Fisher & Paykel DEGX1 Service Manual
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Fisher & Paykel DEGX1 Service Manual

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DRYER
Models
DEGX1 & DGGX1
DEGX2 & DGGX2
517760B

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Do you have a question about the DEGX1 and is the answer not in the manual?

Questions and answers

Jerry Wiseman
March 19, 2025

DRYER WILL NOT TUMBLE

0
1 comments:
Mr. Anderson
March 19, 2025

The Fisher & Paykel DEGX1 dryer may not tumble due to the following reasons:

1. Lid Locked or Door Open – If the lid is locked or the drum door is open, the dryer will not start tumbling.
2. Motor Stalled – If the motor stalls after moving at least 42 degrees, a “Clothes Jammed” fault will be flagged, causing the drum to reverse and the door to open.
3. Clothes Jammed – If clothes are jammed in the drum, the dryer will attempt to reverse and reopen the door. If unsuccessful after three attempts, the drum door will remain open, and a user warning will be displayed.
4. Power or Start/Pause Not Pressed – The dryer requires the Start/Pause button to be pressed after loading.
5. Dryer Not Properly Exhausted – If the exhaust system is blocked or improperly vented, the dryer may not function correctly.

Checking these conditions and ensuring there are no obstructions or faults can help resolve the issue.

This answer is automatically generated

0
rick
June 17, 2025

Dryer works fine on "no heat". Once you add any level of heat the breaker throws.

0

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Summary of Contents for Fisher & Paykel DEGX1

  • Page 1 DRYER Models DEGX1 & DGGX1 DEGX2 & DGGX2 517760B...
  • Page 2 MANUAL 517760B - JULY 2004 REPRINT: JANUARY 2006 The specifications and servicing procedures outlined in this manual are subject to change without notice. The latest version is indicated by the reprint date and replaces any earlier editions. Fisher & Paykel Appliances Ltd Fisher &...

  • Page 3: Table Of Contents

    CONTENTS SERVICING REQUIREMENTS....................6 Health & Safety......................6 1.1.1 Electrical Safety ....................6 1.1.2 Electrostatic Discharge ..................6 1.1.3 Good Working Practices ..................6 1.1.4 Safety Test ......................6 1.1.5 Sheet Metal Edges ....................6 1.1.6 Gas Leakage Test ....................6 Specialized Tools......................
  • Page 4 Diagnostic Mode ......................32 5.3.1 Entering the Diagnostic Mode ................32 5.3.1.1 Last Fault.......................32 5.3.1.2 Conductivity Contact Impedance ..............32 5.3.2 Entering the Data Download Mode..............32 5.3.3 Entering the Showroom Mode................32 FAULT DIAGNOSTICS ......................33 Problem - No Power ....................33 6.1.1 Check the Continuity of the Power Cord (Electric) ..........33 6.1.2 Check the Continuity of the Main Harness (Electric) ..........33 6.1.3...
  • Page 5 7.19 Removal of Outlet Duct Bearings................45 7.20 Removal of Outlet Duct Seal..................45 7.21 Removal of Exhaust Sensor..................46 7.22 Removal of Lint Collector Housing ................46 7.23 Removal of Conductivity Contacts ................46 7.24 Removal of Belt Tensioner..................47 7.25 Removal of Inlet Panel Assembly................

  • Page 6: Servicing Requirements

    SERVICING REQUIREMENTS Health & Safety ™ Note: When servicing the SmartLoad electronic dryer, health and safety issues must be considered at all times. Specific safety issues are listed below to remind service people of the health and safety issues. 1.1.1 Electrical Safety WARNING! TO AVOID ELECTRIC SHOCK! Do not attempt to service this dryer without suitable training and qualifications.

  • Page 7: Model Information

    MODEL INFORMATION The product serial plate is located on the upper rear of the cabinet and contains the following information: Model Number The model number contains the following information: D E G X 1 Series Size Feature Level Heating Type (E = Electric, G = Gas) Product Type (Dryer) Serial Number The serial number consists of three letters and six digits and contains the following information:...

  • Page 8: Technical Overview

    TECHNICAL OVERVIEW Finish Cabinet: Pre-paint (Polyester) Touch-Up Paint: White #503086 Lid: ABS Co-injected, one piece Console: ABS with Polycarbonate insert for control panel Drum: Stainless steel grade 430T Top Deck: Polypropylene Electrical Supply Operating Voltage Maximum Current USA Electric 220/240V AC 60Hz 24 amps USA Gas 110/120V AC 60Hz...

