HP 17-x Series Maintenance And Service Manual
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HP 17-x Series Maintenance And Service Manual

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HP Notebook PC (Intel)
Models: HP 17-x000 – 17-x099
Maintenance and Service Guide

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Summary of Contents for HP 17-x Series

  • Page 1 HP Notebook PC (Intel) Models: HP 17-x000 – 17-x099 Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................7 Display ..................................7 Right side ................................8 Left side ................................. 9 Top ..................................10 TouchPad ............................10 Lights ..............................11 Button ..............................12 Keys ..............................13 Using the action keys ........................
  • Page 6 Recovering using HP Recovery Manager ................... 85 What you need to know before you get started ............. 85 Using the HP Recovery partition (select products only) ..........86 Using HP Recovery media to recover ................86 Changing the computer boot order ................87...
  • Page 7 Removing the HP Recovery partition (select products only) ......... 87 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 89 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............89 10 Specifications ............................91 Computer specifications ............................91 43.9-cm (17.3-in) display specifications ......................92 Hard drive specifications .............................
  • Page 8 viii...

  • Page 9: Product Description

    Dis 5th UMA 5th Dis 6th UMA 6th Gen Core Gen Core Pent/Cel Pent/Cel Gen Core Gen Core Product name HP Notebook PC √ √ √ √ √ √ Processors 6th generation Intel® Core™ processors √ √ Intel Core i7-6500U (2.5-GHz, turbo up to 3.1 GHz, 4-MB L3 cache, 1600-MHz, dual, 15W) Intel Core i5-6200U (2.3-GHz, turbo up to 2.8...
  • Page 10 Category Description Dis 5th UMA 5th Dis 6th UMA 6th Gen Core Gen Core Pent/Cel Pent/Cel Gen Core Gen Core Panel 16:9 Ultra Wide Aspect Ratio, 43.9-cm √ √ √ √ √ √ (17.3-in) HD+, white light-emitting diode (WLED), eDP, SVA, BrightView, (1600×900) flat-flat (4.2 mm);...
  • Page 11 Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter ● Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter Intel WiDi support Compatible with Miracast-certified devices External HP Multi-Format Digital Media Card Reader √ √ √ √ √ √ media card Support SD/SDHC/SDXC...
  • Page 12 Category Description Dis 5th UMA 5th Dis 6th UMA 6th Gen Core Gen Core Pent/Cel Pent/Cel Gen Core Gen Core Push-pull insertion/removal Ports HDMI version 1.4 supporting 1920 ×1200 √ √ √ √ √ √ @ 60Hz RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (1) USB 2.0 (2)
  • Page 13 Category Description Dis 5th UMA 5th Dis 6th UMA 6th Gen Core Gen Core Pent/Cel Pent/Cel Gen Core Gen Core ● Windows 10 Home High End EM/SL/ China ● CPPP Windows 10 Home China Language Edition ● FreeDOS 2.0 Windows 10 Home Value India √...
  • Page 14 Chapter 1 Product description...

  • Page 15: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display...

  • Page 16: Right Side

    Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.

  • Page 17: Left Side

    Left side Component Description Power connector Connects an AC adapter. AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ●...

  • Page 18: Top

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 19: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. Off: Computer sound is on. ●...

  • Page 20: Button

    Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 22: Using The Action Keys

    Using the action keys An action key performs an assigned function. ● ● The icon on each action key illustrates the function for that key. ● To use an action key, press and hold the key. Icon Description Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your computer.

  • Page 23: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Speakers Produce sound. Bottom...

