Contents for HP 17-P series

  • Page 1 HP 17 Notebook AMD models 17-p000 –17-p199 Maintenance and Service Guide...
  • Page 2 Reserved The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Right side ................................6 Left side ................................. 7 Display ................................... 8 Top ..................................9 TouchPad ............................. 9 Lights ..............................9 Buttons and speakers (select products only) ................... 10 Keys ..............................
  • Page 6 Fan ..............................57 Heat sink ............................58 Power button board .......................... 60 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ................ 61 Using Computer Setup ............................61 Starting Computer Setup ........................61 Navigating and selecting in Computer Setup ................... 62 Restoring factory settings in Computer Setup .................
  • Page 7 10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ................71 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............71 11 Specifications ............................73 Computer specifications ............................73 43.9-cm (17.3-in) display specifications ......................74 Hard drive specifications ............................. 75 DVD±RW SuperMulti DL Drive specifications ......................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product name HP Notebook Models 17-p000 –17-p099 ● Processors AMD A10-7300 (1.9 GHz, up to 3.2, GHz, 2 MB L2), quad core 20 W, Max DDR3L-1600 ● AMD A8-7050 (2.2 GHz up to 3.0 GHz, 2 MB L2), dual core 15 W, Max DDR3L-1600 ●...
  • Page 10 DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports M-disc Audio/video HP Webcam VGA camera (USB 2.0 fixed, no tilt, with activity LED, 640 x 480 by 24 frames per second) Dual speakers Enable HP Noise Cancellation DTS™ Sound Ethernet...
  • Page 11 Category Description AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only) 1 meter power cord Security Security Lock Operating Preinstalled: system ● Windows 10 ● Windows 8.1 ● FreeDos 2.0 Serviceability End-user replaceable parts: ●...
  • Page 12 Chapter 1 Product description...

  • Page 13: External Component Identification

    External component identification...

  • Page 14: Right Side

    Right side Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 15: Left Side

    Left side Component Description Power connector Connects an AC adapter. ● AC adapter/battery light White: The AC adapter is connected and the battery is fully charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. Security cable slot Attaches an optional security cable to the computer.

  • Page 16: Display

    Component Description Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: Press in on the card, and then remove it from the memory ▲ card reader. Display Component Description...

  • Page 17: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Lights...

  • Page 18: Buttons And Speakers (Select Products Only)

    Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Buttons and speakers (select products only) Component Description ●...

  • Page 19: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 20: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 21: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 22 Item Component Spare part number Display assembly [17.3 in 43.9 cm] HD+ non-touch screen Chapter 3 Illustrated parts catalog...
  • Page 23 Item Component Spare part number NOTE: For display assembly spare part information, see Display assembly subcomponents on page Top cover/keyboard (the keyboard and top cover are spared together) For use in Belgium 809983-A41 For use in the Czech Republic and Slovakia 809983-FL1 For use in Denmark, Finland, and Norway 809983-DH1...
  • Page 24 Item Component Spare part number AMD E1-6010 (1.35 GHz up to 1 MB L2), dual core 10 W, Max DDR3L-1333 809988-xx1 Power connector (includes cable) 763699-001 (10) Memory module (PC3L, 12800, DDR3L-160 ): 8 GB 693374-005 4 GB 691740-005 2 GB 691739-005 (11) 765788-001...

  • Page 25: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes screw covers) 809982-001 Hinges (left and right, includes screw covers) 763706-001 Raw display panel (16:9 Ultra Wide Aspect Ratio [17.3 in, 43.9 cm ]; includes screw covers) 810319-001 Display cable HD+ (includes screw covers) 765785-001 Webcam/microphone module (with cables) 809989-001...

  • Page 26: Mass Storage Devices

    Miscellaneous parts Component Spare part number HP Smart AC adapter: 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the 741727-001 People’s Republic of China and India) Power cord (3-pin, black, 1.0-m): For use in Denmark...
  • Page 27 Component Spare part number For use in Europe, the Middle East, and Africa 755530-021 For use in North America 755530-001 For use in Switzerland 755530-111 For use in the United Kingdom and Singapore 755530-031 Rubber Kit (includes front and rear feet) 763714-001 Screw Kit 765790-001...
  • Page 28 Chapter 3 Illustrated parts catalog...

  • Page 29: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 30: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 31: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 32 ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...

  • Page 33: Removal And Replacement Procedures For Customer Self-Repair Parts

    Component replacement procedures NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.