  • Page 9: Principles Of Operation

    Principles of Operation 1.1.1 Electronic Control The 120V or 220/240V power supply is connected to the motor control module which rectifies to DC for use by its Sensor Module Display Module own controller and peripherals, and also for the sensor and display module.

  • Page 10: Lint Filter

    The lid must be closed before the drying cycle can start. If Start/Pause is pressed with the lid open, the dryer will beep, signalling the lid needs to be closed. Once the lid has been closed and Start/Pause is pressed, the lidlock will be activated and the cycle begins. If the power fails, either from a power cut or having been switched off at the wall, the lid may be opened.

  • Page 11: Airflow

    The dryer user manual and lid label instruct the user to empty the lint bucket before the lint reaches the top of the transparent part of the bucket. If the lint bucket overflows due to the user Scraper not emptying it, the SmartLoad™ dryer can clear itself. The user just needs to empty the bucket and run the dryer on a cycle for approximately 20 minutes.

  • Page 12: Temperature Control

    3.5.6 Temperature Control The user can select either a dryness level that they require or a timed drying period. Auto sensing of the clothes load dryness level is achieved by touch sensors that sense the moisture content of the load. An exhaust temperature sensor is used to monitor the exhaust temperature. The controller limits the temperature to what is required for the various cycles.

  • Page 13: Drum Control

    There is also a Drum Door Scraper that prevents clothes from being drawn into the gap between the drum and the door when the door is opening, and a Key Bracket that prevents the door from closing when the clothes are protruding. 3.5.9 Drum Control.

  • Page 14: Drum Door Control

    3.5.10 Drum Door Control The drum door is opened and closed by the door grabber, which is positioned by an actuator driven by a small DC brush motor. A mechanical interlock prohibits the drum door from latching closed if garments get caught in the door opening.
  • Page 15 As the drum continues to rotate, the engagement ribs attached to the door grabber unlatch the drum door hinge arms, lifting them out of the channel slots. The hinge arms are raised by details on the door grabber to the top face of the bridge channels. The drum continues to rotate in the opening direction, while the drum door is held stationary by the door grabber.

  • Page 16: Heater Control

    Moves the drum in the open direction to check if the user has manually opened the drum door, and if found so, will stop and assume the normal off position. If not “Home”, moves the drum so as to close the door, moving as far as would normally be required to close the door from the “Home”...
  • Page 17 Door Close Direction Door Open Direction 4 minutes 40 seconds Gas Ignition delay Gas Heating Denim 30 seconds 3 minutes 30 seconds No Heat Regular 30 seconds 2 minutes 30 seconds P.Press 30 seconds 2 minutes 30 seconds Delicate 30 seconds 2 minutes 30 seconds Air Dry No Heat...

  • Page 18: Thermostats (Electric)

    3.5.12 Thermostats (Electric) There are three thermostats located on the combustion housing, two auto reset thermostats and one manual reset thermostat. The manual reset thermostat should only trip if there is a fault in the product, or a failure develops. In all other cases the two auto thermostats should control the heat of the elements.

  • Page 19: Auto Sensing

    3.5.13 Auto Sensing When wet or damp clothes are loaded into a dryer they are partially saturated with water which is a relatively good conductor of electricity. In the SmartLoad™ dryer, sensor bars are used to measure the conductivity. When moisture in the clothes touches across the sensor bars (located beneath the lint bucket) their conduction is measured.

  • Page 20: Gas Flame Detector

    3.5.15 Gas Flame Detector The gas flame detector is an essential safety device that forms part of the control system for the gas burner. It consists of a thermostatically operated single-pole, single-throw, normally closed bimetallic switch that is sensitive to radiant energy. Gas Pipe Gas Fl Does the ignitor glow...

  • Page 21: Major Components

    MAJOR COMPONENTS Gas Igniter Part Number 395188 Cold Resistance 40 - 200 Ohms Typical Temperature 2399°F (1315°C) @ 120V Minimum Temperature 1805°F (985°C) @ 80V Maximum Temperature 3092°F (1700°C) @ 132V Gas Regulator Valve Combination gas pressure regulator and dual automatic gas valve.

  • Page 22: Thermostat Cutout - Manual Reset (Gas)

    Thermostat Cutout – Manual Reset (Gas) Part Number 395191 Type SPST Trip Temperature F (145 Element Assembly 240V 3.6 KW Two sets of Nichrome wire elements linked in parallel between Mica plates. A ceramic insulator is used to support the element assembly in the housing.

  • Page 23: Thermostat Cutout - Automatic Reset Lower (Electrical)

    Thermostat Cutout – Automatic Reset Lower (Electrical) Part Number 395455 Type SPST F ± 6 (70°C ± 3 Trip Temperature F ± 7 (55°C ± 4 Reset Temperature 4.10 Thermostat Cutout – Manual Reset (Electrical) Part Number 395155 Type SPST 30 Amps/240 Volts AC F ±...

