Related Manuals for Chase Hypercom Optimum
Summary of Contents for Chase Hypercom Optimum
- Page 1 Quick RefeRence Guide Hypercom Optimum This Quick Reference Guide will guide you through understanding your terminal’s functionality and navigation, and will help you with troubleshooting.
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Page 2: Table Of Contents
Retail and Restaurant APPLicATiOn Chase Paymentech’s PTS32 TeRMinALS Hypercom’s Optimum Series Contents GeTTinG STARTed Available Transaction Types ..... 3 Clerk and Server Setup . -
Page 3: Available Transaction Types
Offline* Perform an offline sale when the Select Offline. terminal cannot reach the host (Chase the transaction. Paymentech) to authorize a transaction, or to finalize an Auth Only transaction. Contact your... -
Page 4: Clerk And Server Setup
Available EBT Transactions (Retail Only) To initiate Transaction eBT Sale An Electronic Benefits Transfer (EBT) Select Sale, Types card is a government-issued card tied then EBT. to a specific government-assistance account. Continued EBT transactions require PIN entry, as well as a trace number and balance amount printed on Your terminal receipts. -
Page 5: Available Reports
History Report Prints a summary of transaction totals from a set number of days (5, 10, 15, 30). HcS Batch inquiry Report Prints the status of the current batch as reported by the host (Chase Paymentech). SV cash Out Report Prints a list of cashed-out gift card redemptions by clerk/server. -
Page 6: Gift Card Transaction Types (Opt.)
Value. If you are participating in Chase Paymentech’s Activation Create a consumer’s gift card Select Gift Card, proprietary Gift Card account by assigning value to a card. One or then select more gift cards can be activated at one time. -
Page 7: Navigating Your Terminal
Your Hypercom terminal uses a Terminal Capture System (TCS), Your transactions must meaning it stores transactions throughout the day and sends be “settled” daily. Read batch totals of sales and refunds to the host (Chase Paymentech) after the close of business. this section to ensure the settlement process There are two settlement options: operates smoothly. -
Page 8: Prompt Q&A
Prompt Prompt Description/Action Q&A select Merchant For multimerchant terminals, press the hot key to the left of the desired Merch 1 While navigating merchant. Merch 2 Merch 3 through transactions, you’ll find that some [CARDTypE] [Transaction] Imprint the card using a manual prompts aren’t as clear imprint machine and press [EnTER]. -
Page 9: Avs Response Codes
AVS Response Code Description ViSA MC AMEX Disc. Codes Match - Address and 9-digit ZIP code The Address Verification Match - Address and ZIP code System (AVS) is a (for Discover, address only feature that adds fraud matches) protection on card-not-... -
Page 10: Common Error Codes
Common Error Code Description Action Error Error Cannot perform No action. Codes requested function - no batch batch is empty Totals In the event that Invalid Card The four digits keyed do Re-key the last four your terminal displays not match the account digits of the card an error, refer to these number from the card’s... - Page 12 For 24/7 technical support, call 1.800.889.1105. POS-0499 03/09 ©2009, Chase Paymentech Solutions, LLC. All rights reserved.