Related Manuals for Chase NBS 5500
Summary of Contents for Chase NBS 5500
- Page 1 Terminal Guide NBS 5500, 5600 and 5700 Retail & Restaurant This Quick Reference Guide will guide you through understanding your terminal’s functionality and navigation, and will help you with troubleshooting.
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Page 3: Table Of Contents
Contents GETTING STARTED Available Transaction Types .............4 Gift Card Transaction Types (Opt.)..........5 User Setup ...................5 Available Reports ................6 Navigating Your Terminal ..............7 Settling the Batch ................7 REFERENCE Prompt Q&A ..................8 AVS Response Codes .................9 Common Error Codes ..............10 Chip Card Error Codes .............. -
Page 4: Available Transaction Types
(i.e., phone order). Your terminal Force Perform a force sale when the terminal Press [OK], supports various cannot reach the host (Chase Paymentech) to then press transaction types. authorize a transaction. Contact your voice [▼] to scroll authorization center for an authorization... -
Page 5: Gift Card Transaction Types (Opt.)
[OK]. If you are participating Activation Create a consumer’s gift Press [F3]. Press in Chase Paymentech’s card account by assigning value to a [▼] to scroll proprietary Gift Card card. One or more stored value cards to Activation, can be activated at one time. -
Page 6: Available Reports
These reports are used by your Help Desk business decisions. Associate to troubleshoot your terminal. Batch Inquiry Contacts the host (Chase Paymentech) for batch totals and prints a report. Outstanding Transactions Prints detail information on all outstanding store and forward, and pre-authorized transactions. -
Page 7: Navigating Your Terminal
Your NBS terminal uses a Host Capture System (HCS), meaning all transaction information is sent to and stored Your transactions by the host (Chase Paymentech) at the time of sale. must be “settled” To initiate batch settlement, press [F2] to select Day. -
Page 8: Prompt Q&A
Prompt Prompt Description/Action Q&A Use/Utilizer Press [F1] to continue with selected application <application name/label> or press [F4] to cancel. F1=Yes/Oui F4=No/Non While navigating Select/Sélect Use the [▼] key to highlight through transactions, the desired application <application name/label 1> you’ll find that some and press [OK]. -
Page 9: Avs Response Codes
Code Description VISA MC Amex Disc. Response Match - Address and Codes 6-digit postal code Match - Address and postal code (for Discover, The Address address only matches) Verification System (AVS) is a feature that Partial - Address matches, ... -
Page 10: Common Error Codes
Common error Code Description Action error Do Day Start Business day hasn’t Press [F2] from the Codes been started yet idle screen to start First on the terminal. a business day. PIN ERROR - Prompt for Re-enter PIN - In the event that your cardholder to maximum 3 attempts. -
Page 11: Chip Card Error Codes
Chip Card error Code Description Action error Not Accepted, A chip card is Swipe chip card. Codes inserted, but Use Mag Stripe no application on the chip can be accepted. In the event that your terminal displays a Card Error, Use Displayed when Retry the chip chip-related error,... - Page 12 OPCAN-004RR-E-0708 NBS, Retail/Restaurant 09/08...