Utilita Smart E7 User Manual

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USER GUIDE

Electricity – Prepayment Smart E7

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Summary of Contents for Utilita Smart E7

Page 1: User Guide
USER GUIDE Electricity – Prepayment Smart E7...
Page 2: Table Of Contents
Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Emergency Credit &...
Page 3: Introduction
What is Smart E7? ‘Smart E7’ is our prepayment package for Economy 7 smart meters. This service enables you to fully benefit from a range of features, such as ‘Emergency’ and ‘Friendly Credit’, easy and convenient remote top-ups, and our competitive prepayment Smart E7 tariff .
Page 4: Your Meters
Your Smart Meter System The In-Home Display The Electricity Meter The in-home display communicates with Your electricity meter records how much energy you are using . It can be found the electricity meter so you can see exactly in a number of locations but is usually located in a cupboard, hallway or outside . what's going on without having to go to your It is a good idea to familiarise yourself with its location (and where the key to electricity meter directly .
Page 5 Account Info Usage Now The In-Home Display Date Amount The in-home display has a touchscreen display and gives you quick access to your electricity account information and ---------------------- 2.50 Balance: ~25.00 22.09.12 ~10.00 smart meter features . Below is the 'Main Menu' screen which can be accessed by pressing the 'Menu' button in the top 14.09.12 ~15.00 Updt On: 29.09.12 10:59 left-hand corner of most screens .
Page 6 Powering your in-home display 15:38 15:38 Usage Now 26.11.14 15:38 15:38 Usage Now 26.11.14 Electricity Dual Electr Electricity Dual Electr Message sage History Tariff Ta a Payment Settings Message sage History Tariff Ta a Payment Settings The in-home display works with a standard mini-usb This is the 'Account Info' screen, which will show by default after power lead .
Page 7: In-Home Display
View your account information When on the 'Account Info' screen', an LED light will flash to show credit alerts: Green = plenty of credit Orange = medium level of credit The 'Account Info' screen will show you what your Red = low credit balance is and how many days it is estimated to You can set a 'Low Credit Alert' of your choice last .
Page 8 View your current usage Account Info Account Info Usage Now Usage Now 15:38 15:38 Usage Now 26.11.14 Energy Saving Challenge! – Check your usage dials 2.75kWh 2.75kWh frequently and see if you can stay in the green - if you drop into orange Date Amount 1kWh...
Page 9: Main Menu
View your usage history Pressing the 'History' button on the 'Main Menu' will display the below screen, allowing you to view your energy 'History' over the last hour, day, week or month . You can choose to view your electricity usage in kWh, £/h (£ per hour) or CO2Kg (Carbon Emissions) .
Page 10 View your meter readings The ‘Usage’ screen displays the total kWh that has been used through your meter at both your day & night rates . These are your Meter Readings . Day Meter Reading This is the total kWh used 15:38 15:38 Usage Now...
Page 11 View your tariff information Press the 'Tariff' button via the 'Main Menu' screen to tariff information . You can check the Tariff unit rate shown in name and region of your tariff, the unit rates, tariff start times and standing charge . bold next to the‘...
Page 12: Main Menu
View your messages Press the 'Message' button on the 'Main Menu' . The message screen will list your read and unread Unread messages messages, as shown below . will appear in bold 15:38 15:38 Usage Now 26.11.14 15:38 15:38 Usage Now 26.11.14 Electricity Dual Electr...
Page 13: Your Settings
You can also use this infromation to Backlight – set the backlight screen to generate your own e-card online at: stay on permanently, or to switch off www.utilita.co.uk/e-card after 1 minute . The in-home display screen light comes back on if you tap Electricity...
Page 14 - - - Backlight Target 1Min Electricity Network Sound Settings LEDs Conrast Info Targets Credit Alert Note: When you press 'OK' Credit Alert Erase - - - Backlight 1Min Target on the 'Targets' screen, you will be asked to 'Confirm' or Network Sound 'Edit' your changes before...
Page 15: Supply Status
Supply Status Press the ‘Status’ button via the 'Account Information' screen to view the status of your electricity 15:38 15:38 Usage Now 26.11.14 supply . You can also view and control ‘Boost Periods’ on this screen . Electricity Dual Electr Message sage History...
Page 16: Boost Periods
Boost Periods Controlling Boost Periods from your electricity meter With Economy 7 meters there may be times you need more hot water Pressing on your electricity meter directly, will display the or a 'boost' to your heating, so a number of ‘Boost Periods’ are available status of your Boost Periods .
Page 17: Topping-Up
• Via our top-up app, available for free download at Apple and Android app stores • At any PayPoint outlet (see page 17) • Online at www.utilita.co.uk/top-up • Text message (see page 19) • Automated Top-Up Line 03452 068 333 03303 337 442 •...
Page 18: Topping-Up
. They can type in the barcode, which can be scanned at 19-digit top-up card number instead of any PayPoint outlet to top-up . swiping the card . For replacement cards, You can generate these see page 31 . for free online at: www.utilita.co.uk/e-card...
Page 19 Top-up online Topping up online is easy-peasy! 1. Go to www.utilita.co.uk/top-up 2. Select the supply you wish to top-up 3. Click on the top-up card that looks like yours 4. Enter the amount you wish to top-up 5. Enter your payment card details 6.
Page 20 Top-up via text message First you need to make one online payment, see page 18 . When you get to the payment page, make sure you tick the 'SMS' box, then enter your mobile phone number in order to register your details . Once you have registered your details: text* UPAY followed by your top-up card number then the top-up amount to: 88010 N.B.
