Troubleshooting Tips - GE JB255RK-SS Owner's Manual

Troubleshooting tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Coil surface units do
not work properly
Surface units do not
work properly
Surface unit stops
glowing when turned to
a lower setting
Scratches (may appear
as cracks) on cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted to the
surface
Pitting (or indentation)
of the cooktop
Frequent cycling off and
on of surface units
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Food does not bake
properly
49-88057-1
Possible Cause
Improper cookware being used.
In some areas, the power (voltage)
may be low.
The surface units are not plugged in
solidly.
The surface unit controls improperly
set.
The drip pans are not set securely in
the cooktop.
A fuse in your home may be blown or
the circuit breaker tripped.
A fuse in your home may be blown or
the circuit breaker tripped.
Cooktop controls improperly set.
The unit is still on and hot.
Incorrect cleaning methods being
used.
Cookware with rough bottoms being
used or coarse particles (salt or sand)
were between the cookware and the
surface of the cooktop. Cookware has
been slid across the cooktop surface.
Food spillovers not cleaned before
next use.
Hot surface on a model with a light-
colored cooktop.
Hot cooktop came into contact with
plastic placed on the hot cooktop.
Hot sugar mixture spilled on the
cooktop.
Improper cookware being used.
Your new oven has a different
cooking system from your old oven
and therefore may cook differently
than your old oven.
Oven controls improperly set.
Rack position is incorrect or rack is
not level.
Incorrect cookware or cookware of
improper size being used.
Oven temperature needs adjustment.
Ingredient substitution
What To Do
Use pans which are flat and match the diameter of the
surface unit selected.
Cover pan with a lid until desired heat is obtained.
With the controls off, check to make sure the surface
unit is plugged completely into the receptacle.
Check to see the correct control is set for the surface
unit you are using.
With the controls off, check to make sure the drip pan
is in the recess in the cooktop and that the opening in
the pan lines up with the receptacle.
Replace the fuse or reset the circuit breaker.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the surface
unit you are using.
This is normal.
Scratches are not removable. Tiny scratches will
become less visible in time as a result of cleaning.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are
clean before use, and use cookware with smooth
bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear as
the glass cools.
section in the Cleaning the glass cooktop section.
Call a qualified technician for replacement.
Use only flat cookware to minimize cycling.
For the first few uses, follow your recipe times
and temperatures carefully. If you still think your
new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking
preference. NOTE:
See the Cooking Modes section.
See the Cooking Modes section and Cooking Guide.
See the Cookware section.
See the Special Features section.
Substituting ingredients can change the recipe outcome.
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