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Troubleshooting Guide
PROBLEM
The Vac-Then-
Steam™ will not turn
on.
The Vac-Then-Steam™
will not make steam.
The Vac-Then-Steam™
leaves water on the
floor.
The Vac-Then-Steam™
is hard to push.
The Vac-Then-Steam™
is not picking up
dirt.
14
www.sharkclean.co.uk
POSSIBLE REASONS & SOLUTIONS
Your Vac-Then-Steam™ should be securely plugged into a
220-240V AC electrical outlet only.
Check your fuse or breaker.
Switch Steam or Vacuum Power button to the ON "I"
position.
Make sure the water tank is filled to the indicated fill line.
Attach Steam Pad and Frame to base of the unit.
Switch Steam Power button to the ON "I" position.
TILT MOP HANDLE BACK TO GENERATE STEAM.
Check to see if your microfibre cleaning pad has absorbed
too much moisture. We recommend you unplug the Vac-
Then-Steam™ and replace the microfibre cleaning pad.
Make sure the steam pad is attached correctly.
Wait 30 seconds after switching Steam Power button ON
"I" before mopping, allowing water to heat to a 100°C
sanitising steam. If the unit is not allowed to heat properly,
some water may be emitted.
Make sure the steam pad is attached correctly.
Check to see if the cleaning pad is excessively dirty.
Replace if the pad is too dirty or wet.
Try increasing the height of the pole for better leverage by
rasing the height of the telescopic pole.
Check filters to see if they need cleaning. Follow
instructions for rinsing and drying the filters before
re-inserting back into the unit. (See "Maintenance"
sections for instructions.)
Dust cup may be full. Empty the dust cup.
Check nozzle at the cleaning base for blockages. Clear
blockages if required.
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