Related Manuals for Chase VeriFone Omni
Summary of Contents for Chase VeriFone Omni
- Page 1 QUICK REFERENCE GUIDE VeriFone Omni VeriFone V This Quick Reference Guide will guide you through understanding your terminal’s functionality and navigation, and will help you with troubleshooting.
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Page 2: Table Of Contents
INDUSTRY Retail and Restaurant APPLICATION Chase Paymentech’s UEPT321/SEPT321 TERMINALS VeriFone’s V /Omni Series Contents GETTING STARTED Hot Key Functions ......3 Available Transaction Types . -
Page 3: Hot Key Functions
Hot Key Display Icon Location Function Functions First Hot Key Down Arrow - press to scroll Far Left down to the next menu. Up Arrow - press to scroll up to Press the [ALPHA] key the previous menu. from the idle prompt Press the yellow key to toggle to view icons for the between the directional arrows. -
Page 4: Available Transaction Types
Note: Press [Arrow] to Force* Perform a force sale when the terminal Select Force. scroll to view additional cannot reach the host (Chase Paymentech) to options. authorize a transaction, or to finalize an Auth Only transaction. Contact your voice authorization center for an authorization code, then force the transaction. - Page 5 Available EBT Transactions (Retail Only) To initiate Transaction EBT Sale An Electronic Benefits Transfer (EBT) Swipe the card Types card is a government-issued card tied or select Sale. to a specific government-assistance account. Select Cash for Continued EBT transactions require PIN entry, as well as a cash benefits trace number and balance amount printed on or Food for a...
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Page 6: Clerk/Server Setup
Clerk/Server ADD CLERK/SERVER Adds new clerks or servers to your terminal. You will be prompted to Setup create an ID and a password for each new clerk/server. The clerk/server ID may be up to four digits in length and the password may be 5-10 digits in length. Accessible through the main menu, the clerk/ LOG ON/OFF CLERK/SERVER... -
Page 7: Available Reports
Available Reports: Main Menu Reports Totals Report Prints totals by card type and card issuer. A report is like a Detail Report Prints detail information for each transaction. snapshot in time of Clerk/Server Reports Launches Clerk or Server Reports menu business activities. - Page 8 Available Reports: Batch Review Menu Reports Totals Review Displays Total Sales, Total Refunds and Net Sale Totals. Continued Detail Review Allows access to view details on all transactions in A report is like a the current batch. Enter search criteria to retrieve transactions in the snapshot in time of current batch, and then you may adjust or void the transaction.
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Page 9: Gift Card Transaction Types (Opt.)
This transaction can be used to Value. issue and activate a new card, or to reload an active card with incremental value. If you are participating in Chase Paymentech’s Activation/Block Activation Create a Select proprietary Gift Card consumer’s gift card account by assigning value Activation or to a card. -
Page 10: Navigating Your Terminal
Navigating BEGIN A SALE Swipe the card; or select Sale, manually enter the card number and Your then press [ENTER] to begin a sale transaction. Your terminal will Terminal guide you through the process. (Note: Debit cards must be swiped.) BEGIN OTHER TRANSACTIONS Refer to this section to Use the [Arrow] key at the main menu or idle prompt to navigate to... -
Page 11: Settling The Batch
Your VeriFone terminal uses a Terminal Capture System (TCS), Your transactions must meaning it stores transactions throughout the day and sends batch be “settled” daily. Read totals of sales and refunds to the host (Chase Paymentech) after the this section to ensure close of business. the settlement process There are two settlement options: Manual Settlement and operates smoothly. -
Page 12: Prompt Q&A
Prompt Prompt Description/Action Q&A Displayed when more than one Prev [F1] merchant is programmed into your [Merchant 1] Next [F2] While navigating terminal. Scroll to your merchant Slct [F3] name using the [F] keys to the right through transactions, Exit [F4] of the display, and press [Enter]. -
Page 13: Avs Response Codes
AVS Response Code Description VISA MC AMEX Disc. Codes Match - Address and 9-digit ZIP code The Address Verification Match - Address and ZIP code System (AVS) is a (for Discover, address only feature that adds fraud matches) protection on card-not-... -
Page 14: Common Error Codes
Common Error Code Description Action Error The card number being Retry. If error persists, Codes used for the current ask for another form Account # transaction does not of payment as the card pass the LUHN check. may be fraudulent. In the event that your terminal displays Batch Full... - Page 16 POS-0502 10/09 ©2009, Chase Paymentech Solutions, LLC. All rights reserved.