  • Page 24: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 26 Item Component Spare part number Display assembly [43.9-cm 17.3-in] NOTE: Displays are only spared at the subcomponent level. NOTE: For display assembly spare part information, see Display assembly subcomponents on page Top cover/keyboard (ash silver) (includes TouchPad) NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page For use in models without a backlight: ●...
  • Page 27 Item Component Spare part number 2-TB, 5400-rpm, 2.5-inch 801808-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-inch 778192-005 500-GB, 5400-rpm, 2.5 inch 778188-005 (15) Hard drive cover 856584-001 (16) RTC battery 858288-001 (17) Speakers (includes left and right speakers and cable) 856617-001 (18) WLAN module...
  • Page 28 Item Component Spare part number ● Intel Pentium N3710 processor and 2 GB of dedicated video memory (R5M1-30) 856696-xxx For use in models with UMA graphics: ● Intel Core i7-6500U processor 856688-xxx Intel Core i5-6200U processor 856684-xxx ● ● Intel Core i3-6100U processor 856683-xxx ●...

  • Page 29: Display Assembly Subcomponents

    Display assembly subcomponents Display assembly subcomponents...
  • Page 30 Item Component Spare part number Display bezel 856597-001 Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers and touch sensor) FHD, anti glare 798926-007 FHD, Touch On Panel (TOP) 851048-001 HD, Touch On Panel (TOP) 851049-001 HD+, BrightView 851051-002 Hinges touch screen (left and right, includes screw covers)

  • Page 31: Miscellaneous Parts

    Miscellaneous parts Component Spare part number HP Smart AC adapter 65-W EM 714635-850 65-W 710412-001 45-W 741553-850 Power cord (3-pin, black, 1.0-m) for use in: Australia 213356-008 People’s Republic of China 286497-008 Denmark 213353-008 Germany, France, Spain, Nordic countries, Portugal, Greece, Arabia, the Netherlands, Belgium, Russia,...

  • Page 32: Mass Storage Devices

    Mass storage devices Item Component Spare part number DVD+/-RW Double-Layer SuperMulti Drive 756564-037 Optical drive bracket 856610-001 Optical drive bezel 856598-001 Optical drive connector 856609-001 Hard drive (does not include bracket) 2-TB, 5400-rpm, 2.5-inch 801808-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in 778192-005...

  • Page 33: Cables

    Item Component Spare part number 256 GB 865902-003 128 GB 827560-025 Cables Item Description Spare part number TouchPad cable 856605-001 Touch click board cable 856606-001 Power button board cable 856604-001 USB board cable 856603-001 Optical drive connector cable 856609-001 Cables...
  • Page 34 Chapter 3 Illustrated parts catalog...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 38 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 40: Battery

    Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Optical Drive

    Optical drive Description Spare part number Optical drive (DVD+/-RW Double-Layer SuperMulti) 756564-037 Optical drive bracket 856610-001 Optical drive bezel 856598-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 42 If it is necessary to replace the bracket on the rear of the optical drive, remove the Phillips PM2.0×2.5 screw (1) that secures the bracket to the drive, and then remove the bracket (2). Reverse this procedure to reassemble and install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 43: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 44 Before removing display subcomponents while the display assembly is still attached to the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 45 Remove the module (3). To remove the display panel: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel.
  • Page 46 Remove the display panel from the computer (2). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 47: Bottom Cover

    Bottom cover Description Spare part number Bottom cover 856601-001 Before removing the bottom cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 48 Remove the 14 Phillips PM PM2.5×8.0 screws (3) that secure the top cover to the computer. Start at the front of the computer and pry to separate the bottom cover from the computer (1). Work your way around prying to disengage the bottom cover from the computer, and then remove the cover (2).

  • Page 49: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive cover. Description Spare part number 2-TB, 5400-rpm, 2.5-inch 801808-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in 778192-005 500-GB, 5400-rpm, 2.5 inch 778188-005 Hard drive cover 856584-001...
  • Page 50 Rotate the hard drive upward (1). Pull the drive away from the connector, and then remove it from the computer (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 51 To disassemble the hard drive, lift the cover off the hard drive Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 52: Wlan Module

    WLAN module Description Spare part number Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-885 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005 Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855 Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo 863934-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
  • Page 53 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 54: Rtc Battery

    RTC battery Description Spare part number RTC battery 858288-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 55: Memory Module