Page 21: Crediting Your Account Manually
CO2Kg Crediting your account manually If you have topped-up but your account has not credited automatically, you can manually enter a top-up code into your in-home display . Press the 'Account' button on the 'Main Menu' Menu Enter the 20, 40 or 60 digit screen and a keypad will appear .
Page 22 E-Credit Warning Warning 15:38 15:38 Usage Now 26.11.14 Date Amount Date Amount ---------------------- ---------------------- ELECTRICITY CREDIT ~0.00 LOW CREDIT 50p 22.09.12 ~10.00 22.09.12 ~10.00 Electricity Dual Electr 14.09.12 ~15.00 14.09.12 ~15.00 Press 'OK' to ignore or Press 'OK' to ignore or 05.09.12 ~30.00 05.09.12 ~30.00 'E-Credit' to use Emergency Credit...
Page 23: Emergency Credit & Friendly Credit
Emergency Credit £10 of Emergency Credit is available when you need it, giving you time to top-up online, via text message, over the phone, on our Automated Top-Up Line or at any PayPoint outlet . It is important to remember you will need to repay the Emergency Credit you use as well as topping-up your meter in to at least £1 .00 of positive credit, next time you top-up .
Page 24 What happens if my Remember! The next time you buy electricity, you will Emergency Credit runs out? need to pay off the EMERGENCY CREDIT, and any FRIENDLY CREDIT you have used . It will be deducted from your If your Emergency Credit runs out during the week payment .
Page 25 Settings Settings Friendly Credit Targets LOW CREDIT ALERT Our smart meters offer a 'Friendly Credit' feature so you never lose supply during evenings, weekends and Hour Please set your daily targets Set your low credit alert bank holidays . Our meters enter 'Friendly Credit' mode everyday between 4pm* and 10am* the next working Remaining day .
Page 26 How can I check if I’m in Emergency or Friendly Credit? And how much do I need to repay? Check Credit Status 15:38 15:38 Usage Now 26.11.14 Electricity Dual Electr To know how much you need to repay to get back Message sage History...
Page 27: Using The Electricity Meter Keypad
Using the electricity meter keypad We recommend using your in-home display for convenience but you can also access your electrcity account information and meter functions via your electricity meter directly (except in the event of a power cut!) . You can view your account balance and usage information, enter top-up codes, accept Emergency Credit and restore your supply after a loss of power .
Page 28: Restoring Your Supply
Account Restoring your electricity supply Electricity Settings If your meter runs out of credit and your supply turns off, you will need to top-up your electricity balance so it is Info in positive credit of at least £1 .00 . For safety reasons, it will require someone to be at your property to switch the - - - Backlight Target...
Page 29 Electricity meter keypad button functions Each button on your electricity meter keypad allows you Press Daily Energy Cost to access different information about your energy usage . The information available and the number of button Cost of energy used so far today presses needed are shown here: Cost of energy used yesterday Note: Most information is shown over 2 screens - first showing the...
Page 30: General Information
Press Monthly kWh Press Friendly Credit Status kWh usage last month Friendly Credit status kWh usage 2 months ago Press Import/Export Data Continue pressing to view up to 12 months (Inc. Meter Reads) Day Import kWh (meter read) Press Debt Information Night Import kWh (meter read) Debt information Total Import kWh...
Page 31: Energy Saving
Follow us on Twitter @UtilitaEnergy to receive daily energy saving tips, updates and offers . Visit us on Facebook at Utilita Energy for more ideas and tips on how to use energy efficiently. Energy Saving Challenge! – take a note of how much you have spent on electricity in a week .
Page 32: Moving Home
In the event you lose your electricity top-up card, we are able to send you a free electronic version of your top-up card via email . This can be easily generated online by visiting www.utilita.co.uk/e-card All you will need is your electricity meter serial number (instructions on where to find these are supplied online), and an email address .
Page 33: Got A Problem
Got a problem? My top-up isn’t crediting my meter? Problem – You have topped-up and been issued with a receipt, but the in-home display is not showing the credit on your balance, however your electricity meter is . The Signal icon in the top left-hand corner may also have a strike through it . Home Network issue (HAN) –...
Page 34 Loss of supply – I’ve topped-up but my power hasn’t been restored Problem – You have topped-up but the power has not come back on and your balance is not in credit . Debt on the meter – You may have a debt on your meter, which is either Emergency Credit for repayment or an existing debt being reclaimed as a percentage of your top-up .
Page 35: My Manually Entered Top-Up Code Is Being Rejected
14.09.12 ~15.00 14.09.12 ~15.00 Press 'OK' to ignore or 14.09.12 ~15.00 Press 'OK' to ignore or to ignore or 05.09.12 ~30.00 05.09.12 ~30.00 05.09.12 ~30.00 'E-Cre 'E-Credit' to use Emergency Credit 23.08.12 ~10.00 'E-Credit' to use Emergency Credit 23.08.12 ~10.00 Emergency Credit 23.08.12 ~10.00 My manually entered top-up code is being rejected...
Page 36 Reasons for rejections The most common reasons for top-up code rejections are listed and explained below: Rejected – Duplicate: The code you are entering has already been accepted on the meter . Rejected – Incorrect: You have entered the vend code incorrectly, either you have mistyped or missed off a digit . Rejected –...
Page 37 Notes...
Page 38 03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers . Version 1 .1 Utilita Energy Limited Copyright 2015 Registered in England & Wales Company Number: 04849181 Utilita Energy Limited, Secure House, Moorside Road, Winchester, SO23 7RX...