Using Hp Pc Hardware Diagnostics (Uefi); Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device - HP ProDesk 400 G3 Small Form Factor Maintenance And Service Manual

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Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID is generated. This ID can then be provided to support to help determine how to correct the problem.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press
2. Press F2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE:
HP PC Hardware Diagnostics (UEFI) to a USB device on page
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardward Diagnostics to USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Dowload link, and then select Run.
Download any version of UEFI for a specific product
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. .
2. Click Drivers & Downloads.
3. Use the categories listed to find your product.
– or –
Click Find Now to let HP automatically detect your product.
102 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)
To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
esc
102.
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