    Memory module Description Spare part number Memory module (PC3L, 12800, 1600-MHz) For use in models with 5th generation Intel Core processors, Intel Pentium processors, and Intel Celeron processors 8-GB 693374-005 4-GB 691740-005 2-GB 691739-005 Memory module (PC4, 17000, 2133-MHz) For use in models with 6th generation Intel Core processors 8-GB 820570-005 4-GB...
  • Page 56 Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 57: Solid-State Drive

    Solid-state drive Description Spare part number 256-GB solid-state drive 865902-003 128-GB solid-state drive 827560-025 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 58: Solid-State Drive Holder And Board

    Solid-state drive holder and board Description Spare part number Solid-state drive holder 858260-001 Solid-state drive board 856614-001 Before removing the solid-state drive holder and board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Lift the board out of the holder (2). Reverse this procedure to install the solid-state drive holder and board. Component replacement procedures...

  • Page 60: Optical Drive Connector

    Optical drive connector Description Spare part number Optical drive connector 856609-001 Before removing the optical drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 61: Touchpad Click Board

    TouchPad click board Description Spare part number TouchPad click board 858259-001 TouchPad click board cable 856606-001 TouchPad cable 856605-001 Before removing the TouchPad click board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Usb Board

    USB board Description Spare part number USB board 856613-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 856617-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 64: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Fan/heat sink assembly for use in models with discrete graphics 858504-001 Fan/heat sink assembly for use in models with Intel Core processors and UMA graphics 856681-001 Fan/heat sink assembly for use in models with Intel Core processors and discrete graphics 856682-001...
  • Page 65 Remove the heat sink (3) from the system board. If you have a model with discrete graphics and no fan integrated in the heat sink: In the order indicated, remove the four Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board.
  • Page 66 If you have a model with UMA graphics and a fan integrated in the heat sink: Disconnect the fan cable from the system board (1). In the order indicated, remove the four Phillips PM2.0×3.0 screws (2) that secure the heat sink to the system board.
  • Page 67 Remove the heat sink (2) from the system board. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.
  • Page 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 69 ● Discrete graphics without fan: Thermal paste is used on the processor (1) and associated heat sink area (2), as well as the graphics chip (3) and associated heat sink area (4). Component replacement procedures...
  • Page 70 UMA graphics with fan: Thermal paste is used on the processor (1) and associated heat sink area (2). ● Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 71 ● UMA graphics without fan: Thermal paste is used on the processor (1) and associated heat sink area (2). Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures...

  • Page 72: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating system xxxxxx-601: Windows 10 For use in models with discrete graphics: ●...
  • Page 73 ● Fan/heat sink assembly (see Fan/heat sink assembly on page Solid-state drive (if installed) (see Solid-state drive on page ● To remove the system board: Position the computer upright, and then disconnect the following cables from the system board: (1): Keyboard cable (2): Keyboard backlight cable (3): Optical drive connector cable (4): USB board cable...
  • Page 74 Lift the system board out of the computer (3). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 75: Display Assembly

    Display assembly Description Spare part number Raw display panel (43.9-cm [17.3-in]; includes screw covers) FHD, anti glare 798926-007 FHD, Touch On Panel (TOP) 851048-001 HD, Touch On Panel (TOP) 851049-001 HD+, BrightView 851051-002 Display bezel 856597-001 Display cable Non-touch displays 856607-001 Touch displays 856608-001...
  • Page 76 Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 77 Separate the display assembly from the computer (6). If it is necessary to replace any of the display assembly subcomponents: Flex the inside of the top edge (1), left and right sides (2), and the inside of the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 78 Remove the display bezel (4). NOTE: In this procedure the display will not be connected to the computer as shown in the following image. To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Lift to disengage the adhesive that secures the webcam/microphone module to the display (1). Disconnect the cable (2) from the module.
  • Page 79 To remove the display panel: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel. NOTE: In this procedure the display will not be connected to the computer as shown in the following image.
  • Page 80 Remove the display panel from the computer (2). NOTE: In this procedure the display will not be connected to the computer as shown in the following image. To remove the touch control board from the display: Remove the two Phillips PM2.0×2.0 screws (1) that secure the touch control board to the top of the display assembly.
  • Page 81 Disconnect the two larger cables from the board (2). Remove the touch control board from the display assembly (3). To remove the display hinges: Remove the three Phillips broadhead PM2.5×3.0 screws (1) from the bottom of each hinge and the Phillips broadhead PM2.5×3.0 screw (2) from the top of each hinge.
  • Page 82 Remove the display hinges from the panel (3). To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the back of the display, peel off the transceivers (2), and then remove the antenna cables and transceivers (3).
  • Page 83 To remove the display/webcam cable, remove the cable from the clips built into the display panel (1), and then remove the cable from the display (2). If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.

