Troubleshooting - Phonak Roger Table Mic User Manual

Most probable cause(s)
I keep losing the audio signal
J Distance between Roger
Table Mic and Roger receiver is
too large
J There are obstacles between
you and Roger Table Mic
The volume of my multimedia device is too low
J Incorrect volume settings
I cannot hear my multimedia device
J The audio source is muted
J Roger Table Mic is muted
J Roger Table Mic is using the
audio cable but is not switched
on
Roger Table Mic is switched on but it's light is blinking blue
J Roger Table Mic was part of a
network
Roger Table Mic's light is blinking red (double flash)
J Its battery charge is low
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Solution(s)
J Go closer to Roger
Table Mic
J Make sure you can see the
Roger Table Mic (line of sight)
J Increase volume of the audio
source
J Unmute the audio source
J Unmute Roger Table Mic
J Switch on Roger Table Mic to
listen to the audio source via
the audio cable
J Press the connect button on
Table Mic
J Charge Roger Table Mic as
soon as possible

7. Troubleshooting

Most probable cause(s)
Roger Table Mic has stopped working
J Software issue
I am not able to connect my Roger Table Mic with another Roger
microphone
J There is a software incompati-
bility
I am not able to connect my Roger Table Mic with another Roger
microphone
J The microphone is not
switched on
J The microphone is not close
enough
J The microphone network is
broken
The remote control is not responding
J The battery is empty
Solution(s)
J Reboot Roger Table Mic by
simultaneously pressing the
on/off and Connect button
J Upgrade all your Roger
microphones using the Roger
Upgrader available on the
Phonak website or contact
your local Phonak dealer.
J Make sure both devices are
switched on
J Move the microphone closer to
Roger Table Mic
J Firmly press the Connect
button on one microphone to
reinitialize the network
J Replace the battery
(type CR2032)
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