Troubleshooting Guide - Shark S3455 Series Owner's Manual

Troubleshooting Guide

PROBLEM
The Shark Slim
®
Professional Steam
Pocket Mop will not turn-
®
on.
The unit will not make steam.
Cannot select steam setting/
flashing blue light remains
on.
The Shark Slim
®
Professional Steam
Pocket Mop leaves water on
®
the floor.
The Shark Slim
®
Professional Steam
Pocket Mop left a white
®
spot on the floor.
Floors are cloudy, streaky or
spotty after steaming.
The Shark Slim
®
Professional Steam
Pocket Mop is hard to push.
®
10 TOLL FREE: 1-800-798-7398
POSSIBLE REASONS & SOLUTIONS
Your steam mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
Is there water in the water tank? If not, add water to your steam mop
following instructions on page 4.
If the unit still doesn't make steam, follow the decalcification instructions
on page 9.
If you have already plugged in your unit, unplug and try a different outlet.
This may reset the Standby mode.
Add water to the tank and press the STEAM CONTROL button to select
a steam setting.
Check to see if your cleaning pocket is soaked through. We recommend
you unplug the steam mop and change the cleaning pocket.
Make sure the cleaning pocket is attached correctly.
Do not leave your steam mop on the floor with a damp or wet cleaning
pocket.
If you're using tap water we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
The cleaning pocket might be dirty, change the cleaning pocket.
If you washed the cleaning pocket with powder detergent, then it might
be ruined.
You might have left the mop in the same spot for too long. Do you have
hard water? If you do, you might want to switch to distilled water.
This might be leftover from past cleaners used on the floor surface. Use
the steam mop a few more times and see if the leftover cloudiness is
removed. If this does not work, we suggest rinsing the floor with water,
letting it dry, and then steam mopping again with a clean pocket. One
or more rinses generally removes the residue. A more stubborn case may
require you to rinse the floor with a mix of one part vinegar and two
parts water.
Make sure the cleaning pocket is attached correctly.
Check to see if the cleaning pocket is excessively dirty. Replace if the
cleaning pocket is too dirty or wet.