Troubleshooting Guide - Shark S3501NZ Owner's Manual

Troubleshooting Guide

PROBLEM POSSIBLE REASONS & SOLUTIONS
The Steam Mop will not Your Steam Mop should be securely plugged into an electrical outlet only.
turn on.
Check your fuse or breaker.
Prime the pump, see page 5 for more information.
Steam Mop will not make
Is there water in the water tank? If not, add water to your Steam Mop following
steam.
the instructions.
Check to see if your cleaning pocket is too wet. We recommend you unplug the
Steam Mop leaves water on
Steam Mop and change the cleaning pocket.
the floor.
Make sure the steam pocket is attached correctly.
Make sure the steam pocket is attached correctly.
Steam Mop is hard to push.
Check to see if your pocket is excessively dirty.
Try increasing the height of the pole for better leverage.
The cleaning pocket might be dirty. Flip or change the pocket.
If you washed the pocket with powder detergent then the pocket might be ruined.
If you are cleaning in a kitchen area where there might be a build-up of grease
Floors are cloudy, streaky or
then use a degreasing agent such as an all-purpose cleaner or dish soap and
spotty after steaming.
paper towels to clean the area first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do you, we recommend switching to distilled water.
10 CUSTOMER CARE - NZ: 0800 002 999
ONE (1) YEAR
LIMITED REPLACEMENT WARRANTY STATEMENT
If your product becomes defective due to faulty material or workmanship within a period of 1 year from the date of
purchase, we warrant to do the following:
• For New Zealand Consumers: We will replace the product with a new product, free of charge, or repair the
product at our cost, at our discretion.
• For Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your warranty is subject to the following conditions:
• DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped, damaged or
dropped in water. To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance
on your own. If the supply cord is damaged, it must be replaced by a qualified electrician in order to
avoid a hazard. Incorrect re-assembly or repair can cause a risk of electrical shock or injury to persons when
the appliance is used.
• The product has not been misused, abused, neglected, altered, modified or repaired by anyone.
• The product has been subjected to fair wear and tear.
• The product has not been used for trade, professional or hire purposes.
• The product has not sustained damage through foreign objects, substances or accident.
Your warranty does not cover:
• Components that are subject to natural wear and tear caused by normal use in accordance with operating
instructions.
• Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
• For guarantee claims you will need to submit a proof of purchase in the form of a valid receipt that displays
date and place of purchase.
This warranty does not replace but is in addition to your statutory rights.
This warranty does not apply to accessories supplied with the product.
This warranty applies only to the original purchaser and may not be transferred.
Replacement products will be covered by the limited warranty for the balance of the warranty period from the date of
the original purchase.
Please note:
Only defective product or parts returned to place of purchase will be replaced under this warranty.
New Zealand Contact:
Brand Developers Limited
Unit H, 686 Rosebank Road,
Avondale 1026, Auckland, New Zealand
FAX: +64 9 306 8203
NZ Customer Care 0800 002 999
Australia Contact
Brand Developers Aust Pty Ltd
461 Plummer Street,
PORT MELBOURNE, VIC 3207
FAX: +61 3 9681 7825
AUST Customer Care: 1800 890 840
CUSTOMER CARE - AU: 1800 890 840 11