Got A Problem; My Top-Up Isn't Crediting My Meter - Utilita Smart E7 User Manual

Got a problem?

My top-up isn't crediting my meter?

Problem – You have topped-up and been issued with a receipt, but the in-home display is not showing the credit on your balance,
however your electricity meter is . The Signal icon in the top left-hand corner may also have a strike through it .
Home Network issue (HAN) – You most likely have a 'Home Network' issue . The in-home display works like a mobile phone
with a signal and like a mobile phone, signal can drop out from time to time, meaning the in-home display is not receiving
information properly from the electricity meter which is why the display balances are different .
What should I do? – Simply pick up your in-home display and move it closer to the electricity meter . Watch the signal icon in the
top left-hand corner of the screen and you should be able to see the strike-through disappear . Once a signal has been found the
in-home display will automatically update itself .
Problem – You have topped-up and been issued with a receipt, but neither the in-home display or the electricity meter is showing
the credit on your balance .
Remote Communication issue (WAN) – You may have what we call a 'Wide Area Network' issue (WAN) . This is where there is
insufficient signal for your in-home display and meters to pick up. Like a mobile phone, your in-home display and electricity meter
require a signal in order to receive information remotely . On the front of the electricity meter there is the word 'WAN', if the LED
light above this is constant and not flashing then it is highly likely you have this issue.
What should I do? – If this is the issue, you will need to continue topping-up your meter manually . There isn't anything you can
do, other than wait for a signal to be established .
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Good Signal Good Signal Bad Signal Bad Signal No Signal No Signal