  • Page 24: Lid Lock

    4.13 Lid Lock Part Number 420036P Resistance range 63 Ohms +/- 10 Ohms @ 68 F (20 Safety extra low voltage. 4.14 Motor Control Module Part Number 395400 (Electric models) 395401 (Gas models) 4.15 Sensor Module Part Number 395394 4.16 Display Module Part Number 395124...

  • Page 25: Diagnostics

    DIAGNOSTICS Overview If a fault occurs that prevents correct operation of the dryer, and is detected by the controllers, the dryer is stopped, the display shows a fault code and the beeper is continuously turned on and off. Pressing the Power button will stop the beeper but leave the fault code displayed to help the service technician diagnose the problem.

  • Page 26: Fault Code Summary

    Fault Code Summary The following are the fault codes that may be displayed. The remedy section of each fault is the suggested sequence of repair or replacement. If the first suggestion does not remedy the fault, check the next on the list. Fault Code 1 Communications Error.
  • Page 27 Fault Code 4 Invalid Option Link Read. The motor control module heat source option link read is invalid. Remedy: Replace the motor control module. (Refer to Section 7.35) Fault Code 6 Door Jammed - User Warning. The door is unable to close due to either clothes catching or an excessive closing load. Remedy: (1) Remove the obstruction.
  • Page 28 Fault Code 9 Exhaust Sensor Under Temperature. The exhaust sensor measures under temperature (open circuit or not plugged in). Remedy: Refer to steps for over temperature fault (fault code 8) above, but open circuit likely. Fault Code 10 24 Volt Supply Measurement Error. The sensor module measures low voltage on actuator power supply.
  • Page 29 Fault Code 15 Sensor Module Fault. Remedy: Replace the sensor module. (Refer to Section 7.36) Fault Code 16 Airflow Restriction - User Warning. Airflow restriction. Remedy: (1) Check that the lint bucket is empty and the filter is clear. (2) Ensure that the exhaust duct is not restricted, blocked or kinked, preventing good airflow.
  • Page 30 (5) Check that the actuator linkage is located correctly. There must be no gap between the linkage and the plastic moulding (refer to Section 7.9 reassembly procedure). (6) Check that the actuator housing is in place, and that the four retaining lugs are correctly located (refer to Section 7.9).
  • Page 31 Fault Code 28 Data Retrieval Error Following Loss of Power Remedy: (1) Switch off the mains power supply to the dryer for at least 10 seconds and confirm error. (2) Replace the motor control module. (Refer to Section 7.35) Fault Code 29 Brown-Out Data Retrieval Error.

  • Page 32: Diagnostic Mode

    Diagnostic Mode 5.3.1 Entering the Diagnostic Mode Turn the power supply to the dryer on. Press and hold the Auto Dry down button, then press the Power button. The dryer is now in level 0 of the diagnostic mode. After initial entry into the diagnostic mode, the Start/Pause button operates the dryer as normal.

  • Page 33: Fault Diagnostics

    FAULT DIAGNOSTICS Problem - No Power The following checks are based on there being the correct supply voltage at the outlet and the power cord is fastened securely to the dryer’s terminal block. WARNING: The power must be turned off and the dryer disconnected from the supply outlet to carry out the following checks.

  • Page 34: Check The Continuity Of The Power Cord (Gas)

    6.1.3 Check the Continuity of the Power Cord (Gas) Follow instructions for removal of the drum and chassis assembly. (Refer to Section 7.16) Pass the main power cord through the exhaust duct. Disconnect the 3 way in-line connector that is clipped to the motor controller.

  • Page 35: Check Voltage Across Elements (Electric Only)

    6.2.3 Check Voltage Across Elements (Electric Only) WARNING: Because the power must be on to carry out the following checks extreme care must be taken as death or electrical shock can occur. Refit the top deck and reconnect the machine to power supply. Start the dryer (Note: If there is no wet load in the dryer, the controller will turn the heat off after a short space of time.) With the dryer running on a regular cycle in the closing direction, and with the drum up to...

  • Page 36: Check The Flame Detector (Gas Only)

    6.2.6 Check the Flame Detector (Gas Only) The flame detector is much like a thermostat, although it is sensitive to radiant heat whereas a thermostat relies more on conduction/convection to get hot. However they are both essentially just switches. Therefore when it is cold the sensor should be closed circuit (near zero resistance) and when the sensor is sufficiently hot the switch will open (open circuit).