  • Page 84: Power Button Board

    Power button board Description Spare part number Power button board 856612-001 Power button board cable 856604-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 85: Power Connector

    Power connector Description Spare part number Power connector cable 856680-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 86: Cable Locations

    Cable locations Description Spare part number Power button board cable 856604-001 Optical drive cable 856609-001 USB board cable 856603-001 TouchPad cable 856605-001 Touch click board cable 856606-001 Use the following image to determine proper cable routing in the computer. (1) Power button board cable (2) Optical drive cable (3) USB board cable (4) TouchPad cable...

  • Page 87: Top Cover/Keyboard

    Top cover/keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. NOTE: All top cover/keyboard spare part kits include TouchPad. Description Spare part number Models without a backlit keyboard: ●...
  • Page 88 The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight cable. The top cover/keyboard spare part remains after all other spare parts have been removed. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 89: Using Setup Utility (Bios) In Windows 10

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 90: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 91: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 92: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 93: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 94: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 95: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 96 Chapter 8 Backing up, restoring, and recovering in Windows 10...

  • Page 97: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 98 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 99: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 261.1 mm 10.28 in Width 384.5 mm 15.14 in Height (rear) 25.15 mm 0.99 in Weight 2.499 kg 5.51 lb Touch 2.299 kg 5.07 lb Non-touch Input power Operating voltage and current 19.5 V dc @ 2.31 A –...

  • Page 100: 43.9-Cm (17.3-In) Display Specifications

    43.9-cm (17.3-in) display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Thickness 6.0 mm or 4.0 mm 0.157 inch or 0.236 inch Resolution 1920x1080 (FHD) 1920x1080 (HD) Surface treatment AntiGlare or BrightView Contrast ratio 300:1 (typical) Brightness 220 nits (typical) Viewing angle Backlight WLED...

  • Page 101: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Component Value Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-...
  • Page 102 Chapter 10 Specifications...

  • Page 103: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 104: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 105 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
  • Page 106 Chapter 11 Power cord set requirements...

  • Page 107: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 108 100 Chapter 12 Recycling...

  • Page 109: Index

    22 left TouchPad 10 product description 2 removing 37, 71, 73 optical drive eject 8 removing 37, 71 HP PC Hardware Diagnostics (UEFI) power 12 display specifications 92 using 89 right TouchPad 10 drive light 8 HP Recovery Manager DVD±RW SuperMulti DL Drive...
  • Page 110 85 mass storage devices illustrated 18 USB flash drive 86 illustrated 24 removing 76 using HP Recovery media 84 precautions 28 power button, identifying 12 recovery media memory card reader, identifying 8 power connector cable creating 83...
  • Page 111 RJ-45 (network) status lights, WLAN module identifying 9 tools required 27 illustrated 19 RTC battery top cover removing 44 illustrated 19 illustrated 18 workstation guidelines 29 removing 46 top cover/keyboard 79 Rubber Kit touch control board illustrated 20 illustrated 22 removing 72 spare part number 67 security cable slot, identifying 8...
  • Page 112 104 Index...

This manual is also suitable for:

750-114 envyHp 17-y000Hp 17-y099

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