Utilita Smart E7 User Manual page 36

Reasons for rejections
The most common reasons for top-up code rejections are listed and explained below:
Rejected – Duplicate: The code you are entering has already been accepted on the meter .
Rejected – Incorrect: You have entered the vend code incorrectly, either you have mistyped or missed off a digit .
Rejected – Incomplete: The vend code must be either 20, 40 or 60 digits long, you may have missed off or added on an extra digit .
Rejected – Invalid: You have entered the vend code incorrectly, either you have mistyped or missed off a digit .
Rejected – Key Lock: The vend code has been entered incorrectly too many times . Please contact our Customer Care Team .
Still experiencing problems?
If you are still experiencing problems, please contact our Customer Care Team on 03303 337 442 .
In the event of loss of supply please call our Emergency Line on 03452 068 999 .
Please be aware: We will not be able to help you quickly if you enquire about loss of supply via email, as we may not be able to get
back to you for 5 working days . It is best to call our Emergency Line where a Customer Care Advisor can get you back on supply .
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