Brother DCP-J172W User Manual page 67

Paper Handling Difficulties (continued)
Difficulties
Machine feeds multiple pages.
There is a paper jam.
Paper jam reoccurs.
The paper jams when you use
2-sided print.
Copying Difficulties
Difficulty
Fit to Page does not work correctly. Make sure your source document is not skewed.
Scanning Difficulties
Difficulty
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Software Difficulties
Difficulty
Cannot install software or print.
"Device Busy"
Suggestions
Do the following:
(See Loading paper and other print media on page 13.)
 Make sure the paper is loaded correctly in the paper tray.
 Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
 Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly.
(See Printer jam or paper jam on page 48.)
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User's
Guide: Cleaning the paper pick-up rollers.)
See Printer jam or paper jam on page 48. Make sure the paper guides are set to
the correct paper size.
If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine.
(See Additional paper jam clear operations on page 51.)
Use one of the jam prevention settings, 2-sided1 or 2-sided2.
For printing
(See Software and Network User's Guide.)
If paper jams occur often during 2-sided printing, the paper feed rollers may be
stained with ink. Clean the paper feed rollers. (See Advanced User's Guide:
Cleaning the paper feed rollers.)
Suggestions
Reposition the document and try again.
Suggestions
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application.
®
)
Make sure the Brother TWAIN driver is chosen as the primary source.
You can also scan documents using the ICA Scanner Driver.
(See Software and Network User's Guide.)
Suggestions
®
(Windows )
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Make sure the machine is not showing an error message on the Touchscreen.
Troubleshooting
59
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