Related Manuals for Chase Hypercom Optium PTS32L
Summary of Contents for Chase Hypercom Optium PTS32L
- Page 1 QUICK REFERENCE GUIDE Hypercom Optimum This Quick Reference Guide will guide you through understanding your terminal’s functionality and navigation, and will help you with troubleshooting.
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Page 2: Table Of Contents
INDUSTRY Lodging APPLICATION Chase Paymentech’s PTS32L TERMINALS Hypercom’s Optimum Series Contents GETTING STARTED Available Transaction Types ..... 3 Clerk and Cashier Setup ......4 Available Reports . -
Page 3: Available Transaction Types
Force Check-In/Check-Out Perform a force Press [ENTER]. check-in or check-out when the terminal Select cannot reach the host (Chase Paymentech) to Transaction, authorize a transaction, or to finalize an Auth Lodging and Only transaction. Contact your voice... -
Page 4: Clerk And Cashier Setup
Available Credit Transactions To initiate Transaction Void Perform a void to reverse a check-in, Select Void. Types check-out, credit sale, force, or refund transaction and prevent any funds from Continued transferring from the cardholder’s account. Only available for transactions in the current Your terminal batch (i.e., same day). -
Page 5: Available Reports
History Report Prints a summary of transaction totals from a set number of days (5, 10, 15, 30). HCS Batch Inquiry Report Prints the status of the current batch as reported by the host (Chase Paymentech). GC Cash Out Report Prints a list of cashed-out gift card redemptions by clerk/cashier. -
Page 6: Gift Card Transaction Types (Opt.)
Value. issue and activate a new card, or to reload an active card with incremental value. If you are participating in Chase Paymentech’s Activation Create a consumer’s gift card Select proprietary Gift Card account by assigning value to a card. One or Activation. -
Page 7: Navigating Your Terminal
Your Hypercom terminal uses a Terminal Capture System (TCS), Your transactions must meaning it stores transactions throughout the day and sends be “settled” daily. Read batch totals of sales and refunds to the host (Chase Paymentech) after the close of business. this section to ensure the settlement process There are two settlement options: operates smoothly. -
Page 8: Prompt Q&A
Prompt Prompt Description/Action Q&A [CARDTYPE] [Transaction] Imprint the card using a manual imprint machine and press [ENTER]. While navigating Take Imprint of Card through transactions, VERIFICATION CODE Press the hot key to the left of the you’ll find that some appropriate option. -
Page 9: Avs Response Codes
AVS Response Code Description VISA MC AMEX Disc. Codes Match - Address and 9-digit ZIP code The Address Verification Match - Address and ZIP code System (AVS) is a (for Discover, address only feature that adds fraud matches) protection on card-not-... -
Page 10: Common Error Codes
Common Error Code Description Action Error Error Cannot perform No action. Codes requested function - No Batch batch is empty Totals In the event that Invalid Card The four digits keyed do Re-key the last four your terminal displays not match the account digits of the card an error, refer to these number from the card’s... - Page 12 POS-0503 08/10 ©2010, Chase Paymentech Solutions, LLC. All rights reserved.