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Summary of Contents for Chase DX8000
- Page 1 Quick Reference Guide DX8000...
- Page 2 Getting Started To help you get started, this Quick Reference Guide outlines some of the most common transactions for the DX8000 terminal solutions. For more information and guides, visit: chase.ca Contents Navigating Your DX8000 Terminal Use of the Terminal How to Process Basic Transactions...
- Page 3 Navigating Your DX8000 Terminal Contactless landing zone Easy loading printer LCD and touch screen Magnetic card reader Buzzer App overview Home Back Smart card reader LEDs for contactless card Front scanner Power button Volume buttons Battery cover USB Type-C connector...
- Page 4 Use of the Terminal To power on: Press and hold the <Power> button for about 1 second until the Chase screen appears. To power off: Press and hold the <Power> button for more than 2 seconds until the display shows the figure below, then press <Power off>.
- Page 5 How to Process Basic Transactions Below are some common transactions to help you start processing right away. Sale Perform a credit or debit card sale transaction when the card is present. From the idle screen, Then key in select Sale. amount and press What the customer sees...
- Page 6 Return/Refund Perform a return to refund money to a cardholder’s account from a sale completed in a closed batch (e.g., previous day). From idle screen, Then key in select Refund. amount and press What the customer sees Customer is prompted to Tap/Insert/Swipe Customer confirms the refund amount.
- Page 7 Perform a void to reverse a credit or debit sale, force, or return transaction and prevent any funds from transferring from the cardholder’s account. Only available for transactions in the current batch (e.g., same day). Display DX8000 Idle Screen Select Void Void Pre-Auth...
- Page 8 Your terminal batch contains all the daily transactions that need to be settled. Settlement is the process of managing your transactions so they are funded to your banking account. For the DX8000 terminal, there are three settlement options: Manual Settlement Auto Settlement...
- Page 9 Void, and Manually Keyed Card To protect your business, use discretion when sharing passwords and consider changing them on a regular basis. Three levels of passwords The DX8000 terminal supports three levels of passwords: 1. Manager 2. Supervisor 3. Clerk...
- Page 10 Setting Up Your Passwords From main screen, choose the menu icon in the upper left corner and select Security Settings. The Password screen appears and will prompt you to enter a 6-digit temporary password. Key in the Dynamic Password and press...
- Page 11 In the Security Settings you may Add User, Change Password or Delete User. Press the desired function and follow the prompts. When creating a user you will be prompted to select the level of password you may create.
- Page 12 Enter the desired User Name & Password. N ame – Alpha/Numeric (Max 10 characters) P assword – Must be 7 characters and must include a minimum of 1 number/ alpha character. A lpha characters can only be entered using the keyboard.
- Page 13 Notes...
- Page 14 Notes...
- Page 15 The Information You Need, When You Need it. For Guides and Helpful Information: https://www.chase.ca/en/support Call Merchant Support 24/7: 1.800.265.5158 (English & French) Chase and the Octagon logo are registered trademarks of JPMorgan Chase Bank, N.A. © 2022 JPMorgan Chase & Co. WK-QRG-IN-DX800-EN-0722...