  • Page 37: Problem - Under Drying/Damp

    Problem - Under Drying/Damp 6.4.1 Possible User Faults Ensure that the customer has chosen the correct cycle for the type of clothes being dried. Ensure that the customer has chosen the correct spin speed on the washing machine. If the clothes are spun at a slow spin speed, they will be wetter and will therefore take longer to dry.

  • Page 38: Service Procedures

    SERVICE PROCEDURES ™ In order to service components of the SmartLoad dryer, certain procedures must be followed. These procedures are set out below. Servicing Note To avoid stripping screws, do not overtighten when re-assembling parts. If using a power screw driver have the torque setting on low.

  • Page 39: Removal Of Top Deck

    Removal of Top Deck 7.4.1 If the top deck is to be removed for replacement: Follow instructions for removal of the console. (Refer to Section 7.2) Disconnect the wiring harness from the display module. Carefully remove the two lid buffers from the front side top of the deck by levering upwards, taking care not to damage the top deck.

  • Page 40: Components Within Cabinet

    Components Within Cabinet Follow instructions for removal of the top deck. (Refer to Section 7.4.2) Remove the two screws securing the top of the front panel. Spread the top sides of the front panel to clear the tabs on the door grabber assembly. Pull the cabinet front forward and lift the base clear of the feet.

  • Page 41: Removal Of Door Grabber Actuator

    Removal of Door Grabber Actuator Follow instructions for removal of the door grabber assembly. (Refer to Section 7.8) Unclip the wiring from the grabber housing. While applying outward pressure to the actuator, push in the four retaining lugs (in the order shown on the photo below) securing the actuator to the housing and lift the actuator clear.

  • Page 42: Removal Of Door Grabber

    7.10 Removal of Door Grabber Follow instructions for removal of the door grabber actuator assembly. (Refer to Section 7.9) Remove the four screws securing the chassis beam to the grabber housings. Lift the door grabber clear. Reassembly Refit in reverse manner. Ensure that the linkage is correctly located in the slot of the door grabber.

  • Page 43: Removal Of Drum Door Buffers

    7.13 Removal of Drum Door Buffers Follow general servicing instructions for components within the cabinet. (Refer to Section 7.6) Remove the door grabber assembly. (Refer to Section 7.8) Slide the drum door open. Unclip the drum door buffer and remove from underneath the drum door by pushing on the tab.

  • Page 44: Removal Of Drum And Chassis Assembly

    7.16 Removal of Drum and Chassis Assembly Follow general servicing instructions for components within the cabinet. (Refer to Section 7.6) Follow instructions for removal of the door grabber assembly. (Refer to Section 7.8) Remove the lid from the motor control module by pushing the clip on lid, lifting the front of the lid and sliding forward.

  • Page 45: Removal Of Outlet Duct Assembly

    7.18 Removal of Outlet Duct Assembly Follow instructions for removal of the outlet panel assembly. (Refer to Section 7.17) Remove the wiring loom plugs from the sensor module assembly. Remove the sensor module assembly from the outlet chassis panel. (Refer to Section 7.36) Lay the outlet panel assembly down with the outlet chassis panel uppermost.

  • Page 46: Removal Of Exhaust Sensor

    7.21 Removal of Exhaust Sensor Follow instructions for removal of the outlet duct Sensor Pocket assembly. (Refer to Section 7.18) Unclip the wiring loom and exhaust sensor harness from Harness the collector housing bracket. Clip Unclip the exhaust sensor from the pocket in the collector housing bracket by pushing it forward, then down.

  • Page 47: Removal Of Belt Tensioner

    7.24 Removal of Belt Tensioner Follow instructions for removal of the drum and chassis assembly. (Refer to Section 7.16) Remove the belt tensioner assembly by pushing against the spring tension and unclipping from the rear chassis beam. Push Belt Tensioner A screwdriver can be used to unclip it by putting the blade through the slot and levering against the beam.

  • Page 48: Removal Of Inlet Panel Assembly

    7.25 Removal of Inlet Panel Assembly Follow instructions for removal of the drum and chassis assembly. (Refer to Section 7.16) Manually open the drum door. Remove the drum inlet bearing. (Refer to Section 7.28) Lay the assembly on its left hand side. Remove the belt tensioner.

  • Page 49: Removal Of Inlet Bearing Shaft

    7.27 Removal of Inlet Bearing Shaft Follow instructions for removal of the inlet panel assembly. (Refer to Section 7.25) With a deep bore 22mm ( ”) socket, unscrew the inlet bearing shaft and remove. Reassembly Refit in reverse manner. Before refitting the inlet bearing shaft, ensure that the inlet bearing spacer is in position on the bolt between the inlet duct front panel and the inlet duct back panel.