  • Page 34: Battery

    Battery Description Spare part number 4-cell, 41 WHr 2.8 AH Li-ion battery 756743-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 35: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes the optical drive connector board and cable. The optical drive connector board and cable are removed when removing the system board and not part of the customer replacement procedure of the optical drive. Description Spare part number Optical drive, DVD+/-RW DL SuperMulti (includes optical drive hardware kit with optical drive bezel and...
  • Page 36 Use a flat tool to press on the optical drive bracket tab (2) to release the optical drive. Remove the optical drive from the computer. NOTE: The optical drive bracket is included with the optical drive. Reverse this procedure to reassemble and install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 37: Removal And Replacement Procedures For Authorized Service Provider Parts

    Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

  • Page 38: Base Enclosure

    Base enclosure Description Spare part number Top cover with keyboard: With full size textured island-style Keyboard. TouchPad and numeric keypad black for use in the United 809983-001 States With full size textured island-style Keyboard and numeric keypad black for use in the United Kingdom 809983-031 With full size textured island-style Keyboard and numeric keypad black for use in Germany 809983-041...
  • Page 39 Remove the ten Phillips screws. Component replacement procedures...
  • Page 40 Remove five screws (1) around the battery area, three broadhead screws (2) in the optical drive bay and one screw (3) near the display hinge. NOTE: Some models may have two screws in the optical drive bay (2). Turn the computer right side up and carefully remove the top cover. NOTE: Use a thin, non-conductive tool to lift the top cover.
  • Page 41 ● Power button cable (1) ● Keyboard cable (2) ● TouchPad cable (3) Lift the top cover (4) to remove it from the computer. Reverse this procedure to install the top cover and base enclosure. Component replacement procedures...

  • Page 42: Display Panel

    Display panel Component Spare part number Display bezel (includes screw covers) 809982-001 Hinges (left and right, includes screw covers) 763706-001 Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers) 810319-001 Antennas (includes wireless antenna cables and transceivers; includes screw covers) 763691-001 Webcam/microphone module 809989-001...
  • Page 43 On the right side, disconnect the WLAN cable (3) and carefully remove the cable from the retaining tabs (4). Component replacement procedures...
  • Page 44 Remove the power connector cover by removing the two Phillips screws (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process. Removing the cover is required for the display panel removal.
  • Page 45 Remove the six Phillips screws (1) on the left and one broadhead screw (2) on the right side base of the display panel. Lift the panel up (3). NOTE: Support the display panel as you are removing the screws. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up the display panel hinge (3) to release it.
  • Page 46 Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and lift the display panel (4). NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel. To remove the panel, remove the four Phillips screws (1) and any adhesive that secures the display panel to the back cover and lift the display panel (2) carefully.
  • Page 47 If it is necessary to remove the display panel cable or access the webcamera and microphone, follow these steps. With the display bezel upside down, disconnect the webcamera/microphone connectors (1) and from the routing channel built into the back cover. Carefully release the cable from the channel guides, the guides in the display hinge, and remove the display panel cable (2).
  • Page 48 On select models, removing the panel also requires disengaging the panel from the back cover latch. To disconnect the display panel, carefully rotate the display panel (1) to open it. Push upward on the connection latch (2)panel and then disengage the panel from the back cover (3). If it is necessary to replace the webcamera/microphone perform the following: Lift the module (1) from the adhesive holding it in place on the display bezel and disconnect the module connector (2) if you have not already done so when removing the display cable.
  • Page 49 Remove the display brackets by removing the eight Phillips and broadhead screws (1) securing the hinge brackets to the back cover, and then lift the brackets (2) to remove them. Release the wireless antenna transceivers (1) from the display bezel. (The wireless antenna transceivers are attached to the display bezel with double-sided tape.) Remove the wireless antenna from the retaining channels (2), and lift the antenna (3) Reverse this procedure to install the display panel.

  • Page 50: Wlan Module

    WLAN module Description Spare part number Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 709848-005 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 753077-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 51 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Component replacement procedures...

  • Page 52: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 810602-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 53: Battery Board (Select Models Only)

    Battery Board (select models only) Description Spare part number Battery board (with cable) 763710-001 Before removing the battery board, follow these steps: Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 54 Before removing the optical drive connector board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 55: Usb Board

    USB board Description Spare part number USB board 767120-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 56: Hard Drive

    Hard drive Description Spare part number 500 GB 5400 rpm 7 mm/ 9.5 mm 778186-005 750 GB 5400 rpm, 9.5 mm 778190-005 1 TB, 5400 rpm, 9.5 mm 778192-005 Hard Drive Hardware Kit 773501-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 57 If it is necessary to disassemble the hard drive: Remove the hard drive cable (1), and then remove the hard drive bracket (2). ▲ Component replacement procedures...

  • Page 58: System Board

    Reverse these procedures to reassemble and install the hard drive. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 10...
  • Page 59 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 26), Remove the optical drive (see Optical drive on page 27).
  • Page 60 Remove the power connector cover by removing the screw(s) (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process. NOTE: You will remove the power connector after you have removed the system board.

  • Page 61: Speakers

    Lift the system board (2), and then remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Speakers Description Spare part number Speaker Kit (includes left and right front speakers and cables) 763717-001 Before removing the speakers, follow these steps: Shut down the computer.

  • Page 62: Memory Modules

    Remove the speakers: Turn the computer, with the front edge toward you. Remove two screws (1). Disengage the cables, and then remove the front speakers (2). Reverse this procedure to install the speakers. Memory modules Description Spare part number 2 GB memory module 691739-005 4 GB memory module 691740-005...

