Troubleshooting; Identifying Your Problem - Brother DCP-J172W User Manual

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Troubleshooting

If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.

Identifying your problem

First, check the following:
The machine's power cord is connected correctly and the machine's power switch is turned on.

 All of the protective parts have been removed.
 Paper is inserted correctly in the paper tray.
 The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
 Touchscreen messages
(See Error and maintenance messages on page 42.)
If you did not solve your problem with the above checks, identify your problem and then go to the
suggested page.
Paper handling and Printing problems:
 Printing Difficulties on page 55
 Print Quality Difficulties on page 57
 Paper Handling Difficulties on page 58
Copying problems:
 Copying Difficulties on page 59
Scanning problems:
Scanning Difficulties on page 59

Software and Network problems:
 Software Difficulties on page 59
 Network Difficulties on page 60
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