Moving Home; Lost Top-Up Card - Utilita Smart E7 User Manual

Moving home?

If you are planning to move house, please contact our Welcome Team on 03452 068 777 to advise us of your plans and
arrange for any credit to be refunded . If you do not contact us, we may not know to issue any refund due . Please leave
this booklet and your top-up card for the next occupier, so they can get in touch about topping-up their meter .
Lost your card?
Don't worry – your cards cannot be used with any other meter and if you lose them, you do not lose any money . If
you have lost a card just contact our Customer Care Team on 03303 337 442 to report the loss and they will arrange
for a new one to be sent to you (a small charge may be applicable) or request a FREE e-card (see below) . You will
also be given your 19-digit electricity top-up card number in the meantime, which you can use to top-up at any
PayPoint outlet, on your mobile, via text message, or online . It may be useful to keep a record of your card number,
we've left a space for this number on the back of this user guide .
Generating your own top-up e-card
In the event you lose your electricity top-up card, we are able to send you a free electronic version of your top-up
card via email . This can be easily generated online by visiting www.utilita.co.uk/e-card
All you will need is your electricity meter serial number (instructions on where to find these are supplied online),
and an email address . This will generate and email you back a visual copy of your electricity top-up card, including
your unique top-up card number and barcode, which can be scanned at any PayPoint outlet . We recommend every
customer generates their own top-up e-card, just in case you need them in the future!
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