  • Page 63: Rtc Battery

    Remove the WLAN module (see WLAN module on page 42). Remove the system board (see System board on page 50). Remove the memory module: Turn the system board over. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) CAUTION: To prevent damage to the memory module, hold it by the edges only.

  • Page 64: Power Connector

    Remove the top cover from the base enclosure (see Base enclosure on page 30). Remove the WLAN module (see WLAN module on page 42). Remove the system board (see System board on page 50). Remove the RTC battery: Turn the system board upside down. Use a thin, non-conductive tool to remove the RTC battery (1) from the socket on the system board.

  • Page 65: Fan

    Remove the power connector cable: NOTE: The power connector cover was removed during the system board removal. Release the metal clip to disconnect the power connector cable (1) from the system board. Disengage the cable from the clips (2). Release the clips (3), and then remove the power connector cable (4). Reverse this procedure to install the power connector cable and bracket.

  • Page 66: Heat Sink

    Remove the 3 screws securing the fan to the unit (2) and lift the fan to remove it (3). Reverse this procedure to install the fan. Heat sink Description Spare part number For use only on computer models equipped with AMD processors and UMA graphics 764080-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of...
  • Page 67 Remove the heat sink: Loosen the seven captive screws in the order listed on the heat sink (1), and then remove the heat sink ▲ (2). NOTE: The heat sink may vary by computer model and may have a different number of screws. The heat sink is marked with the order the screws should be removed in.

  • Page 68: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 812177-001 Before removing the Power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 69: Computer Setup (Bios), Tpm, And Hp Sure Start - Windows 10

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap to enter Computer Setup.

  • Page 70: Navigating And Selecting In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10...

  • Page 71: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.

  • Page 72: Changing The Boot Order Using The F9 Prompt

    To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device Options menu. ●...

  • Page 73: Tpm Bios Settings (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
  • Page 74 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10...

  • Page 75: Using Setup Utility (Bios) In Windows 8.1

    BIOS version information (also known as ROM date and System BIOS) can be accessed from the Start screen by typing support, selecting the HP Support Assistant app, selecting My computer, and then selecting System Information, or by using Setup Utility (BIOS).

  • Page 76: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar.

  • Page 77: Hp Pc Hardware Diagnostics (Uefi) - Windows 10

    HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 78: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 79: Using Hp Pc Hardware Diagnostics (Uefi) In Windows 8.1

    10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 80 Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Chapter 10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 81: 11 Specifications

    11 Specifications Computer specifications Metric U.S. Dimensions Depth 279 mm 10.9 in Width 419.5 mm 16.5 in Height (rear) 27.75 mm 1.09 in Weight 2.824 kg 6.23 lb Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W Temperature Operating 5°C to 35°C...

  • Page 82: 43.9-Cm (17.3-In) Display Specifications

    43.9-cm (17.3-in) display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Thickness 6.0 mm 0.236 inch Resolution 1600x900 (HD+WLED) Surface treatment BrightView Contrast ratio 500:1 (min) Brightness 220 nits (typical) Viewing angle Backlight WLED Companion standard LVDS Chapter 11 Specifications...

  • Page 83: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.45 mm (max) 100.45 mm (max) 100.45 mm (max) Width 69.9 mm 69.9 mm 70.1 mm Weight 115.0 g 115.0 g 92.0 g Interface type SATA SATA...

  • Page 84: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 85: 12 Backup And Recovery - Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 86: Creating Hp Recovery Media (Select Products Only)

    Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 87: Using Windows Tools

    ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 88: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 89: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 90: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 91: Backing Up, Restoring, And Recovering In Windows 8.1

    HP Recovery Manager is a software program that allows you to create recovery media (using either a flash drive or a set of DVDs) after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs.

  • Page 92: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

  • Page 93: Recovering Using Hp Recovery Manager

    ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Reinstall drivers and/or applications option in HP Recovery Manager.

  • Page 94: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 95: Removing The Hp Recovery Partition (Select Models Only)

    Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.
  • Page 96 Chapter 13 Backing up, restoring, and recovering in Windows 8.1...

  • Page 97: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 98: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 99 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 100 Chapter 14 Power cord set requirements...

  • Page 101: 15 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
  • Page 102 Chapter 15 Recycling...

  • Page 103: Index

    16 buttons hinges electrostatic discharge 22 left TouchPad 9 illustrated 17, 34 equipment guidelines 24 optical drive eject 6 HP PC Hardware Diagnostics (UEFI) esc key, identifying 11 power 10 downloading 71 Ethernet, product description 2 right TouchPad 9 Index...
  • Page 104 6 USB 2.0 6, 7 recovery RJ-45 (network) status 7 USB 3.0 7 discs 84, 86 power button board HP Recovery Manager 85 illustrated 16 media 86 mass storage device removal 60 starting 86 removal 48 spare part number 15, 60...
  • Page 105 USB flash drive 86 system restore point, creating 83 using HP Recovery media 84 recovery media tools required 21 creating 83 top cover creating using HP Recovery illustrated 15 Manager 84 TouchPad recovery partition buttons 9 removing 87 spare part number 15...
  • Page 106 Index...

Table of Contents