Universal Serial Bus (Usb) Specific Problems - Dell S2716DG User Manual

Universal Serial Bus (USB) Specific Problems

Specific
Symptoms
USB interface is USB peripherals
not working are not working
High Speed High Speed USB
USB 3.0 3.0 peripherals
interface is working slowly or
slow not working at all
Wireless USB Wireless USB
peripherals peripherals
stop working responding
when a USB 3.0 slowly or only
device is working as the
plugged in distance between
itself and its
receiver
decreases
44
| Troubleshooting
What You
Experience
• Check that your monitor is turned On.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream connector).
• Switch Off and then turn On the monitor again.
• Reboot the computer.
• Some USB devices like external portable HDD require higher
electric current; connect the device directly to the
computer system.
• Check that your computer is USB 3.0-capable.
• Some computers have USB 3.0, USB 2.0, and USB 1.1 ports.
Ensure that the correct USB port is used.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream connector).
• Reboot the computer.
• Increase the distance between the USB 3.0 peripherals and
the wireless USB receiver.
• Position your wireless USB receiver as close as possible to
the wireless USB peripherals.
• Use a USB-extender cable to position the wireless USB
receiver as far away as possible from the USB 3.0 port.
Possible Solutions