  • Page 50: Removal Of Lint Filter Assembly

    7.31 Removal of Lint Filter Assembly Remove the screw on the inside bottom of the drum securing the lint filter retainer to the drum. Turn the lint filter retainer clockwise to unclip it from the drum, then pull clear of the drum. Unclip the lint filter assembly from the lint filter retainer.

  • Page 51: Removal Of Fan Motor Housing

    7.34 Removal of Fan Motor Housing Follow instructions for removal of the motor. (Refer to Section 7.32) Use fingers to unclip the three clips from the centre beam. Spring the housing off over the centre beam, tilt horizontally and unhook from the rear beam. Reassembly With the housing horizontal, hook it over the rear beam and tilt it down to rest on the centre beam.

  • Page 52: Removal Of Gas Igniter (Gas Models)

    7.37 Removal of Gas Igniter (Gas Models) Follow general servicing instructions for components within the cabinet. (Refer to Section 7.6) Using a small screwdriver, prise the connector apart. Remove the screw securing the igniter bracket to the gas burner bracket and lift the igniter bracket tabs clear of the slots in the burner bracket.

  • Page 53: Removal Of Elements (Electric Models)

    Unscrew the gas pipe from the gas regulator valve. Reassembly Refit in reverse manner. Ensure that the regulator/valve is screwed onto the gas pipe to the correct angle so that the gas burner bracket sits flat on the base panel when assembled. Ensure that the gas pipe bracket tabs go through the slots in the back of the base panel.

  • Page 54: Removal Of Rear Foot Bracket Assembly

    7.43 Removal of Rear Foot Bracket Assembly Follow instructions for removal of the drum and chassis assembly. (Refer to Section 7.16) Remove the rear intake grill by levering the four tabs downwards with the fingers. Pull the top of the intake grill outwards and disengage the bottom lugs from the base panel.
  • Page 55 Draw the strap back through the housing. Push upwards on the strap to disengage it from the hooks on the guide. Pull the strap clear. Reassembly Refit in reverse manner.

  • Page 56: Wiring Diagrams

    WIRING DIAGRAMS U.S.A. Model (Electric)

  • Page 57: Model (Gas)

    U.S.A. Model (Gas)

  • Page 58: Fault Finding Flow Charts

    FAULT FINDING FLOW CHARTS No Power Is there Arrange repair of power to the supply etc. as supply necessary outlet? Is the power cord fitted Refit correctly correctly? Is there Check as per continuity of Section 6.1.1 the power (Electric) or 6.1.3 cord? (Gas) Is there...

  • Page 59: No Heat (Electric Models)

    No Heat (Electric Models) Is a fault Refer to Section code displayed? Check as per Section 6.2.1 thermostats Repair/replace as necessary Check as per Are element Section 6.2.2 resistances Repair/replace as necessary Are the elements Check as per drawing the Sections 6.2.3 and correct 6.2.4...

  • Page 60: No Heat (Gas Models)

    No Heat (Gas Models) Is a fault Refer to Section code displayed? Is the gas supply OK? Reinstate supply Does the ignitor glow sufficiently enough to activate flame detector? Is the igniter Is the flame Are the gas Replace igniter or broken, or is detector valve...

  • Page 61: Drum Door Not Opening/Closing

    Drum Door Not Opening/Closing Is a fault Refer to Section code displayed? Are jockey pulleys free & Rectify fault belt aligned Check manual operation of Rectify fault drum door for jamming etc. Is actuator Repair as operating necessary Replace bearing. Is drum inlet Is cabinet Level cabinet...

  • Page 62: Drum Does Not Rotate

    Drum Does Not Rotate Is a fault Refer to Section code displayed? Are the jockey Refit/repair as pulleys free & necessary belt aligned Are motor winding Refer to Section resistances 6.3.3 correct? Is continuity of harness to Repair/replace motor OK? Is the flame detector operating correctly?

  • Page 63: Clothes Take Too Long To Dry

    Clothes Take Too Long to Dry Are the inlet Is a fault grill & burner code Clean Refer to Section inlet grill free displayed? of lint? Has the Are the Clean and/or correct cycle conductivity Advise customer to reconnect been chosen contacts clean and use correct cycle correctly.
  • Page 64 Noisy Are jockey Is ducting pulleys free Repair Rectify fault damaged? & belt aligned OK? Are drum Are motor or Tighten vanes Rectify fault vanes tight? fan loose? Is there Fit new inlet duct excessive lint Is the inlet seal. Refer Section build up on Clean duct seal...
  • Page 65 Notes...

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